Jacqueline Bernald
Jacqueline Bernald at Spitzer Kia Cleveland

Jacqueline Bernald

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.7
11 Reviews
4.7

11 Reviews

Write a Review

11 Reviews of Jacqueline Bernald

January 24, 2026

Dealership Rating
Employee Rating

At this time I have no problems with Spitzer Kia. I have been a client of Spitzer since 2005. More

by L. A. and G. Grayson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Spitzer Kia Cleveland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Kia Cleveland, we look forward to having you as a valued customer for many years to come!

January 24, 2026

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Employee Rating

Nice people, talked with Caleb our salesman, service department helpful and great coffee machine. Thanks More

by MARYJOFAHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 18, 2026

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Employee Rating

The ladies who checked me in were great when my car was done the lady pulled my car up away from the snow so I wouldn't get my interior wet and all the people in service were friendly and great More

by jim10
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 18, 2026

Spitzer Kia Cleveland responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Kia Cleveland!

January 13, 2026

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Employee Rating

My car was taken to Spitzer Kia due to a voluntary recall to have the brake lines replaced due to their corrosion due to road salt when I made the appointment the gentleman that took the appointment was rath More

by luvsmajic105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2026

Spitzer Kia Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 12, 2026

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Employee Rating

Great service The techs keep you upto date on the progress also I had question about trading the car and a sales person (josh) was right there to discuss with me More

by Catcarbon7
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 12, 2026

Spitzer Kia Cleveland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2026

Dealership Rating
Employee Rating

Service is always very good at this dealership and the staff are very friendly and helpful they also keep you informed on your cars progress More

by Richard Ballard
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 08, 2026

Spitzer Kia Cleveland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 01, 2026

Dealership Rating
Employee Rating

Excellent customer service. Patient, kind, explained everything with a smile on her face and mind. My car was ready on time. She thank me for coming in to Spitzer and have a gre More

by christineblaut
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Jan 02, 2026

Spitzer Kia Cleveland responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 10, 2025

Dealership Rating
Employee Rating

The staff is always friendly, helpful and professional. The service at place is always great. More

by JGREEN090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

December 10, 2025

Dealership Rating
Employee Rating

Comfortable relaxing What enjoy this day looking forward to seeing you in another 5000 miles. Have a blessed day. More

by ELLIOTTJACKSON2235
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Kia Cleveland.

December 10, 2025

Dealership Rating
Employee Rating

They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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