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Rachel Lewis
Rachel Lewis at Spitzer Kia Cleveland

Rachel Lewis

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.5
15 Reviews
4.5

15 Reviews

Write a Review

15 Reviews of Rachel Lewis

May 26, 2026

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Employee Rating

This dealership is great. Knowledgable, fair, and always looking out for their customers. Been coming to this Kia dealership for a decade now and will continue doing so. More

by PJFOX89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George R. Woods, Caleb Caudill

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May 26, 2026

Spitzer Kia Cleveland responded

We’re honored to have earned your trust over the past decade as we’ve cared for your Kia K5. Knowing our knowledgeable and fair approach keeps you coming back means a lot to our team. We look forward to many more years of service together.

May 18, 2026

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Employee Rating

ArieAriella provided a 10/10 customer experience! She was incredibly efficient and resolved my issues quickly and seamlessly. What stood out most was her excellent communication skills—she kept me in More

by LeAnn T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tia Tolbert, Teagan Katrinak, Melissa Gilbert, Randy Maggio, Ariella Cancel , George Woods

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May 18, 2026

Spitzer Kia Cleveland responded

We’re thrilled to hear that Ariella’s efficient support and clear communication made your experience so positive. She was glad to resolve your concerns promptly during the service on your Kia. We’ll share your praise so her team knows how much her dedication matters.

May 06, 2026

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Rachel in service was wonderful! Explained work to be completed in great detail. Showed a lot of patience in answering my questions. More

by GARY.GERHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2026

Spitzer Kia Cleveland responded

We’re delighted Rachel provided clear explanations and patiently addressed all your questions during service. Thank you for trusting our Kia team and sharing your feedback.

May 04, 2026

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Everyone is super nice, ready and willing to assist and are very communicative when it comes to getting service done! More

by Meh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Jacqueline Bernald, Belinda Frost, Randy Maggio, Brian Puls, Ariella Cancel, Jackie Diraimo, Maycie Spencer , Charles Lee

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May 04, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear you found our service team friendly, eager to help, and clear about each step on your GMC Terrain. We’re pleased you felt well informed throughout the process. We look forward to assisting with any future maintenance.

May 03, 2026

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Employee Rating

Service was quick and they fixed an issue from the last visit with no charge. No pressure to get services they were pushing that were not needed. Would recommend. More

by mjstats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your experience with your Kia Soul service. We’re glad the issue from your last visit was addressed promptly and without extra charge, and that our team respected your choices. Your recommendation means a lot, and we look forward to serving you again.

May 02, 2026

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From booking to appointment reminders to the appointment, Spitzer Kia Service took care of us. We will be returning for future services More

by GIOVANNATRIGG
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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May 02, 2026

Spitzer Kia Cleveland responded

It’s great to hear our scheduling, reminders, and service care came together smoothly. We look forward to helping with your Kia again. Thanks for trusting us with your maintenance needs.

March 18, 2026

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Great service. Good people I was impressed with the atmosphere and the helpfulness of everyone More

by Fisherman
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 18, 2026

Spitzer Kia Cleveland responded

We appreciate your kind words about the service on your Kia Forte. It’s wonderful to know the atmosphere and team support impressed you. We look forward to assisting you again.

March 08, 2026

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On time, courteous and reliable services. Very reasonable and very good explanation as to what was done More

by kamalmohammed42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your experience with your Kia Sorento service. We're pleased our team was punctual, courteous, and provided clear explanations along with reasonable pricing.

March 06, 2026

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Great service, great people, great dealer. Thank you. I will be a loyal customer for a long time. More

by sjnelson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mate Tamas , I can't remember the name of my sales man right now.

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Mar 06, 2026

Spitzer Kia Cleveland responded

Thank you for trusting our team with your Kia Sorento service. We’re delighted the experience and our people stood out to you. We appreciate your loyalty and look forward to supporting you for many years.

February 14, 2026

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Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Cieslinski, Tom Wolfe, Jacqueline Bernald, Cory Brown, Richard Watkins, Randy Maggio, Brian Puls , Douglas Goldie, Joseph Marullo

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Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

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