Jacqueline Westlake

Overall dealership is amazing. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy. More

by Rafael R. Verified Customer Verified Customer

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The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and there was a lot of broken glass in the 2nd and third row from a previously broken (and not reported) window or sunroof. Management did compensate me for having to detail the vehicle myself, but I think it’s bad business to fail to inspect and clean a vehicle you are selling. More

by RYANTRACHMAN Verified Customer Verified Customer

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The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. good .., Robert terrible service before and after the transaction. More

by FELIPEBRANA Verified Customer Verified Customer

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Jacqueline and Cain were both super helpful and thorough with no pressure making the experience comfortable and easy. with no pressure making the experience comfortable and easy. More

by ANNARICCIMADDEN Verified Customer Verified Customer

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Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks customer looking forward to my next Audi experience in a few years! Thanks More

by RON.THORNBURG Verified Customer Verified Customer

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Enjoy having James as my contact every time I come in. Plus all the staff I’ve dealt with has been excellent. Plus all the staff I’ve dealt with has been excellent. More

by RKAYBEE7 Verified Customer Verified Customer

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Great customer service. The team listens to our requests and preferences. Great communication about our new car! The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54 Verified Customer Verified Customer

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I went to the dealership on May 28th for some routine maintenance and an oil change. On top of the scheduled maintenance, I explained to the service writer that my 2019 Q7’s USB ports were not functioni maintenance and an oil change. On top of the scheduled maintenance, I explained to the service writer that my 2019 Q7’s USB ports were not functioning properly and I needed them replaced. (VIN WA1VAAF76KD041445). I was told that I would have to pay $1000 to install new USB ports in the center console, $260 of which would include a service charge for a diagnostics evaluation. I had to come back another day because Niello Audi didn’t have the part in stock. My bill for routine service on my Q7 was over $4000. My Q7 just turned 4 1/2 years old and only has 44,000 miles on it. For being sold as one of the highest quality and most reliable cars on the road, I certainly wouldn’t have expected a repair bill of over $5,000 for the premium car with less than 50,000 miles or 5 years on it. I was told my warranty was no longer valid because I have had the car for over 4 years. I explained that it was less than the Q7 had less than 50,000 miles for coverage. That fell on deaf ears, without even an offer to see if the manufacturer would be willing to help with some warranty coverage One of the very upsetting things was that while I had to pay $260 for diagnosis of my USB ports, it appears that the service department did not do any diagnosis before they returned the car to me. I’ve been back twice to date because the USB ports still don’t work. I’ve had your “technology delivery person” sit with me twice to try and set up Apple Play and he still wasn’t sure why Apple Play wouldn’t display correctly in the connection choices I found it curious that no diagnostics were charged for anything that was related to the maintenance, but they charged me $260 to diagnose the USB issue. I guess I have no credibility. From what I understand, the $260 was a “minimum charge” (one hour shop labor, whether it took the service team 5 minutes or 55 minutes to diagnose the problem). To be sold what was claimed to be the finest, most reliable, and highest quality SUV on the road and then to be hit with a $5,000 maintenance bill for a car with less than 45,000 miles is highly unacceptable. Upper link bushings are separated (and the car has never been on an unpaved road in its history, Both front engine mounts are separated and leaking hydraulic fluid. Really? For a high quality car with less than 45,000 miles? I have now been back and forth to the dealership 3 times, and a 4th visit soon to come to work on my USB ports again. My wife and I are now $5,000 out of pocket, hours of our time wasted trying to deal with simple problems, problems that shouldn’t have arisen on such a new car, and my faith and trust in Audi severely diminished. More

by stevenrudy Verified Customer Verified Customer

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Great service and great range of product offerings. Audi does a great job of providing value. Audi does a great job of providing value. More

by BLACKCLOVER-Dr. Douglas Gaffney Jr. Verified Customer Verified Customer

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Great service she was very helpful ,friendly and made me feel at home.I feel very at home with this company and would strongly recommend feel at home.I feel very at home with this company and would strongly recommend More

by J.DANA2022 Verified Customer Verified Customer

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