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Jacqueline Westlake
Jacqueline Westlake at Niello Audi

Jacqueline Westlake

Sales/Client Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
31 Reviews

Dealership Experience

4 yrs, 9 mos

4.9

31 Reviews

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31 Reviews of Jacqueline Westlake

August 29, 2025

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Employee Rating

Everyone was very helpful. All of my questions were answered. Jim has made himself available to me and has helped me with questions since I bought my new car. More

by LYNNEMAYER4648
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim

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Aug 29, 2025

Niello Audi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

August 28, 2025

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Employee Rating

Jacquiline was super helpful and great to work with. Over all everyone was helpful and mostly pleasant experience More

by ROBERTSALAZAR479
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Blake Paulson

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Aug 28, 2025

Niello Audi responded

Robert, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Jacqueline and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Aaron Thetford General Manager athetford@niello.com

August 20, 2025

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Employee Rating

This is my 5th Audi from Niello and I would recommend them. Andrew was very helpful with my purchase. More

by TERRYPLUMB
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lyon, Kyle Saephanh

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Aug 20, 2025

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

April 05, 2025

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Employee Rating

Overall dealership is amazing. Amazing staff, love that where’s always fresh coffee and James French made my service smooth and easy. More

by Rafael R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French

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Apr 06, 2025

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 04, 2025

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Employee Rating

The saleswoman (Jackie Westlake) was fantastic. She was friendly, not pushy, and eager to answer questions! The dealership however failed to detail the vehicle before turning it over to us and ther More

by RYANTRACHMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kyle Saephanh, Aaron Thetford, Alex Kludt

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Apr 04, 2025

Niello Audi responded

Thank you for sharing your feedback, Ryan. We’re so glad to hear that Jackie provided excellent service and made your experience a positive one. We truly apologize for the oversight with the detailing of the vehicle. The car had just finished in the shop, and while we did our best to get it ready in the limited time we had, we understand that it wasn’t up to your expectations. We did offer to send it out for detailing, but since you were headed back to San Diego, we respected your time and compensated you for the inconvenience of having it done professionally at home. We certainly appreciate your understanding and hope that, despite this, your overall experience with Niello Audi was a good one. We will continue to work on improving our processes to ensure this doesn’t happen in the future. Safe travels and thanks again for your business. Thank you, Aaron Thetford, General Manager

March 09, 2025

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The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. More

by FELIPEBRANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Mark Jaffe, Robert Clark

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Mar 13, 2025

Niello Audi responded

Thank you for your review. We're sorry your visit didn't go as planned, Felipe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Aaron Thetford General Manager athetford@niello.com

October 14, 2024

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Employee Rating

Jacqueline and Cain were both super helpful and thorough with no pressure making the experience comfortable and easy. More

by ANNARICCIMADDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Omead Anwar

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Oct 14, 2024

Niello Audi responded

Anna, Thank you! Jacqueline, Cain, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com

September 01, 2024

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Employee Rating

Fantastic car, amazing deal, awesome staff - happy customer looking forward to my next Audi experience in a few years! Thanks More

by RON.THORNBURG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce , Brandon Flynn, Christian Ibanez, Ramez Salman, Wilber Torres, Josh Will

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Sep 03, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ron, please let us know. Aaron Thetford General Manager athetford@niello.com

August 28, 2024

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Employee Rating

Enjoy having James as my contact every time I come in. Plus all the staff I’ve dealt with has been excellent. More

by RKAYBEE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French

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Aug 29, 2024

Niello Audi responded

Thank you so much for your kind words for James and the team, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

July 16, 2024

Dealership Rating
Employee Rating

Great customer service. The team listens to our requests and preferences. Great communication about our new car! More

by ANGEL54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, James French, Omead Anwar, Dain Bryant , Brandon Flynn, Christian Ibanez, Ramez Salman, Wilber Torres, Josh Will

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Jul 16, 2024

Niello Audi responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Audi are glad to have you as a customer. Aaron Thetford General Manager athetford@niello.com

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