Jacquelyn Vaughn
Jacquelyn Vaughn at 94 Nissan of South Holland
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Jacquelyn Vaughn | Page 2

Service Department Customer Representative

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.6
35 Reviews

Industry Experience

1 yr, 11 mos

Languages Spoken

English English

4.6

35 Reviews

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35 Reviews of Jacquelyn Vaughn

July 27, 2023

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Employee Rating

Horrible communication, my car isn't fixed and they claimed to charge the battery and refused to change the battery. It's a 2021, with 12,000 miles on it. Clearly, it's a faulty battery, or electrical More

by stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Torrey Hall, Chris Koehler, Tyler Roberson, Taylor McCarroll , Jared Carter, Jasmine McCarroll, Derryl Reese

Aug 08, 2023

94 Nissan of South Holland responded

Hi Stacy, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. If you could please contact our service manager, Derryl, directly on 708-225-3751, we'd like to hear all your concerns and solve any other pending issues that you may have. I'm sure once we've cleared things up, we'll win you back as a customer. At your service, Liz Sappenfield liz@94nissan.com

July 26, 2023

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Very enlightening experience. Service kept me up to date how the repair were coming along. More

by de4646
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Recommend Dealer
Yes
Aug 08, 2023

94 Nissan of South Holland responded

De4646, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Liz Sappenfield

July 24, 2023

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I have been coming to South Holland Nissan for years and will continue to do so. The staff is very personable, helpful, and above all friendly. More

by lalipsjc82
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Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Taylor McCarroll , Jasmine McCarroll, Derryl Reese

Aug 08, 2023

94 Nissan of South Holland responded

Lalipsjc82, we are so pleased you enjoyed your visit to Nissan Of South Holland! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Liz Sappenfield

June 28, 2023

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Love them and the popcorn great service would love a deal on oil changes my first Nissan had Kia before More

by chicago220
Service Price Transparency
Recommend Dealer
Yes
Aug 08, 2023

94 Nissan of South Holland responded

Chicago220, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Liz Sappenfield

April 20, 2023

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.Love the service at 94 Nissan ,the atmosphere is friendly.Would recommend you all to all my family and friends More

by Cheryl
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Chris Koehler, Tyler Roberson, Taylor McCarroll , Frank Kaczmarski, Jasmine McCarroll, Derryl Reese

Apr 28, 2023

94 Nissan of South Holland responded

Cheryl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We hope to be of service to you again in the future. Regards, Liz

April 16, 2023

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Always very nice and quick when serving my 2021 Nissan Rogue. The shop is clean and waiting room is good. Parts department was super More

by bullvstang
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Veldman, Taylor McCarroll , Jasmine McCarroll

Apr 27, 2023

94 Nissan of South Holland responded

Bullvstang, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day. Regards, Liz

March 21, 2023

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Came in and service was fast and efficient I didn’t have to wait long and I got back on the road. More

by N0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Veldman, James Majors, Jose Lopez, Dominic Fioretti , Tosha Hickey, Jasmine McCarroll, Derryl Reese

Mar 26, 2023

94 Nissan of South Holland responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. Thanks for choosing us! Be Well - Liz

March 18, 2023

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The service was very efficient isn’t and the staff was extremely personable and helpful. Initially, I was upset that you couldn’t schedule an appointment for an oil change. However, this worked about muc More

by ssain
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Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese

Mar 26, 2023

94 Nissan of South Holland responded

Thanks so much! From the entire staff at 94 Nissan of South Holland, we can't thank you enough for your time and for your feedback about our dealership. We take your comments very seriously and will continue to improve our services for guests like you in the future.Be Well - Liz

February 02, 2023

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Very courteous, professional, attentive and very helpful. I am always very pleased with the service I receive. Tory, especially, is very helpful and kind. More

by jackie08
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Matt Sappenfield, Chris Koehler, Tyler Roberson, Taylor McCarroll , Frank Kaczmarski, Jasmine McCarroll, Derryl Reese

Feb 05, 2023

94 Nissan of South Holland responded

Hi Jackie, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

January 30, 2023

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The staff at the dealership are prompt and detailed with the service. I have not been disappointed with the service. More

by carole
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Feb 03, 2023

94 Nissan of South Holland responded

Carole, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Matt Sappenfield Owner Loyalty Manager

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