Jada Critchlow
Jada Critchlow at Button CDJR

Jada Critchlow | Page 13

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
199 Reviews
4.8

199 Reviews

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199 Reviews of Jada Critchlow

May 09, 2025

Dealership Rating
Employee Rating

Button Service was AWESOME. The advisors took great care of me, and got my issues resolved as promised. I had a very enjoyable experience. More

by whodey93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Shannon Dillman, Greg Finley

May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 09, 2025

Dealership Rating
Employee Rating

Great job Really, really, truly excellent great job with fantastic attention to detail and superior customer service. More

by castle1134
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 08, 2025

Dealership Rating
Employee Rating

Shannon Dillman has been my service advisor since around 2007 and has always taken nothing but the best care of me. I’ve never had any incident where I was not treated top-notch always placing my needs and More

by lynda_lou07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker , Shannon Dillman

May 12, 2025

Button CDJR responded

Hi, thank you for your 5-star review. We appreciate you!

May 03, 2025

Dealership Rating
Employee Rating

Great service and communications. I just went in for a supplemental/backup battery install. I was prepared to just drop off my jeep and pick it up after work, but they installed it More

by dchambers30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Button CDJR responded

Thank you for the fantastic review! We're so glad to hear that we could get your Jeep taken care of quickly and efficiently. It's great that the cost was even better than expected! We truly appreciate your continued trust in Button for both service and oil changes, and we look forward to providing you with great experiences in the future. Thank you again for your support!

April 30, 2025

Dealership Rating
Employee Rating

My only problem with the Service Dept. is that their estimate sheet showed that I needed an air filter- critical. But, I had them change the air filter a few weeks prior to this visit. The More

by bill.balkovec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker

May 05, 2025

Button CDJR responded

Thank you for sharing your feedback, and we apologize for the confusion regarding your air filter. We understand how frustrating that can be, and we truly appreciate you bringing it to our attention. We will definitely look into this issue to ensure it doesn’t happen again. Your advice is valuable, and we always encourage our customers to double-check with our technicians if they have any concerns. Thank you for your understanding and continued trust in us!

April 24, 2025

Dealership Rating
Employee Rating

At the conclusion of this transaction did not feel that I was kept informed of what was going on in a timely manner Nor do I feel that what they told me was wrong with the car was necessarily truthful More

by CJUNE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kolton Sandefur

May 05, 2025

Button CDJR responded

Thank you for sharing your feedback. We’re truly sorry to hear that you didn’t feel fully informed during the process and that you have concerns about the information provided. Clear communication and transparency are very important to us, and we want to make sure every customer feels confident in their experience. Please reach out to us directly so we can address your concerns and work towards resolving any issues you encountered. We value your business and hope to make things right.

April 24, 2025

Dealership Rating
Employee Rating

Shannon was pleasure to work with. I had come in with a complaint about and earlier experience and she was able to handle the situation. More

by mark.gollner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman

May 05, 2025

Button CDJR responded

Thank you for sharing your experience! We're glad Shannon was able to assist and resolve the situation for you. We truly appreciate your feedback and are happy to have had the opportunity to make things right. Thank you for your patience and for working with us!

April 24, 2025

Dealership Rating
Employee Rating

Good service, haven't had a bad experience yet. Keep up the good work! KEN More

by knewell6102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Shannon Dillman, Linda Simpson

May 05, 2025

Button CDJR responded

Thank you, Ken, for the great feedback! We're so glad to hear you've had positive experiences with us. We truly appreciate your support and will continue to do our best to provide excellent service. Looking forward to serving you again!

April 24, 2025

Dealership Rating
Employee Rating

Unhappy with my vehicle repair and how I still have the issue unresolved after 2 years More

by mitwrigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mari Whaley, Garritt Stryker, Kolton Sandefur , Miranda Armstrong, Chris Belt, David Buckler, Shannon Dillman, Erika Tobin

Apr 24, 2025

Button CDJR responded

Hello, we'd like the chance to make it right. Please email our Service Manager, Mari Whaley at mari.whaley@drivechariot.com. Thank you!

April 24, 2025

Dealership Rating
Employee Rating

The service department was friendly and honest about my service, gave an estimated duration and was close to that time. More

by mikeharlow_in
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Lupoi

Apr 24, 2025

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you!

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