Jade Hilliard | Page 23

Three-time buyers We now have three Subaru's in the family, a 2014 Crosstrek Hybrid, a 2017 Outback and now a 2018 Forester. Each time we shop around looking for the be We now have three Subaru's in the family, a 2014 Crosstrek Hybrid, a 2017 Outback and now a 2018 Forester. Each time we shop around looking for the best overall car value that fits our current needs. This time around we wanted a car with the safety detection features that made the most sense for us, one that both alerts and automatically assists in needed situations. We spent considerable back and forth time with our sales consultant Sean Johnson over a period of about a month, he gave us direct answers to our questions and concerns, no selling, no pressure. He responded quickly and professionally each time and we give him our highest recommendation. We also appreciate the way the finance manager, Louie Ascencio handled the signing and documents, he was friendly, patient and informative with no sales pressure for add-ons. We would highly recommend Sean and Louie, and plan to work with them again when the time comes for another car. We also appreciate the courtesy given us by Kathy Roach a welcoming representative to the Subaru showroom, and to Jade Hilliard who uncovered some needed warranty work on our Crosstrek during our sales visit. Our overall experiences with Tucson Subaru are positive, so we feel very comfortable recommending them to family and friends. More

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Great service In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety fea In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety features. Thank u all for. More

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Great service As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer lounge was comfortable AND offered outlets and WiFi so that I was able to work remotely. Anyone who doesn't drive a Subaru is really missing out. More

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good experience Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when pr Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when promised. More

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Problem Solved The tailgate on my 2015 outback was making a noise every time I went over the slightest bump. In an extremely timely manner, the problem was identifie The tailgate on my 2015 outback was making a noise every time I went over the slightest bump. In an extremely timely manner, the problem was identified as the tailgate being out of alignment and it was realigned. Problem Solved! Everyone at the dealership was very nice and accomodating. More

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Friendly and prompt service!!! From out of town visiting family and was in need of a remote key. The second we pulled into the dealer we were treated with absolute priority care. Re From out of town visiting family and was in need of a remote key. The second we pulled into the dealer we were treated with absolute priority care. Referred to Scott who made sure he fully understood what we needed and got the key ordered. Next day we were turned over to Jade who scheduled us for a key programming immediately. Not only was the order expedited and got us taken care of a day early but the key was done quickly also. More

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Jade Hilliard - Excellent Service Jade Hilliard did an excellent job of shepherding me through the process of replacing my windshield and arranging for the necessary recalibration of t Jade Hilliard did an excellent job of shepherding me through the process of replacing my windshield and arranging for the necessary recalibration of the cameras and safety systems. Well done!! More

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Professional, caring, honest, fair, helpful Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not go wrong permitting Sean to assist you. No pressure, lots of good honest info. And Jade is there to help you understand what service maintenance is due, the cost and just plain honestly helpful. Coffee, tea, fruit, WiFi while you wait in a most comfortable lounge area. I felt like everyone really cared. More

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Warranty repair We were experiencing a problem with the door or the storage compartment (pocket) sticking. Our car was checked in and Jade was assigned to manage the We were experiencing a problem with the door or the storage compartment (pocket) sticking. Our car was checked in and Jade was assigned to manage the service. She was friendly, courteous, and knowledge about our problems. She has the problem looked at for blockage or skew in the door track. None was found, but the service department replace the unit just to ensure the problem would not resurface. The whole process took a little over an hour so I just waited in the lounge. We continue to be extremely pleased with our car (Outback) and the treatment we have received by Tucson Subaru. More

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Excellent My service advisor went out of his way to be helpful and assist me with all my needs. I appreciate his honest approach in dealing with customers and a My service advisor went out of his way to be helpful and assist me with all my needs. I appreciate his honest approach in dealing with customers and also his willingness to the make thorough explanations. Thanks for everything. More

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