Jaelyn Reed | Page 3

I continue to receive excellent service at Scranton Chevrolet for the vehicles that I bring there for service Friendly knowledgeable people at the front desks Chevrolet for the vehicles that I bring there for service Friendly knowledgeable people at the front desks More

by bruceminer Verified Customer Verified Customer

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Got charged 200 plus dollars for a diagnostic that could have told me my battery was low. Could have done that for free with triple A or auto zone. Their is a multi point vehicle inspection with very little have told me my battery was low. Could have done that for free with triple A or auto zone. Their is a multi point vehicle inspection with very little information other than battery and oil life. More

by ARGASANN25 Verified Customer Verified Customer

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Continuing to perform at a high level Currently there is excellent communication as to the progress of the vehicles service as there is high priority as the holiday season is upon us is excellent communication as to the progress of the vehicles service as there is high priority as the holiday season is upon us More

by bruceminer Verified Customer Verified Customer

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It was a very good experience I couldn't be happier I will continue to have my services done at the Scranton Chevrolet. will continue to have my services done at the Scranton Chevrolet. More

by FALVESSR Verified Customer Verified Customer

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I continue to receive excellent service at this dealership The last couple of vehicles that were taken there were diagnosed and repaired in a timely manner The truck that is currently outsource dealership The last couple of vehicles that were taken there were diagnosed and repaired in a timely manner The truck that is currently outsourced for diagnosis and repair was taken care of quickly and transported to the repair facility for further evaluation More

by bruceminer Verified Customer Verified Customer

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Dropped off one of our engineering trucks this morning for diagnostic and repairs The service advisor and the check in person greeted me and was taken care of in a prompt manner for diagnostic and repairs The service advisor and the check in person greeted me and was taken care of in a prompt manner More

by bruceminer Verified Customer Verified Customer

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Roses are red violets are blue why do you keep asking my option of you. option of you. More

by RKOPPLIN Verified Customer Verified Customer

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I was greatly relieved when I heard that my problem with my truck was under warranty. my truck was under warranty. More

by NOEMAIL4 Verified Customer Verified Customer

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Brought my GMC Terrain in to the dealership on a trailer due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, an due to a severe driveability issue that ended up being caused by a short circuit in a wiring harness. Technician was unable to diagnose the issue, and even suggested checking and replacing expensive, unrelated parts. When realizing the technician assigned to my vehicle would be unable to solve the problem, I picked up my vehicle, again on a trailer. After finding and correcting the problem using another (non dealership) path, I discussed the issue with the manager there, and showed them the actual problem and solution. Using dealership diagnostic tools, my issue should have been easily discovered. Finding the exact location of the short is tougher, but the tech should have been able to easily determine that the problem was being caused by wiring. Even after this discussion with the manager, he refused to refund the money they charged me for "diagnosis". I had higher expectations of "certified experts". More

by jeffncarolyn Verified Customer Verified Customer

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Replaced a recall part and now the recall part doesn’t work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? work. What was the point if the part doesn’t work and now I have to be responsible for the replacement of a replacement?!? More

by Crazy red truck Verified Customer Verified Customer

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