Jahmir Desousza

Horrible experience. I went to this dealership after seeing a vehicle advertised online that I was very interested in. I even received a call confirming the car was av I went to this dealership after seeing a vehicle advertised online that I was very interested in. I even received a call confirming the car was available and ready for me to see. However, when I arrived, things quickly went downhill. A salesperson approached me, and I explained exactly which vehicle I was there for. Instead of showing me that car, they brought out a different one that was about $10,000 more and insisted it was the same vehicle. It felt incredibly misleading and honestly insulting. At that point, I decided to leave. As I was walking out with my husband, both the salesperson and the loan officer followed us outside, continuing to insist that the higher-priced vehicle was the one I wanted. When I pointed out the price difference, the loan officer responded with, “What, do you want it for free?” — which was extremely rude and unprofessional. I made it clear I was there for the specific Jeep that had been advertised and confirmed as available by Alexis. Instead, I was treated with disrespect and condescension. What should have been an exciting and positive experience turned into a stressful and frustrating one. I have never been treated this poorly as a customer, especially when making such a significant purchase. Very disappointing. More

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The process was very simple and straight forward. The dealership as a whole, the salesman and the financing manager were all incredible and professional. The dealership as a whole, the salesman and the financing manager were all incredible and professional. More

by shawnpurdy22 Verified Customer Verified Customer

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Sales and leadership appear coward like when they can't help you, or call back. help you, or call back. More

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Jahmir did a Great Job on helping me get the Best Deal possible had a ton of Knowledge on the Rebel I purchased! possible had a ton of Knowledge on the Rebel I purchased! More

by Daniel J Verified Customer Verified Customer

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It was a better experience than the last time I bought a new truck here, still waiting for the paperwork to be processed. new truck here, still waiting for the paperwork to be processed. More

by WILLIAMJOLLY1 Verified Customer Verified Customer

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Lied about the vehicle. Was not honest about what had been done to the vehicle. Randle was not honest and didn’t do what I asked. I am still waiting on Randle to cancel the Was not honest about what had been done to the vehicle. Randle was not honest and didn’t do what I asked. I am still waiting on Randle to cancel the extended warranty. More

by Rodney Verified Customer Verified Customer

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Daarwyn went above and beyond for me when I traded my vehicle in. He showed me multiple options that were goi mg to be within the range I set. Was very professional and definitely excels!! vehicle in. He showed me multiple options that were goi mg to be within the range I set. Was very professional and definitely excels!! More

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I think the dealership needs to do a better job at confirming the Carfax description before they simply regurgitate that info. I bought a CPO that listed cooled seats in the key features. Under the "S confirming the Carfax description before they simply regurgitate that info. I bought a CPO that listed cooled seats in the key features. Under the "Sellers description" it further lists "front ventilated seats". Neither are true!! When I test drove the vehicle I was more concerned with the drive ability, engine noises, alignment, etc and did not even think about checking for cooled seats. The AC was running great and kept us cool during the 10 minute test drive. Speaking from experience, leather seats are just too dang hot in San Antonio and, as I told the dealership when I brought this to their attention, I would have never purchased a vehicle with leather seats without the ventilation feature. I'm super disappointed, I now have 2 vehicles with hot leather seats without ventilation. This is a lack of oversight on the dealership and could have been prevented by simply verifying information before listing a vehicle for sale. More

by RAYEROCHE Verified Customer Verified Customer

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