Kerstan Thomas

Was smooth transition into a new vehicle. This was the second vehicle I purchased at San Antonio CDJR. This was the second vehicle I purchased at San Antonio CDJR. More

by slip20 Verified Customer Verified Customer

Report | Print

Horrible experience. I went to this dealership after seeing a vehicle advertised online that I was very interested in. I even received a call confirming the car was av I went to this dealership after seeing a vehicle advertised online that I was very interested in. I even received a call confirming the car was available and ready for me to see. However, when I arrived, things quickly went downhill. A salesperson approached me, and I explained exactly which vehicle I was there for. Instead of showing me that car, they brought out a different one that was about $10,000 more and insisted it was the same vehicle. It felt incredibly misleading and honestly insulting. At that point, I decided to leave. As I was walking out with my husband, both the salesperson and the loan officer followed us outside, continuing to insist that the higher-priced vehicle was the one I wanted. When I pointed out the price difference, the loan officer responded with, “What, do you want it for free?” — which was extremely rude and unprofessional. I made it clear I was there for the specific Jeep that had been advertised and confirmed as available by Alexis. Instead, I was treated with disrespect and condescension. What should have been an exciting and positive experience turned into a stressful and frustrating one. I have never been treated this poorly as a customer, especially when making such a significant purchase. Very disappointing. More

Report | Print

I will not be returning to this dealership as a customer. The vehicle I purchased was delivered in poor condition, despite being promised it would be detailed. It was filthy and had paint specks all over it, The vehicle I purchased was delivered in poor condition, despite being promised it would be detailed. It was filthy and had paint specks all over it, to the point that I had to pay to have it properly cleaned after the purchase. The overall experience felt rushed, as if the goal was simply to get us in and out once we chose a vehicle. On top of that, I found the manager to be unprofessional and dismissive. I was also stood up for scheduled appointments, which only added to the frustration. What makes this even more disappointing is that I referred someone to this dealership the very next day, and they had a similarly negative experience. That reflects poorly on me, and I regret making that recommendation. Based on this experience, I have no reason to return. More

by jscamarata Verified Customer Verified Customer

Report | Print

Salesman Jorge was a really good guy and he was very helpful for the vehicle we were looking for helpful for the vehicle we were looking for More

by pplup Verified Customer Verified Customer

Report | Print

They were excellent to work with. Professional and courteous. We would buy from them again. The salesman we worked with was Samuel, and he was wonderful. He kept us informed of every Professional and courteous. We would buy from them again. The salesman we worked with was Samuel, and he was wonderful. He kept us informed of every step. More

by L. Collazo Verified Customer Verified Customer

Report | Print

Very nice to work with and very helpful with all of the questions I had questions I had More

by cesar_carrera Verified Customer Verified Customer

Report | Print

I was very pleased with Steven. He sent me photos of my Jeep and was very knowledgeable and pleasant to deal with. He even delivered my Jeep to Midland, TX. I will recommend this de He sent me photos of my Jeep and was very knowledgeable and pleasant to deal with. He even delivered my Jeep to Midland, TX. I will recommend this dealership to anyone looking for a new vehicle. More

by pwalker7382 Verified Customer Verified Customer

Report | Print

My wife and I had a great experience there at San Antonio CDJR! Amador is very knowledgeable on the products and helpful! I requested my bank to finance but when I was offered a cheaper rate than what my own CDJR! Amador is very knowledgeable on the products and helpful! I requested my bank to finance but when I was offered a cheaper rate than what my own bank offered, it was icing on the cake. Good team! More

by bgrodriguez Verified Customer Verified Customer

Report | Print

The car buying process was quick and straightforward from start to finish. The team made everything easy and I left very satisfied with experience. I would recommend them to anyone looking for a smooth and h start to finish. The team made everything easy and I left very satisfied with experience. I would recommend them to anyone looking for a smooth and hassle free purchase. More

by mborrego8 Verified Customer Verified Customer

Report | Print

Josh did a great job on the sale. Josh answered all my questions and the staff was courteous and professional Josh answered all my questions and the staff was courteous and professional More

by jmartinez3937 Verified Customer Verified Customer

Report | Print