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Jahn-Paul Whitten
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24 Reviews
Dealership Experience
4 yrs, 10 mos
24 Reviews
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24 Reviews of Jahn-Paul Whitten
February 15, 2024
I scheduled service for my Ford F-450 pickup at a day and time convenient for me. The service team completed the work promptly. The waiting area is comfortable. The staff are all courteous and pleasant. time convenient for me. The service team completed the work promptly. The waiting area is comfortable. The staff are all courteous and pleasant. Two things I want changed could not be done. These are, apparently, engineering and/or software issues with Ford proper and not the responsibility of the local dealership. Four stars is a high and well-deserved rating. I reserve five stars for those rare occasions when somebody extends themselves well beyond expectation to help me do something. As for work quality, I reserve judgement for a while. It takes time to assess. More
by tysond_2
Verified CustomerOther Employees Tagged: Lori Schwartz, Nikki Migas, Robert Cunningham, Cole Miller, Jason Turrell
Helpful 
August 13, 2023
Friendly, efficiency, trustworthy. Samantha went the extra mile for me. Would return for sure. Appointment was not the quickest to schedule, and then the dealership rescheduled on m Samantha went the extra mile for me. Would return for sure. Appointment was not the quickest to schedule, and then the dealership rescheduled on me because of a labor short shortage. More
by Mg
Other Employees Tagged: Lori Schwartz, Robert Cunningham, Cole Miller, Jason Turrell , Charlie James-Silva
July 30, 2023
dropped my truck off for warranty repairs that I thought would take weeks. I got a call two days later saying the truck was fixed and they were just test driving it again to make sure everything was good. T would take weeks. I got a call two days later saying the truck was fixed and they were just test driving it again to make sure everything was good. Then they even dropped the truck off at my house 25 minutes away. Great experience! More
by Tim VH
Other Employees Tagged: Lori Schwartz, Robert Cunningham, Cole Miller, Jason Turrell , Charlie James-Silva
July 29, 2023
They are the best good service friendly staff with smile they treat you very good.👍 they treat you very good.👍 More
by PARVEZSANDHU
Other Employees Tagged: Mike Diehl, Lori Schwartz, Robert Cunningham, Cole Miller, Jason Turrell , Shane Hugueley, Charlie James-Silva
July 19, 2023
Customer service is horrible. They treated us like we were stupid. It took 1 1/2 for a 10 minute job. He told us to be there at 8. We left at 9:45. I finally went up to the desk a They treated us like we were stupid. It took 1 1/2 for a 10 minute job. He told us to be there at 8. We left at 9:45. I finally went up to the desk and my keys were just sitting there. I told them I was waiting and they didn’t inform me it was done.the lady at the checkout desk doesn’t look like she wants to be there. We get “what do you need” as a greeting. I wouldn’t use this Ford dealer if there was another one close. More
by Cuevabb
Other Employees Tagged: Lori Schwartz, Robert Cunningham, Cole Miller, Jason Turrell , Charlie James-Silva
June 06, 2023
I had a great experience with service on all three of my vehicles. Thank you! vehicles. Thank you! More
by GARTH_BUTCHER
Other Employees Tagged: Lori Schwartz, Robert Cunningham, Cole Miller, Jason Turrell , Charlie James-Silva
May 17, 2023
I arranged multiple weeks in advanced to have all the work done in one day. I was assured it would be. Three days later I had to call to see if it was even done. The old Diehl Ford would have at least wa work done in one day. I was assured it would be. Three days later I had to call to see if it was even done. The old Diehl Ford would have at least washed it. You have a text communication system that only works one way. Should be two way. The lady at the desk was very nice. Give her a raise. More
by Oden
Other Employees Tagged: Lori Schwartz
March 27, 2023
Got me in super last minute before a work trip for an oil change on my Mustang! Saved my bacon! change on my Mustang! Saved my bacon! More
by AaronY
Other Employees Tagged: Lori Schwartz
February 16, 2023
Nothing was done to my vehicle dealer did not know what was wrong with it. I waited but they never contact me back was wrong with it. I waited but they never contact me back More
by faatiliv
Other Employees Tagged: Lori Schwartz, Robert Cunningham, Cole Miller , Jeff Brown, Charlie James-Silva
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