Jaime Gaitan | Page 7

I couldn't be more impressed with the exceptional service provided by your team at the dealership. From the moment my mom walked in, she was greeted by a sales guy name Kevin. He couldn’t help her since he w provided by your team at the dealership. From the moment my mom walked in, she was greeted by a sales guy name Kevin. He couldn’t help her since he was busy with 2 other clients, however, instead of keeping her waiting, he was professional enough to find her someone available to help her. Alex Caballero was available at the moment and how lucky she was to have him as her salesperson. Alex was not only very knowledgeable about the vehicles but also genuinely interested in finding the perfect fit for her needs. He treated her as a friend, was always honest on the pricing, never pushed her on the deal and worked hard to get her a good deal, which I know it wasn’t easy since her income was not huge and she did not have the best credit score. Subaru of Pembroke Pines was the 4th dealer we visited that day and we couldn’t believe how outstanding they were, in comparison with the other dealers we previously visited. It was amazing the extra hours Alex and his team stayed there to help my mom get the vehicle she needed. The finance and sales team integrated by Bryan Medina (Sales Manager) and Glenn Martin( Financing Dept) went above and beyond to ensure a smooth approval process, navigating through all the necessary paperwork with expertise and patience. Also a special shoutout to the director Jaime-Gaitan for going the extra mile to secure the best possible financing options, truly making this purchase a dream come true. Their dedication, professionalism, and commitment to customer satisfaction are unmatched. Kudos to your outstanding team! More

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My recent purchase at Subaru of Pembroke Pines exceeded all expectations, delivering a truly exceptional car-buying experience. From the start, Julio Campos, my product specialist, stood out with his frien all expectations, delivering a truly exceptional car-buying experience. From the start, Julio Campos, my product specialist, stood out with his friendly demeanor and wealth of information. He not only guided us through the process with a clear understanding of my needs but also conducted the best test drive I've had, showcasing the Subaru's remarkable All-Wheel-Drive capabilities that sealed the deal for my family. The dealership's commitment to fairness was evident in the transparent pricing and equitable trade-in process. I found the pricing to be reasonable, and the trade-in evaluation was conducted with fairness and integrity. Beyond the transaction, Subaru of Pembroke Pines demonstrated a commendable dedication to the community, being pet-friendly and actively supporting the Humane Society of Broward County. The seamless finance process, guided by Jaime Gaitan, further enhanced the overall experience, making our decision to join the Subaru family at Pembroke Pines a decision my family is very happy about. We are looking forward to all our future family trips! More

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Excelente servicio y profesionalismo ,definitivamente lo recomendó, nos ayudaron muchísimo y todos quedamos felices 10/10 🎉 recomendó, nos ayudaron muchísimo y todos quedamos felices 10/10 🎉 More

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The staff made things more complicated that they should have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend More

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Alain Louis and the entire team at Subaru of Pembroke Pines were a pleasure to deal with. I needed to purchase a vehicle quickly for my mother due to a catastrophic failure of her Ford. We did some resea Pines were a pleasure to deal with. I needed to purchase a vehicle quickly for my mother due to a catastrophic failure of her Ford. We did some research online. The prices were very competitive but Luis price was significantly better than the others. We went over the terms via phone and email and were able to meet at the dealership to finalize everything. The only surprise was how easy the process was with no unpleasant surprises. The two hour distance from my mother to the dealership were absolutely worth it. More

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Alian was not only helpful but patient. Thank you for your assistance. Also thank you to the Pembroke team. Thank you for your assistance. Also thank you to the Pembroke team. More

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Salesman Tony is a pleasure to work with, and I have purchased perhaps 8 cars from him in the past 3 years. Audwin is amazing in thee office. Jaime rocks in financing. Elba in Service is great, And purchased perhaps 8 cars from him in the past 3 years. Audwin is amazing in thee office. Jaime rocks in financing. Elba in Service is great, And Manager Duane, let's just say he treats me more like family than a customer. Can't recommend them more highly! More

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Was a better dealership experience of my life. Never felt these level of service before. Mi salesman, Mario Padron make easy and was profesional and helpful, and the financier, the moneyman, JC was super. Hi these level of service before. Mi salesman, Mario Padron make easy and was profesional and helpful, and the financier, the moneyman, JC was super. Highly recommended. More

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Julio was super knowledge about my car and wasn’t a pushy salesman! Made my experience as smooth as possible! Will definitely recommend Julio and the staff of Pembroke Pines Subaru! salesman! Made my experience as smooth as possible! Will definitely recommend Julio and the staff of Pembroke Pines Subaru! More

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This dealership dropped the ball. Several opportunities to make things right! Left me HANGING with a payoff Finance issue. Jaime Gaitan, Austin Lovinsky (told me I was being ANAL about my credit) xxx. Mike to make things right! Left me HANGING with a payoff Finance issue. Jaime Gaitan, Austin Lovinsky (told me I was being ANAL about my credit) xxx. Mike Kahului, promised new rubber mats & a complimentary Starlink subscription (which I ended up paying for myself $159.00) with my purchased CPO extended warranty. And their ring leader Duane Massa have All FAILED. My credit was RUINED, my car was out for REPOSSESSION. All they had to do was RETURN my calls for HELP. They know who I am. I will bring them all down. 8 weeks & counting Trying to handle this mess ALL by myself! We are a diehard Subaru Family. Absolutely devastating treatment from this dealership. We will NEVER refer anyone here EVER. Joe and Adrian (the best Mechanic) are the only reason to visit. They are exemplary Associates. Not like the other losers named above. They ALL Need to be reprimanded immediately for not communicating with a CLOSED deal. I am still a returning loyal customer whether opened or closed. More

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