Jaime Zamora | Page 13

INFINITI of South Bay responded

Hi TIKISKABRO, Thank you so much for your fantastic five-star review of your recent service visit at INFINITI of South Bay! We're delighted to hear that you had a positive experience, especially picking up your car right at closing time. We truly appreciate you highlighting Eddie's exceptional customer service – his personable nature, engaging attitude, and extensive knowledge about your car, even at the end of his shift, are qualities we value highly. We'll be sure to pass along your kind words to him. It’s our goal to provide outstanding service to every customer, regardless of the time. We're glad to know we met your expectations. We look forward to serving you again at INFINITI of South Bay! Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your fantastic five-star experience at INFINITI of South Bay! We are thrilled to hear that you had an "all-around great experience" from check-in to check-out and that you enjoyed the loaner car. It's wonderful to know that our team, including service advisors Edson, Jaime, and Felix, contributed to making your visit such a positive one. Providing a seamless and enjoyable service experience is our top priority, and your feedback confirms that our efforts are making a difference. Thank you again for your kind words. We truly appreciate your business and look forward to welcoming you back to INFINITI of South Bay for any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Ms. Walton, We sincerely apologize that you are experiencing the check engine light issue again after multiple visits. We understand your frustration. We want to thoroughly investigate why this issue persists and find a definitive solution for you. Please contact me directly at 320-325-5555 at your earliest convenience so we can schedule a follow-up appointment. We would like to bring your vehicle back in, at your convenience, to perform a more in-depth diagnosis and ensure the problem is resolved. We appreciate your patience. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey There! Awesome! ✨ Thanks for the 5-Star love! We're excited to hear you appreciated the royal treatment – oil change, car wash, and those tips to keep your ride in top-notch shape! That's exactly what we're all about at INFINITI of South Bay! Hearing you'll be back for future work totally makes our day! We're committed to keep bringing that great and honest customer service you mentioned. Thanks again for the fantastic review! We're looking forward to seeing you next time! All the best, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What up Bewaremydog! Thanks for droppin' that five-star love 😎 on your service visit at INFINITI of South Bay! Glad our crew could keep it real with you, letting you know the lowdown on what your ride needs. We're all about being helpful and keepin' it kind. Appreciate you rollin' with us! Hit us up whenever you need anything else. Peace out! ✌️ Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Mario, Thank you for your positive service review and for taking the time to share your feedback regarding your recent service visit at INFINITI of South Bay. We appreciate you highlighting the professionalism of Jaime and our staff, as well as noting that the service process was thoroughly explained to you. We are delighted to hear that you were very happy with the service you received. Providing clear communication and a positive service experience is a top priority for our team. Thank you again for your review. We value your business and look forward to assisting you with any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JAJHOSS, We are so glad that you're pleased with our service department and the work performed, and that the work we do is at an excellent cost. Let us know what it takes to get us to Five Stars and we'll do it! Thank you for your business and for choosing INFINITI of South Bay for your vehicle's maintenance and repair needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Willie! Thank you for taking the time to share your experience. I’m glad to hear you received great service and that Jaime kept you informed every step of the way. Jamie is always going above and beyond to provide our customers with the best experience possible. Thank you for your business and we look forward to serving you again in the future! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Hue! Thank you for taking your personal time to leave this great review! I’m glad we could take good care of your car, and I’ll be sure to pass along your special thanks to Edson. His courtesy, professionalism, and timeliness truly make a difference. Thanks for stopping by and we look forward to seeing you again! Don't forget to check our website for service deals for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you for taking the time to leave such a great review! I am so glad to hear that we provided top-notch service and kept you informed every step of the way. Your trust means a lot to us, and we’re happy we could help with your car while making the process as smooth as possible. I am glad we provided you with the exceptional service you deserve! It was great having you stop by and we look forward to having you back in the future! Carlos Robles Service Manager INFINITI of South Bay