Jaime Zamora | Page 14

INFINITI of South Bay responded

Thanks for this awesome review! Our team does a great job at keeping our customers in the loop while their vehicle is getting serviced, thanks for recognizing their hard work! I am so glad you enjoyed our waiting area, the refreshments are definitely a bonus! Thanks again for visiting us here at INFINITI of South Bay and we look forward to having you back soon. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are looking into this now. Thank you for allowing us the opportunity to address your concerns. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

EXCELLENT! AMAZING! HIGHLY RECOMMENDED! WOW! What a great review! Thank you for sharing your experience here at INFINITI of South Bay with us. We will be sure to share it with the team. I am grateful to my team for providing the exceptional experience that warranted this wonderful compliment. We appreciate that you are our client! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Jaden, This review is certainly concerning. Please give me a call at your earliest convenience so that we can better understand what happened. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

This is such a kind and thoughtful review! Thank you for letting us know that our team is always friendly and accommodating... and we do make a special effort to ensure that the dealership is always clean. We appreciate your loyalty and are proud that you enjoy the service team here at INFINITI of South Bay! We appreciate you too! Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're thrilled that you've consistently received excellent service from our courteous and professional team and that the work done on your car has always been top-notch. Our team goes above and beyond to make sure our customers are satisfied; thanks for recognizing their hard work! Thank you for your loyalty, and we look forward to seeing you again at INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

EricJAM2! Hey man, thanks so much for your complimentary review, and for being a loyal client for the past 6 years. You are a wonderful customer, and we are grateful that you have selected INFINITI of South Bay for your service needs. If there is ever anything we can do better for you, please let us know. Thank you. Carlos Robles Service Manager INFINITI if South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this five-star review about your service experience with us! I am pleased that Jamie went above and beyond to care for your vehicle. Here at INFINITI of South Bay, we ensure an excellent customer experience through top-notch service and communication. Thank you for choosing us, and we hope to see you again soon! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so grateful that we are blessed with such a great team of service advisors who make our clients feel good about their experience here at INFINITI of South Bay. Thanks for letting us know that my team was attentive and compassionate. We appreciate both the kindness of your review and your loyalty. Kelvin Bratcher Owner & Executive Manger INFINITI of South Bay