Miguel Prado

The service advisor did not disclose that they was a $250 diagnostic charge. The actenuator was failing in the rear driver's side passenger door. What diagnostics were required. I figured it out and told diagnostic charge. The actenuator was failing in the rear driver's side passenger door. What diagnostics were required. I figured it out and told them what it was. I expressed my displeasure that it was not disclosed and left a message for the service manager to call me (which he never did). Instead the service advisor called me back and said he would waive the $250 fee. But still I was charged $1029 to replace a small door locking mechanism. Truly a gouge. Also my car had grease on the window and door. The dirty paper floor mat was also left in the car. More

by LYN HOLT Verified Customer Verified Customer

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good customer service people in the front are helpful with all the questions you have !! with all the questions you have !! More

by angelcuevas418 Verified Customer Verified Customer

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Nice and caring people. Great customer service and they take really good care of your car. Great customer service and they take really good care of your car. More

by Stoddard7 Verified Customer Verified Customer

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Appreciated being scheduled on a busy day as I was leaving out of town will be back as usual and love the information about care for car leaving out of town will be back as usual and love the information about care for car More

by SHARONBM23 Verified Customer Verified Customer

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Really Liked Miguel. He was easy to deal with and was thorough in his service explanations. He was easy to deal with and was thorough in his service explanations. More

by THUNT5 Verified Customer Verified Customer

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Extremely poor communication during process with no reasonable explanation for needing to complete the extra work reasonable explanation for needing to complete the extra work More

by Anonymous Verified Customer Verified Customer

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My I QX60 is the best car I've ever had. The ease of service is part of the reason for my comment. They listen and make sure all concerns are fully addressed. The workmanship is excellent The ease of service is part of the reason for my comment. They listen and make sure all concerns are fully addressed. The workmanship is excellent More

by 25CHAR Verified Customer Verified Customer

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Very kind, quick and responsive. Always gave me updates and had me out of there in no time. Fully recommend. Always gave me updates and had me out of there in no time. Fully recommend. More

by Henrythomas33 Verified Customer Verified Customer

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Great customer service experience, job was completed in a professional and timely manner, overall the entire service was excellent. professional and timely manner, overall the entire service was excellent. More

by FONSO2006 Verified Customer Verified Customer

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I appreciate the work they do and Miguel did a great job keeping me apprised of everything keeping me apprised of everything More

by Robbie123 Verified Customer Verified Customer

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