Dealer Reviews
Cars for Sale
Dealer Log In
Jairo Gutierrez
112 Reviews
112 Reviews
Write a Review
112 Reviews of Jairo Gutierrez
Verified Customer
March 13, 2025
JAIRO What a pleasure to work with from the first moment he answered the service department phone. He explained the entire Roseville Infiniti service evaluation process to me and kept me up to date on the p he answered the service department phone. He explained the entire Roseville Infiniti service evaluation process to me and kept me up to date on the processes and progress of my vehicles repair. More
by NorCal Hockey Mom
March 08, 2025
Best vehicle dealer experience ever! David and Jeff were knowledgeable, courteous, and respectful. We will definitely patronize this location for our future vehicle needs, and confident David and Jeff were knowledgeable, courteous, and respectful. We will definitely patronize this location for our future vehicle needs, and confident to recommend to others. Very impressed! More
by mrmom100
Other Employees Tagged: Jeff Vaio, David Spiller
February 28, 2025
Thank you Jairo! Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. More
by MADDENP43
Other Employees Tagged: Alyssa Ussery
February 15, 2025
Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't fin One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review. More
by FESTERSEN
Other Employees Tagged: Dan Chastain , Charles Bermudez, Alyssa Ussery
January 31, 2025
Service on 1/28. Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I ha Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I had a noon HVAC appt; he said just a few minutes more. I had told him I wanted to talk about things after the service. He said he would email me the check list since I had no time to talk. No check list emailed that day or the 29th. Emailed him around 8 a.m. 1/30, no response and no check list. Received standard email from Jairo on 1/31 thanking me for coming in; I emailed him back at 8 a.m. again asking for the check list from my car's service. It is currently 12:35 p.m. on the 31st, still no check list. I need to know what they did as I have some items from Jan 2024 to check. (I can't rate the quality of work as I have no idea what they did.) More
by JAM6060
January 23, 2025
Just a quick thanks to Jairo Gutierrez for making our service fast and simple and a special thanks for working out an after hours pick up Great all around service fast and simple and a special thanks for working out an after hours pick up Great all around More
by Dcvestvm
Other Employees Tagged: Charles Bermudez
