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Jake Fairbanks
78 Reviews
Love dogs! Own an English Bulldog however I lean on my Doberman!!!! Love the look of the yard after a little edging, trimming and a cut during the spring and fall months.
Read moreDealership Experience
2 yrs, 7 mos
Industry Experience
25 yrs, 3 mos
Languages Spoken
Spanish
78 Reviews
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78 Reviews of Jake Fairbanks
February 06, 2026
Sam and Jake were friendly and accommodating. The sales process was never uncomfortable. They really went above and beyond. I’m very appreciative! The sales process was never uncomfortable. They really went above and beyond. I’m very appreciative! More
by Mr. Steve
Other Employees Tagged: Sam Schmutte
February 05, 2026
Our experience with Ed Martin Acura was awesome! Sam Schmutte was great! We appreciated the time he took to show us all the features of the MDX. We felt we got a great deal! Thanks to Jake as wel Sam Schmutte was great! We appreciated the time he took to show us all the features of the MDX. We felt we got a great deal! Thanks to Jake as well for his help. More
by Laura
Other Employees Tagged: Adam McGee, Sam Schmutte, Sam Martin
February 05, 2026
I really felt appreciated even before I went there for my test drive. Everyone was so nice and made buying my new car a wonderful experience. I had been searching since October last year but the customer ser test drive. Everyone was so nice and made buying my new car a wonderful experience. I had been searching since October last year but the customer service here made me comfortable. More
by sdlpayne73
Other Employees Tagged: Karen Collis , Sam Moody
February 04, 2026
I am new to Indianapolis and look at many car dealerships. But I am glad I ended up at ed Martin Acura during the process. because the service was very good. The sales person I work with was Kyle dealerships. But I am glad I ended up at ed Martin Acura during the process. because the service was very good. The sales person I work with was Kyle Raquel.He made me and my wife fell very comfortable during the hole leasing process. And can’t forget about Jake Fairbanks he made sure we had everything we needed also .they both are a asset to your company. More
by Sbarksd933
Other Employees Tagged: Sam Martin, Kyle Raque
February 03, 2026
Sam did such a good job helping me navigate through the process. THX! I love my CRV!!!🤗 process. THX! I love my CRV!!!🤗 More
by lrodebeck
Other Employees Tagged: Adam McGee, Sam Schmutte
February 02, 2026
The team here is fantastic! Makes the process of buying a car seamless. Thank you! Makes the process of buying a car seamless. Thank you! More
by Shelley1921
Other Employees Tagged: Will Wickliff, Adam McGee
January 24, 2026
To be transparent, I hesitated visiting Ed Martin Acura due to some negative reviews I had seen online. However, after not having the best experience at another dealership, I decided to give them an opport due to some negative reviews I had seen online. However, after not having the best experience at another dealership, I decided to give them an opportunity — and I’m very glad I did. The difference was clear immediately: they genuinely care, and the experience was wonderful from start to finish. Kelly at the front desk set the tone by managing customer relations flawlessly, providing a warm welcome, and helping guide customers through the process. Sam truly listens, is extremely professional, and delivers tier-one customer service. Just as impressive is management — Jake is a genuine, good guy who clearly leads by example and prioritizes excellent customer service. Lastly, Adam in finance was outstanding. He not only provided great service but also took the time to help navigate the financial side and explain the best options available. Overall, this was a refreshingly positive dealership experience, and I would absolutely recommend Ed Martin Acura. More
by Matt
Other Employees Tagged: Sam Schmutte , Kelly Gossett
January 20, 2026
All around great team! Wonderful vehicles, awesome atmosphere. I can’t wait for my next experience. Wonderful vehicles, awesome atmosphere. I can’t wait for my next experience. More
by Albert sadler
Other Employees Tagged: Sam Schmutte, Sam Martin
January 05, 2026
Not an experience I would want to have again. Started off ok, maybe even great, then went downhill as we got deeper into the sales process. Deception was the name of the game when it came to pric Started off ok, maybe even great, then went downhill as we got deeper into the sales process. Deception was the name of the game when it came to pricing/financing. I walked out initially and only went back the next day (with my own financing) due to fact I liked the car as it was 99% of what I wanted. And the delivery process amounted to handing me the keys and taking a picture. Maybe nice people with typical poor dealership practices. More
by Dude
December 26, 2025
We had such a good experience purchasing a new car. Our sales person, Jennifer, was pleasant and kind and helped up find a car that fit our needs. The sales manger, Jake, was also helpful working with Our sales person, Jennifer, was pleasant and kind and helped up find a car that fit our needs. The sales manger, Jake, was also helpful working with us to get the deal done. More
by Don C.
Other Employees Tagged: Jennifer Hicks
