Jake Fairbanks | Page 2

To be transparent, I hesitated visiting Ed Martin Acura due to some negative reviews I had seen online. However, after not having the best experience at another dealership, I decided to give them an opport due to some negative reviews I had seen online. However, after not having the best experience at another dealership, I decided to give them an opportunity — and I’m very glad I did. The difference was clear immediately: they genuinely care, and the experience was wonderful from start to finish. Kelly at the front desk set the tone by managing customer relations flawlessly, providing a warm welcome, and helping guide customers through the process. Sam truly listens, is extremely professional, and delivers tier-one customer service. Just as impressive is management — Jake is a genuine, good guy who clearly leads by example and prioritizes excellent customer service. Lastly, Adam in finance was outstanding. He not only provided great service but also took the time to help navigate the financial side and explain the best options available. Overall, this was a refreshingly positive dealership experience, and I would absolutely recommend Ed Martin Acura. More

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Not an experience I would want to have again. Started off ok, maybe even great, then went downhill as we got deeper into the sales process. Deception was the name of the game when it came to pric Started off ok, maybe even great, then went downhill as we got deeper into the sales process. Deception was the name of the game when it came to pricing/financing. I walked out initially and only went back the next day (with my own financing) due to fact I liked the car as it was 99% of what I wanted. And the delivery process amounted to handing me the keys and taking a picture. Maybe nice people with typical poor dealership practices. More

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We had such a good experience purchasing a new car. Our sales person, Jennifer, was pleasant and kind and helped up find a car that fit our needs. The sales manger, Jake, was also helpful working with Our sales person, Jennifer, was pleasant and kind and helped up find a car that fit our needs. The sales manger, Jake, was also helpful working with us to get the deal done. More

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Sam was very helpful and efficient at his job, and made sure I felt confident with my decision before I left the dealership. Overall it was a great experience! sure I felt confident with my decision before I left the dealership. Overall it was a great experience! More

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I’m so thankful for the staff here at this Dealership I have purchased before and I was recently there this past Saturday. And it’s always consistent. You will definitely feel welcome and they will definit have purchased before and I was recently there this past Saturday. And it’s always consistent. You will definitely feel welcome and they will definitely work hard to make your deal happen.! More

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Karen Collis is was amazing! Jake the sales manager was incredible. They made everything a great experience and we are so excited about our new RDX!!! Highly recommend Ed Martin Jake the sales manager was incredible. They made everything a great experience and we are so excited about our new RDX!!! Highly recommend Ed Martin. More

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Great treatment to the customer. Very supportive in selection of our vehicle. No pressure at all and very knowledgeable on the Acura RDX. Very supportive in selection of our vehicle. No pressure at all and very knowledgeable on the Acura RDX. More

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I went in to look at cars and Dan treated my family great the visit was friendly and professional the visit was friendly and professional More

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Thank you, Sam (Schmutte), for one of the smoothest, low pressure, most pleasant car buying experiences I have had. Sam is the best, from start to finish, and even after the sale. Listens and understands pressure, most pleasant car buying experiences I have had. Sam is the best, from start to finish, and even after the sale. Listens and understands what the customer wants and does his best to accomplish it. I will contact Sam first, next car purchase. My wife said that is the best car buying experience she’s ever had, which is the most important thing to me! More

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Sam Schmutte was terrific. He was cognitive of what I was looking for. This is huge as many reps do not listen -Sam does! His attention to detail is second to none. We hig He was cognitive of what I was looking for. This is huge as many reps do not listen -Sam does! His attention to detail is second to none. We highly recommend Sam and Ed Martin Acura. More

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