Jake Mueller

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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They're very organized, efficient and communicate very well. They give good recommendations and helped answer all my inquiries. well. They give good recommendations and helped answer all my inquiries. More

by Jonathan Lovell Verified Customer Verified Customer

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I got tired of two other Honda Dealers Service and Sales Departments Personnel, here in Peoria and Surprise! I now service both my Hondas at Bell Honda in Phoenix. They are personable and fair. I trust them Departments Personnel, here in Peoria and Surprise! I now service both my Hondas at Bell Honda in Phoenix. They are personable and fair. I trust them with the service of both my vehicles and absolutely love the Sales Department. More

by FRANKBELLANO0VA Verified Customer Verified Customer

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I have two Hondas and the dealer services both my vehicles, great overall experience! Both warranty and regular maintenance. vehicles, great overall experience! Both warranty and regular maintenance. More

by FRANKBELLANO0VA Verified Customer Verified Customer

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Won’t ever be back after I was told that from now on they would charge me a 3 % charge for using my credit card. And they tried to up sell me for things I did not need. Bye bye I have been going there for would charge me a 3 % charge for using my credit card. And they tried to up sell me for things I did not need. Bye bye I have been going there for 24 years. No more. More

by ezoola Verified Customer Verified Customer

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Human was pleasant and Profesional. However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to However I worked mostly with Voz and he was awesome. Truly an asset to Bell Honda. Proficient, personable, knowledgeable. I would recommend him to others More

by J.VANDERWERFF Verified Customer Verified Customer

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Noticed problen made repairs. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. . diognostic said I needed a new catalitic converter It did not Once the intake was fixed problem was sloved. More

by warnest2 Verified Customer Verified Customer

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So far ive had no issues. .usually pretty quick service. Friendly . Place is Clean and runs Smoothly. .usually pretty quick service. Friendly . Place is Clean and runs Smoothly. More

by DMMENACE Verified Customer Verified Customer

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We went knowing exactly what we wanted. Salesman was very helpful and pleasant and went over all we needed to know about the car. The process was quick and we are vey happy with our purchas Salesman was very helpful and pleasant and went over all we needed to know about the car. The process was quick and we are vey happy with our purchase. More

by denarust Verified Customer Verified Customer

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Absolutely better experience than before. The service was outstanding, and the atmosphere was so welcoming. Highly recommend! Had a fantastic experience with the car salesman! Super knowledg The service was outstanding, and the atmosphere was so welcoming. Highly recommend! Had a fantastic experience with the car salesman! Super knowledgeable, friendly, and really listened to my needs. Highly recommend! More

by QueenBee Verified Customer Verified Customer

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