Jake Polley

We had a fantastic experience at Lexus of Brookfield thanks to Xavier. He was friendly, down-to-earth, easy to talk to, and genuinely enjoyable to work with. We connected with him on a personal level, a thanks to Xavier. He was friendly, down-to-earth, easy to talk to, and genuinely enjoyable to work with. We connected with him on a personal level, and he made the car-buying process feel fun instead of the typical stale back-and-forth about price. Xavier was knowledgeable, professional, and never made us feel pressured. He made the entire experience smooth and stress-free from start to finish. A big thank you as well to Jake, the sales manager, and Chris in finance. Jake helped make everything seamless, and Chris made the finance process quick and easy. Overall, a great team and an exceptional experience. More

Report | Print

Great prices and amazing professional salesman! Shout out to Ayman, keep up the great work. Shout out to Ayman, keep up the great work. More

Report | Print

I found a used vehicle on a third-party site that Lexus of Brookfield had for sale. After inquiring on the vehicle via an online contact form with multiple questions pertaining to the vehicle and it’s CARF of Brookfield had for sale. After inquiring on the vehicle via an online contact form with multiple questions pertaining to the vehicle and it’s CARFAX (that Lexus of Brookfield made easily accessible), I heard back from a Manager, Jake, within a couple of hours who was very knowledgable and receptive to all of my questions. I expressed that I was not local to the area, so Jake was open to working with me on questions and price to ensure we were in agreement and that I was comfortable before I made a drive to look at and test drive the vehicle. Upon my arrival, I met Jake and was introduced to Ryan in Sales and Chris in Finance. Ryan, Jake and Chris continued to walk me through the process. They took extra steps to ensure I was going to be satisfied with my purchase and decisions. I was there to purchase a used vehicle, but I felt they gave me (and the vehicle) time, attention and addressed each concern the same as if I was purchasing a six-figure vehicle. Ryan was new to his sales position (I was his second sale) and I believe that he will thrive in his position moving forward. Ryan is also in good hands under the experience and knowledge that Jake and Chris will share with him, making him an asset to Lexus of Brookfield and their customers. As with any dealership, I recommend doing your research and educating yourself on the vehicle you’re purchasing, but once you’re comfortable, Lexus of Brookfield will take care of you. More

Report | Print

Don’t waste your time with this place… I have never been harassed as much as they harassed me. I had to go waste my Time and go get a new tittle cause they lost the original one from the truck they purchas harassed as much as they harassed me. I had to go waste my Time and go get a new tittle cause they lost the original one from the truck they purchased from me and even harassed my friends on social media. Also went to houses I don’t live at leaving business cards. Not professional at all. Go deal with a company that cares and says sorry we lost it can you go get a new one for us and actually pay for a new title. No they don’t care. I have pictures of the title the day I signed over. I had to even make a separate day to pick up the check cause they don’t have there stuff together there. Don’t waste your time with this company. There are several car places around go somewhere else. Save yourself the headache and harassment. More

Report | Print

MK, Jake and Sarah were very helpful. The process was smooth and professional. Thanks Lexus of Brookfield! The process was smooth and professional. Thanks Lexus of Brookfield! More

Report | Print

Integrity matters! Napleton is the gold standard for integrity and customer care. When you walk through those doors, you're not a statistic. They acknowledge you. They Napleton is the gold standard for integrity and customer care. When you walk through those doors, you're not a statistic. They acknowledge you. They listen to you. They work for you. They will be with you the entire time of your Lexus experience. Our salesman, Bob Hill, is a man of integrity. He not only meets Napleton's gold standard. He exceeds it. When we hit what we thought was an obstacle in the sales process. He said "don't worry" and assured us he, and the people at Napleton, would make it happen. And they did! His acts of kindness have made us "Lexus For Life". We'll be back. God bless you and thank you Bob! Roy & Carolyn Harris More

Report | Print

Seamless process with Bob Hill and Lexus of Brookfield. Bob was well prepared, kind, patient, knowledgeable, and all around very experienced. Very appreciative of his work and for the car I purchased. Than Bob was well prepared, kind, patient, knowledgeable, and all around very experienced. Very appreciative of his work and for the car I purchased. Thanks Bob and Lexus! More

Report | Print

We would like to thank Bob Hill of Lexus of Brookfield for making yesterday the best car purchase of our lives. We had been looking for 3 weeks, both on line and going to dealerships for a car. For us, for making yesterday the best car purchase of our lives. We had been looking for 3 weeks, both on line and going to dealerships for a car. For us, buying a car is a necessity and not always a pleasure...until we walked into Lexus and met Bob. We felt an immediate calm and trust and it was obvious Bob had our best interest in mind and not just his selling a car. The patience, detail and time Bob took with us, was something we had never experienced!! Thank you so much Bob for making our day!! God Bless you ♥️. Deb and Bob More

Report | Print

I went to Lexus of Brookfield searching for a truck yesterday. I absolutely had the best experience ever at a dealership. From the moment I walked in, I was greeted with a friendly staff. My salesmen R yesterday. I absolutely had the best experience ever at a dealership. From the moment I walked in, I was greeted with a friendly staff. My salesmen Rob was amazing to work with. He’s friendly, kind and knowledgeable and patient with me. He showed me a jeep that I feel in love with. I made the purchase with complete ease. Upon picking up my truck today, I was greeted by my salesman Rob S. with a bouquet of red roses in appreciation of my sale. I’ve never in my life had such an awesome experience like this. If anyone is looking to buy…I’d recommend Lexus of Brookfield because they all go above and beyond to give you the “wow” experience 😊 More

Report | Print

All the people who helped me were very attentive and patient with my requests. I did not feel negative pressure. patient with my requests. I did not feel negative pressure. More

Report | Print