Matthew Thornburg

I recently purchased a used Lexus from Bob Hill from out-of-state, virtually sight unseen. It was a nerve-wracking experience for me, but Bob made the purchase completely seamless! There was an issue th out-of-state, virtually sight unseen. It was a nerve-wracking experience for me, but Bob made the purchase completely seamless! There was an issue that came up, (no one's fault) which could have potentially left a somewhat sour taste in my mouth had it not been handled with the highest level of diligence and concern. Bob and the sales manager, Matthew, handled the issue with the highest level of customer service that one would expect from a Lexus dealership! In fact, they surpassed my expectations (which are high because I also strive to provide excellent customer service myself). They absolutely went above and beyond!!! I cannot speak highly enough about this sales team! HUGE thanks to Bob, who, even after the purchase was complete, had extreme patience and consistent communication with me in getting my new-used Lexus shipped to me. I had FIVE shipping companies cancel their scheduled pickup and yet Bob not only never got irritated, but he was a major encouragement to me and he absolutely did not have to do anything for me because his job was technically finished!! WOW!!!! I would give 100 stars if it were possible! THANK YOU so much, Lexus of Brookfield!!! More

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Everyone at Lexus of Brookfield went above and beyond to make my experience exceptional - from my salesman, MK, to Jeff in Finance, meeting the owner Joe, and having two techs spend 20 minutes reviewing the make my experience exceptional - from my salesman, MK, to Jeff in Finance, meeting the owner Joe, and having two techs spend 20 minutes reviewing the technology. Everyone made me feel so special and valued. My vehicle is absolutely immaculate, and I couldn't be happier with my experience and my vehicle. I also love knowing they have such a great service center available for all my future needs. Thank you to the entire team! More

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Bob Hill was a great salesperson to work with. His calm demeaner made it a pleasure to do business with this dealership! In fact, everyone I dealt with during my time at the dealership made this His calm demeaner made it a pleasure to do business with this dealership! In fact, everyone I dealt with during my time at the dealership made this a good experience. More

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Really great experience working with the teams at Lexus of Brookfield! Taylor Anderson certainly delivers a VIP experience as it comes to sales, and Joe Palmisano is such a great GM. The professionalism an of Brookfield! Taylor Anderson certainly delivers a VIP experience as it comes to sales, and Joe Palmisano is such a great GM. The professionalism and trustworthiness carries throughout the building. Will certainly always keep them in mind, and ask for Taylor if you’re shopping around! And big thanks for Matt Thornburg and Jake Polley for their expertise, advice, and skillset. 10/10 all around with the crew here! More

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Exceptional support, and service from the sales, tech and finance team. The best car buying experience I’ve ever had hands-down. finance team. The best car buying experience I’ve ever had hands-down. More

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