Jake Verbanec

They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

by DOUGLASK43 Verified Customer Verified Customer

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Jake Verbanec has been my service adviser for a few years now. He has helped me with my personal vehicle and my work vehicles for the company i work for. Jake always keeps me updated on my scheduled repair now. He has helped me with my personal vehicle and my work vehicles for the company i work for. Jake always keeps me updated on my scheduled repairs plus advises me of any other issues that may need addressed while my vehilces are being serviced. Jake needs a raise in pay, a bonus or award for his performance at Washington Ford. GOOD JOB JAKE. More

by CAPTAINCRUSH Verified Customer Verified Customer

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When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

by DOUGLASK43 Verified Customer Verified Customer

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The service was performed quickly and accurately. Jake did a great job in keeping us informed and answering any questions. We appreciated having the vehicle dropped off at our home when the service w Jake did a great job in keeping us informed and answering any questions. We appreciated having the vehicle dropped off at our home when the service was complete. More

by ThePayola Verified Customer Verified Customer

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Truck transmission recall was handled very well and as expected. Not much more to be said expected. Not much more to be said More

by jrush69gt Verified Customer Verified Customer

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Wonderful customer service. I just love Cindy and her person attention to detail. For always keeping me informed. I just love Cindy and her person attention to detail. For always keeping me informed. More

by TLLAWSON917 Verified Customer Verified Customer

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