James Banach | Page 15

Service Advisor Jim went well above and beyond in explaining options on a complicated repair for my Prius explaining options on a complicated repair for my Prius More

Report | Print

I don’t trust the service department. For some reason James, a service manager, condescendingly told me my transmission could not be damaged or offset by the jolt of an accident. He even For some reason James, a service manager, condescendingly told me my transmission could not be damaged or offset by the jolt of an accident. He even said that my doubt about his claim that their transmissions were basically indestructible was either because I wasn't listening to him or something worse. (seriously?!?). A quick Google search after that frustrating conversation with James shows an article from twincharlotte.com and others that the jolt of an accident (which in my case resulted in completely replacing two rims, tires, two axles and suspensions as well as damage to the bumper (which disconnected from the car due to the violence of that jolt)) states that “An accident can knock your transmission around and cause…trouble with shifting and your transmission may shift into wrong gears…. “ Why would he smugly say what he said? Any lay person can just find what seems obviously to be reasonable and, by the way, the opposite of James’ dubious claim that the jolt of a collision could not possibly cause transmission problems to my Camry. Problems that are exactly the same as the ones described in the article that took a non-mechanic about 5 minutes to find. I don’t trust these guys with anything more than a flat tire. More

Report | Print

The service was done expeditiously and at a reasonable cost. The service advisor was very capable. cost. The service advisor was very capable. More

Report | Print

Very professional and pleasant to deal with. Person that greeted me and girls checking me out were all very nice and courteous Person that greeted me and girls checking me out were all very nice and courteous More

Report | Print

As with all service experiences at dealers, it comes down to the service writer, and James Banach was terrific. I was towed off the highway and initially, it was a little difficult to get someone’s attention to the service writer, and James Banach was terrific. I was towed off the highway and initially, it was a little difficult to get someone’s attention beyond the cashier but once I got this guy’s attention, things could not have gone better. More

Report | Print

Always a great experience when dealing with Jim Banach. It's a very clean environment and handicap accessible! It's a very clean environment and handicap accessible! More

Report | Print

Jim's a complete professional, second time dealing with him and he knows his work! him and he knows his work! More

Report | Print

I had an appointment and showed up early. They took me right away and I was in and out of there in no time! Great dealership! They took me right away and I was in and out of there in no time! Great dealership! More

Report | Print

I go the for the service very knowledgeable service advisors helping keep my truck in top shape advisors helping keep my truck in top shape More

Report | Print

Excellent customer service. Easy to get to and did not wait long to be serviced! Easy to get to and did not wait long to be serviced! More

Report | Print