James Barnes | Page 8

Buying your vehicle is easy, the sales team is great and works with you nicely. Once you get the vehicle and have to go to financial, that’s where the nightmare starts. The financial manager is rude, and if works with you nicely. Once you get the vehicle and have to go to financial, that’s where the nightmare starts. The financial manager is rude, and if you don’t get to buy the add ons he offers, it gets even worse. Communicating with financial is a nightmare, they would not communicate at all regarding the payoff or loan status at all. This dealership has great management overall, but financial department could use an update. This is my second vehicle with this dealership, and even when I love the service I have received from all the other departments, I won’t go back to there to avoid such a disorganized transaction with the financial department. More

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I purchased a used 2021 K-5 Kia on 9-10-2021. My salesperson was Mr. Jacob Martinez Flores (1168). He was awesome. He has a godly spirit about himself. It was pleasant to work with him. After, I pur salesperson was Mr. Jacob Martinez Flores (1168). He was awesome. He has a godly spirit about himself. It was pleasant to work with him. After, I purchased the vehicle he said congratulations and if I had any questions or concerna don't hesitate to call him. The car had a couple of very noticeable rock chips on the hood and I was not going to purchase the vehicle. Mr. Jacob said he would get that taken care of. He followed through from the beginning to end. Job well-done. I told Mr. Jacob that I look forward to working with him again on my next vehicle ee purchase and that he couldn't quit until the purchase of the vehicle we talked about. Thanks again. God has great plans for your life. The price of the vehicle was $32,980.00 and the down payment was $20,000. I was sent to Rashan T. Taliaterro (810) the finance manager who wrote up the invoice. When he was done with me, I asked him why I still owed $21,572.03 with a down payment of $20,000.00. He stated to me that the balance was right and that he wouldn't try to cheat me because he goes to church and he was a child of God. Child of God? God doesn't deal in sin. I said okay, but explain these figures because they don't add up. He then stated that he couldn't explain, but they were right. I called him the following day to let him know that I needed to come back up there and have him to explain my ticket becuase it doesnt add up and I wasnt satisfied. I told him I was on my way and he said okay. When I got there he had left. They then had me to speak to Aaron M. Mcgriff (92). I explained what was going o to Mr. Aaron. The conversation basically went in one ear and out the other. I was in the process of ordering mats and rain guards. Mr. Aaron offered and paid for my mats. I still was feeling some type of way because $6,000 was added to the price of the vehicle in exted warranties that I didn't ask for that Rashan slipped in there without my permission. I then realized that it wasn't that he couldn't explain, he didn't want to because he knew what he had done. I then needed to speak to the manager, Mr. Roberto. I spoke to Mr. A.J. to let him know what was going on. He assured me that he would let Mr. Roberto know ( which was not true). He tried to keep me from talking to Mr. Roberto because he didn't want Mr. Roberto to know what he had done. I decided to contact Mr. Roberto myself and tell him what was going on. He then sent me to Mr. James who apologized for Rashaun's actions and gave me a breakdown. An extended warranty of $6,000 was added to the price of my vehicle, but not included in the price of the vehicle. Mr James said it was a good packet and that he had it on his vehicle. Mr. James also told me with the key assist I was entitled to one key every year. I told him that I didn't need a key every year and that I had a 2006 Kia Sedona and still had the same keys when I purchased the vehicle from here in 2006. He then stated that I could sell the key on the interney and put a couple of hundreds of dollars in my pocket. I don't do crook stuff but to each is his own. When I told him to take off the warranties he said I couldn't at first, but then the second time he said there would be a charge to remove it. The last time I went to this Kia when I saw Rashan, Aaron, and James the put their head down and looked away. Long story short Mr. Roberto took care of it. Alicia More

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I was so nervous about getting a new car. I hadn’t had a car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my beh car payment in 5 years. Jacob made the whole experience easy and he treated me with the upmost respect. Everyone has been wonderful working on my behalf and getting my payments just right. I will definitely send my friends to this dealership and tell them to ask for Jacob. More

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Charles made buying my wife's KIA as seamless as posable, when things got complicated he got the sales manager to meet with us and save a lot of time. when things got complicated he got the sales manager to meet with us and save a lot of time. More

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Charles Archer was very helpful and as transparent as a friend. He treated us well, and his customer service was amazing. It was not about the sale to him but it was about the customer. I greatly appreciat friend. He treated us well, and his customer service was amazing. It was not about the sale to him but it was about the customer. I greatly appreciate him and I am very glad we chose to deal with him. He did everything he could to help us out and in the end we both win...Awesome customer service and maybe Kia can think about 2021/2022 sales person of the year! More

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They were excellent and provider awesome guidance Helping my daughter and myself buy our Vehicles. my daughter and myself buy our Vehicles. More

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Mr. Jacob demonstrated excellent customer service and truly worked hard in helping me find a car that was within my budget. As I test drove a Kia Rio (which I now own!!!), he was able to calmly direct me truly worked hard in helping me find a car that was within my budget. As I test drove a Kia Rio (which I now own!!!), he was able to calmly direct me whilst showcasing the features of the car that would best benefit me as a first time car owner and new driver! We were able to get everything done within a short time and I left with my new Kia! I want to thank both Mr. Jacobson and Mr. AJ in helping me with my first time buyers experience! ^^ More

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Our second experience with Casey Kia as well as Mr. Johnnie Jordan, Jr and Mr. James Barnes, and equally as amazing as the first. We purchased a new vehicle for myself earlier this year and had such a Johnnie Jordan, Jr and Mr. James Barnes, and equally as amazing as the first. We purchased a new vehicle for myself earlier this year and had such a great experience that when we needed a new car for my daughter they were the first that came to mind! My daughter was in an accident a few weeks ago and the car was totaled by the insurance company. When I reached out to Mr. Jordan, he was quick to respond and set up an appointment for the following day. When my daughter and I showed up to the dealership, Mr. Jordan greeted us and he immediately asked my daughter how she was after the accident. As expected, he was very caring and patient while we discussed what we were looking to purchase. He offered us some options and found the perfect car for my daughter. Mr. Barnes met with us to finalize the paperwork and he also shared that he was glad to hear that my daughter had no injuries from the accident. We were then on our way and my daughter could not be happier with her new car! I'm glad that she had the opportunity to witness the professionalism and care received from everyone we encountered at Casey Kia! Thank you, again, to Casey Kia, Mr. Johnnie Jordan, Jr. and Mr. Barnes! You will be my first recommendation to anyone looking for a new vehicle and we will definitely return with any future auto purchases for our family! More

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Jacob was great! He was pleasant and so easy to work with. The sales manager, Aaron was fantastic. He made the deal so easy and worked hard to get me what I wanted. This is my fourth car purchase from C with. The sales manager, Aaron was fantastic. He made the deal so easy and worked hard to get me what I wanted. This is my fourth car purchase from Casey Kia and every deal has been great but this one by far was the fastest and easiest one. I live out of state but will continue to use Casey Kia when I buy my next vehicle. More

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Casey Kia was a great dealership to work with. Knowledgeable about the products they sell. Knowledgeable about the products they sell. More

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