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James Burch
20 Reviews
Dealership Experience
1 yr, 10 mos
Specialties & Trainings
great communication skills
20 Reviews
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20 Reviews of James Burch
May 19, 2025
I've been a customer with Heritage Hyundai since 2017 and have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier picked out a beautiful new Tuscan for me, and Javier had it ready for a test drive upon my arrival. Damian was super helpful in working some magic to get the best deal. Picking out a new car can be overwhelming and take some time, but from chatting with Javier while waiting for applications to go thru and then getting help from Jack to update/setup the Bluelink.. to signing documents with Demetria in financing to get all the paperwork completed, the experience was seamless and stress free! The customer service here is top notch! More
by mthomas703
Other Employees Tagged: Jack Coco Sr., Demetria Jackson, Raj Timalsina, Damien Fortson, Javier Cuellar
December 17, 2024
I got an ioniq 5 from heritage hyundai in Dec 14th 2024. I worked with James Burch and he was really helpful. He made sure I got the best deal possible. I'd definitely recommend getting your car from here a I worked with James Burch and he was really helpful. He made sure I got the best deal possible. I'd definitely recommend getting your car from here and working with James! More
by Siddharth Ramachandran
August 26, 2024
Just purchased a 2023 Santa Cruz from Heritage Hyundai in Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell A Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell Allen, one of the sales managers for being very accommodating and helpful as well. Thanks again! ET More
by erockio67
Other Employees Tagged: Russell Allen
March 01, 2024
James was amazing. He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchas He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchase of a Palisade. We’ll be sending all of our friends to James at Heritage Hyundai. More
by summersgeri
Other Employees Tagged: Sang Amereihn , Juan Castro, Deon Dalmida
February 27, 2024
I thank my salesman James,Burch who was an excellent salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars becau salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars because for me it was exceptional, I loved it, thank you More
by leslye
Other Employees Tagged: Demetria Jackson
February 24, 2024
Was able to work over the phone and come to a fair deal on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. More
by jrhaus
Other Employees Tagged: Elliott Robinson
February 19, 2024
Guaranteed up to $1k additional trade in above KBB. KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immed KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immediately I don’t want any additional service contracts. The manager kept giving me options, no means no to me. Too much pressure on him to sell these products. Took longer to buy this car than to purchase my last house. More
by jonsentz10
Other Employees Tagged: Deon Dalmida
February 17, 2024
The entire experience and atmosphere was pleasant from the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethi the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethic. More
by Justjnc9783
Other Employees Tagged: Stan Gabrovski, Tom Hamme, Sang Amereihn, Russell Allen, Denis Bazuine , Juan Castro, Elliott Robinson
February 03, 2024
James was a really nice friendly rep. He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 do He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 down. I feel really blessed to have them on my side. Thank you More
by sharoniepooh42
Other Employees Tagged: Jason Templeton
February 03, 2024
Very personable, management listened to my concerns. Pleasant buying experience. Looking forward to owning my new hyundai Pleasant buying experience. Looking forward to owning my new hyundai More
by david.bronstein
Other Employees Tagged: Demetria Jackson, Raj Timalsina , David Cosby, Deon Dalmida, Walt McDonald, Joshua Rodriguez
