James Case | Page 3

On November 17, 2020, we had our left rear tire replaced at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 wh at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 which put my family in grave danger. We had to replace the tire in the middle of the highway---with barely any lights as it was only past 5 in the morning, extremely chilly, and with cars/trucks driving past on both sides. We needed to cancel the trip and drive back home for more than 2 hours. When we got to the Service Center, it was far more distressing how the staff handled our situation! They made conflicting statements on the severity of the rim damage and in the end, not replacing it because it was not damaged "enough". What's worse are the staff teaming up on us insisting that it was an object on the road that punctured the tire and when asked what's their proof, they said "based on their experience". So, it didn't matter what OUR FIRSTHAND experience is and that we have documented it with pictures and videos of the road evidently showing no single object in sight. The 3 old tires are perfectly fine but that left rear tire they just installed blew out...and the staff just blatantly denied any sense of accountability! For over 30,000 miles, we've driven our vehicle without any problem, but within that same week they replaced the left rear tire....was the ONLY TIME WE EVER EXPERIENCED SUCH A LIFE-THREATENING TIRE BLOW OUT ON THE HIGHWAY. No empathy for what my family went through but could only care about their policy of doing minimal repair (even charging us for wheel alignment) leaving us unsatisfied and unsafe! More

Report | Print

My service Experience at Koons Tysons Toyota Very helpful and courteous staff at the service department. They go extra mile to help resolve your issues with a smile. Service adviser explained the Very helpful and courteous staff at the service department. They go extra mile to help resolve your issues with a smile. Service adviser explained the issues that they found during the service, explained prices and options to get it done now or later. More

Report | Print

As usual, excellent service from Koons It's always easy to get my service done at Koons. From dropping the car off to picking it up, everyone is always looking to provide excellent and fri It's always easy to get my service done at Koons. From dropping the car off to picking it up, everyone is always looking to provide excellent and friendly service. More

Report | Print

Oil Change and Recall work with James Case I went in for Oil Change but James took upon himself to check on the outstanding recall work and got it completed. Additionally I did not realize tha I went in for Oil Change but James took upon himself to check on the outstanding recall work and got it completed. Additionally I did not realize that state inspection was due and he took care of that too. More

Report | Print

Outstanding service this morning I had a great service this morning with the help of Mr. James Case, the attendant outside and the cashier. This was my third visit and I'm satisfied w I had a great service this morning with the help of Mr. James Case, the attendant outside and the cashier. This was my third visit and I'm satisfied with all three and this one was the best. I work was completed quickly and I didn't have to wait too long. I was kept informed on the progress of the car which was useful in managing my time. I'm happy that I got Mr. Case because was efficient, professional and above all very courteous. More

Report | Print

Had the best TOYOTA service experience till date !!!! Kudoos Had the best TOYOTA service experience till date !!!! My service advisor James was an excellent person to deal with who solved all my queries and help Had the best TOYOTA service experience till date !!!! My service advisor James was an excellent person to deal with who solved all my queries and helped me lot to understand the minor problems that my vehicle had..I would 100% recommend this service centre .... More

Report | Print

Always professional! Joe, Mo, Aria, James -- ALL of the advisors that I have dealt with at Koon's Toyota have treated me with the utmost customer service, explaining all o Joe, Mo, Aria, James -- ALL of the advisors that I have dealt with at Koon's Toyota have treated me with the utmost customer service, explaining all of the services that my 'chick' car needed (or may need) and the reasonable pricing. My excellent rating has not changed since 2007!! Consistent with amazing customer service - always. More

Report | Print

customer service that went the extra mile Two weeks ago I had two separate, major issues with my car that were very expensive to fix. This week, I had yet another issue. James Case went to Two weeks ago I had two separate, major issues with my car that were very expensive to fix. This week, I had yet another issue. James Case went to bat for me with management (his own idea). Probably because the dealership knew I had already spent a great deal, they did not charge for labor and even reduced the price of parts. James is always very professional and courteous. More

Report | Print

Everything I have come to expect Just like every other time I come in for service, the Koons family did a great job from start to finish. Everyone is helpful, friendly and genuinely Just like every other time I come in for service, the Koons family did a great job from start to finish. Everyone is helpful, friendly and genuinely loves their job. Nothing is ever left to chance and they always demonstrate their customer focus. More

Report | Print

James Case rocks James handled servicing on my Sienna today, managing to squeeze in addition work that was required and still get me out the door in no time at all James handled servicing on my Sienna today, managing to squeeze in addition work that was required and still get me out the door in no time at all More

Report | Print