James Case | Page 2

Great service team and very quiet & comfortable waiting area. The work is always high quality. area. The work is always high quality. More

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They are reliable in scheduling service and it can be done while I wait. The work is usually done well. done while I wait. The work is usually done well. More

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Services were good Adviser was nice . But the service Services were good Adviser was nice . But the service of a new car 10 months old 3900 miles and safety Inspection took almost three hours. Also to Services were good Adviser was nice . But the service of a new car 10 months old 3900 miles and safety Inspection took almost three hours. Also to make an appointment for services was so hard and confusing. Need to improve … More

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I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. It took them weeks to send some private company to resolve this issue. Also, the moon roof did operate properly and I had to bring the truck to their service center for warranty repair. they removed the sun roof head liner and installed it back uneven on one side. I expressed the concern to my assigned service person whom name is Brian. He blamed it on others and not caused by them. It did not make any sense since they had to remove the head liner in order to fix the moon roof motor. But they denied the fact and did not do anything for me. I brought the truck to another Toyota service department and they said " the un-evenness of the head liner was definitely caused by the moon roof repair tech. Brian was rude to me and even said bring More

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The service is always top notch! My car is as perfect as the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! More

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This will be my last trip to Koons. After waiting 2.5 hours for a USD 120 oil change, I was told that they couldn’t fix or replace a tire pressure sensor with an intermittent problem. They did however t hours for a USD 120 oil change, I was told that they couldn’t fix or replace a tire pressure sensor with an intermittent problem. They did however take that 2.5 hours to find over USD 1,100 worth of optional repairs, such as replacing the cabin air filter for USD 195. The crowning moment was the sales guy telling me my description of the sensor problem was “vague”. I had good luck with this dealer when they took care of a handful of safety recalls that piled up when I was serving overseas, although they did find over a thousand dollars worth of miscellaneous repairs then as well. Nice staff otherwise, but blatant focus on unnecessary repairs and not on the customer. More

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We have been using this dealership for nearly 25 years and are very satisfied with the service provided by the excellent service advisors. Moreover, when there was some issue it was satisfactorily resolve and are very satisfied with the service provided by the excellent service advisors. Moreover, when there was some issue it was satisfactorily resolved by the manager. More

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James did an outstanding job on helping me to get all the repairs done on time. Provided me with all the information to make appropriate decision. Thanks a lot!! repairs done on time. Provided me with all the information to make appropriate decision. Thanks a lot!! More

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Koons Toyota's service department is always reliable and its customer service personnel excellent. I am confident my cars are always in the safest condition. its customer service personnel excellent. I am confident my cars are always in the safest condition. More

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Terrible THE WORST SERVICE! they sold me a vehicle that knew was damaged, they lost the power of attorney and dont care to fix their mistake. My credit score has been here for the last month because of the knew was damaged, they lost the power of attorney and dont care to fix their mistake. My credit score has been here for the last month because of their mistake. The sales person has no interest in answering phone calls as he was witness to me giving the finance department and their hand the power of attorney. I keep taking the vehicle back so that it can be worked on but every time they say nothing is wrong with it when clearly there’s something wrong with the steering and with the shox of the vehicle. This has been the worst experience I have ever had with a dealership I will never recommend them to anybody. More

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