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James Coleman
James Coleman at Tony Serra Nissan

James Coleman

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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5.0
11 Reviews

Dealership Experience

3 mos

Industry Experience

3 mos

5.0

11 Reviews

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11 Reviews of James Coleman

May 19, 2026

Dealership Rating
Employee Rating

Thank you for this fast and helpful experience I will be returning soon for another oil change More

by rossie32001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 13, 2026

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Employee Rating

Love all the service people, they help me alot. Great service and are very nice. More

by marcella63rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Zack Rooks, Lance Compton

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great service is one thing, but having a team that is genuinely helpful and kind makes all the difference. We are glad our service team has taken such good care of you at Tony Serra Nissan in Cullman.

May 09, 2026

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Excellent service. Very quick and efficient. Very pleased with the quality of the work. Ok. More

by navarrojason585
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Quick, efficient, and quality work is exactly what you should expect, and we are glad James Coleman and the team delivered. Thank you for trusting Tony Serra Nissan in Cullman.

May 08, 2026

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Employee Rating

The service was great and the team there was very nice and made sure we was taken care of. They also went through the whole inspection with us in detail More

by jarrodspeakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Jarrod, thanks for trusting our service team at Tony Serra Nissan Cullman. Glad the crew treated you right, walked the inspection with you, and kept everything clear from start to finish.

May 08, 2026

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Employee Rating

James is professional, kind, and will do what is necessary to see that my concerns are taken care of. More

by sweetbelle2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Zack Rooks, Lance Compton

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May 25, 2026

Tony Serra Nissan responded

Thanks for trusting James and the service team at Tony Serra Nissan Cullman. His professional, kind, “we’ll take care of it” approach is exactly how we want every service visit to feel.

May 05, 2026

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Employee Rating

Was very pleasant. Will use again . This is part of the reason people don't like leaving reviews. It's just never enough. More

by wayneclaburn
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Wayne, really appreciate you hanging in there with the review and glad your visit at Tony Serra Nissan in Cullman was pleasant.

May 03, 2026

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As usual the advisors were friendly and knowledgeable. My car was serviced in a timely manner. Will come again More

by amshockley94
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Glad to hear the team took good care of you and got your car serviced on time, we appreciate you choosing Tony Serra Nissan in Cullman and look forward to seeing you again.

April 29, 2026

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Employee Rating

Friendly They were fast and Friendly understanding very accommodating. They helped me in surprising my 16 year old with a car They even let me borrow a big red bow More

by stepbenitez2006
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Fast, friendly and big‑red‑bow level accommodating is exactly the kind of day we like to have, and we’re glad the team at Tony Serra Nissan in Cullman got to help you pull off that 16th‑birthday surprise.

April 28, 2026

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Employee Rating

They were very helpful when I showed up because of a misunderstanding about the schedule. They got it fixed and and had my truck serviced in a timely manner. More

by jason.tippett64
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Jason, glad the team got the scheduling mix up fixed and had your truck serviced on time, we really appreciate you coming to Tony Serra Nissan in Cullman.

April 28, 2026

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Employee Rating

I came in to get my car serviced and James was helpful and great! They got us right in and out and explained everything in detail afterward. Thank you so much for the wonderful service as always! More

by Jesshartley04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Jess, awesome to hear James got you in and out quick and took the time to explain everything, we really appreciate you trusting Tony Serra Nissan in Cullman for your service.

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