Perfectly happy with my service did what I asked.
Thanks. Will go back again. Great
Thanks. Will go back again. Great
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by larry_halford
Service Price Transparency
Jul 14, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Thank you for sharing your great service experience with our team at San Marcos Chrysler Dodge Jeep Ram! We'll see you at your next service visit! Best, James Cruz, jpcruz@sanmarcosdodge.com
Excellent Customer Service
Friendly
Professional
Reliable
On point
Resourceful
Overall the best experience ever had with a dealership
Reliable
On point
Resourceful
Overall the best experience ever had with a dealership
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by liznalli7378
Other Employees Tagged:
Jacobe White
Jul 17, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Thank you for your positive review! We're happy to hear you had such an awesome experience with us. Thanks for choosing San Marcos Chrysler Dodge Jeep Ram! See you next time!
Awesome dealership.
Customer service is always great and no pressure ever from service writers. I only take my car to this dealer.
Customer service is always great and no pressure ever from service writers. I only take my car to this dealer.
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by lssp3738
Service Price Transparency
Jul 13, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Thank you for your confidence in the San Marcos Chrysler Dodge Jeep Ram team! We appreciate your loyalty and look forward to seeing you at your next visit! Best, James Cruz, jpcruz@sanmarcosdodge.com
Wonderful experience with the service department.
Friendly, helpful, and great communication throughout the entire process!
Friendly, helpful, and great communication throughout the entire process!
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by Killian
Service Price Transparency
Jul 10, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Thank you for the kind review, Killian! We're thrilled to hear that our San Marcos Chrysler Dodge Jeep Ram service team provided you with a five-star experience and we hope you won't hesitate to reach out if we can be of assistance again in the future. Have a great day! Best, James Cruz, jpcruz@sanmarcosdodge.com
Good service and good accommodations while waiting for
service!!! Reasonable price of service
Of oil change
service!!! Reasonable price of service
Of oil change
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by Webb
Jul 03, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Thank you for the great review, Webb! We're glad to hear that you had a positive experience with our service department and found our accommodations comfortable. We appreciate your business and hope to see you again at San Marcos Chrysler Dodge Jeep Ram! Best, James Cruz, jpcruz@sanmarcosdodge.com
Rotated tires on Monday 6/26.
When I got home I was missing a hubcap. 24k miles, two trips to California and back, no problem. Rotate my tires and a hub cap falls off. Call se
When I got home I was missing a hubcap. 24k miles, two trips to California and back, no problem. Rotate my tires and a hub cap falls off. Call service and they say they'll have the service tech call me. Nope! Then they call me on Friday 6/30 and leave a message about my customer satisfaction. I call the number several times. No answer. I was prepared to suck it up and replace it myself, and all that call did was tick me off all over again. It's reached the point where I really hate to hire anyone, to do anything, because somehow, in some way, they just can't get it right. The service was fast. I'll give you that. Now I need to see what they go for through the dealer. If the mark up is 200 percent (probably), I'll order one myself online.
Thanks
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by Natalie Altizer
Service Price Transparency
Jul 10, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Natalie, I apologize for the inconvenience you experienced with your hubcap. We strive to provide excellent service and it's disappointing that we left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Best, James Cruz, jpcruz@sanmarcosdodge.com Bronwyn Wagner. service@sanmarcosdodge.com at 512-831-7625 ext. 202.
Awesome sales staff.
We felt that our salesman (Charles Gonzales) really worked with us to get us in the vehicle that we wanted. We wouldn’t hesitate to go with them agai
We felt that our salesman (Charles Gonzales) really worked with us to get us in the vehicle that we wanted. We wouldn’t hesitate to go with them again.
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by madgrandma0015
Other Employees Tagged:
Charles Gonzales
Jun 26, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
We're so glad to hear that you had such a positive experience with our sales staff! We strive to make sure all of our customers feel supported throughout the purchase process and are pleased we've succeeded. Thank you for choosing San Marcos Chrysler Dodge Jeep Ram, and we look forward to serving you again in the future! Best, James Cruz, jpcruz@sanmarcosdodge.com
Rudy was very good!
Took very good care of my Jeep. Thanks for the finecservice.
Took very good care of my Jeep. Thanks for the finecservice.
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by ftballguy214
Service Price Transparency
Other Employees Tagged:
Rudy
Jun 21, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Rudy, We're so happy we took such great care of your Jeep and earned your trust! Thank you for being a San Marcos Chrysler Dodge Jeep Ram customer! We'll see you next time!
Best, James Cruz, jpcruz@sanmarcosdodge.com
15 words not enough To explain the incompetency that this
dealer has for service or communication with the buyer
dealer has for service or communication with the buyer
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by Tammyher
Service Price Transparency
Jun 12, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Hello Mr. Tammyher, I'm disappointed to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, Bronwyn Wagner at 512-831-7625 ext. 202.
Jun 12, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
Can you can tell me your name and phone number so I can help you... "Tammyher" as your name, doesn't let me who I should be looking for.
Jun 12, 2023 -
Tammyher responded
First off tell your service guy quite calling for us to change his score!!! It won’t change! When service tells you one thing and does something else ! Then never here back when he had truck 2 full days knew we needed it back Friday before close, we decided to go get it at 5.30 he was leaving on his motorcycle and all techs are gone!! Truck locked in bay! Then he turns around said what you doing here? He said techs didn’t get to it and left T 3:30pm they leave when they want! Not professional at all when you’re suppose to be open until 6pm and no phone call!!! Then over $900 just for regular service I shouldn’t have paid anything!!! Prob we came in for never even looked at! Just get us for maintenance !! Horrid service!!!!
Jun 12, 2023 -
Tammyher responded
It would be my husband Adam Krachman
The main complaint is with your service department not
being staffed and very far behind. No one answers the phone in the service department. Ever. I even had them paged once and still no one came. I trie
being staffed and very far behind. No one answers the phone in the service department. Ever. I even had them paged once and still no one came. I tried “chatting” only to receive messages back stating I was wanting to set up a service appointment. I was trying to get status on my pickup that was in the service department for a week. First they couldn’t drive me 20 miles to my house. And couldn’t offer a temporary auto. I bought my truck in San Marcos and I will recommend buying but your service department needs not only employees but reorganization. I witnessed several issues. Too many to write here.
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by Twila.hutchinson57
Service Price Transparency
Other Employees Tagged:
Josh?
Jun 12, 2023 -
San Marcos Chrysler Dodge Jeep Ram responded
I am sorry to see such a low rating, customer service is our priority. I would like to learn a bit more about your visit, perhaps there is something I can do to help. Would you please contact me when you have the chance? Best, Bronwyn Wagner, 512-831-7625 ext. 202
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