James Donaldson

Quick update following the last review on March 29, 2026: Today marks day 124 that my Gladiator has been at the dealership in total. This is now the third occurrence, and we are approaching 2.5 months 2026: Today marks day 124 that my Gladiator has been at the dealership in total. This is now the third occurrence, and we are approaching 2.5 months with still no resolution to the issue. I am incredibly grateful that I was provided with a loaner vehicle this time, especially given that during the first visit I had to pay out of pocket for a rental for six weeks the first time my Gladiator was in. That said, on 03/03 I contacted my service advisor to report that the loaner was having difficulty starting and appeared to have a battery issue. I brought the vehicle in on 03/31 for inspection and battery replacement, at which time I was informed that a manager wanted to speak with me. I waited one hour and forty minutes while the battery was replaced, yet no one came to speak with me. As I was leaving, I was told that a manager would call me the following day, which unfortunately never happened. At this point, the experience has been consistently characterized by “over-promising and under-delivering” by Larry Miller Jeep. More

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I am writing this review as an incredibly frustrated customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same i customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same issue, sitting there for a total of 4 ½ months, and there is still no solution. Every time I speak with them, I am told a completely different story. When this problem first started, my Jeep only had 31,121 miles on it. Because I purchased the vehicle used and did not know the original sale date, the dealership informed me the time limit on the warranty had expired. I accepted this and paid over $1,000 out of pocket for the initial visit. Unfortunately, the issue was never resolved, forcing me to bring it back two more times. To make matters worse, they are now asking me to pay even more money on this third visit to fix the problem they failed to resolve in the first place. I am beyond disappointed in both the customer service and this dealership's lack of knowledge regarding their own products. If it is at all feasible for you, I highly recommend looking elsewhere to service your Chrysler/Jeep vehicle. More

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They can not fix the uconnect box after several attempts with no resolution. Very disappointing. with no resolution. Very disappointing. More

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They provide great customer service and take the time to make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. More

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I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my ex review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation. More

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