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James Donovan
James Donovan at Mariano Rivera Honda

James Donovan

Service Advisor

Mariano Rivera Honda

1435 NY-112
Port Jefferson Station, NY 11776

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of James Donovan

March 10, 2026

Dealership Rating
Employee Rating

Extremely friendly and polite staff. Very willing to help. I appreciate good customer service Thank you. More

by susanpietri
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cavene Bonnick, Stephanie Digrigoli, Johnny Lee, John Serafin, Stan Lizak , John Serafin

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Mar 10, 2026

Mariano Rivera Honda responded

It’s wonderful to know our team provided the polite, helpful service you appreciated when purchasing your used Honda CR-V. Thank you for sharing this feedback and for choosing Honda.

March 09, 2026

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Employee Rating

All staff are very nice and accommodating. I usually get a shuttle or rent a vehicle and this time I waited in the comfy lounge and appreciated the tv,free bagels and coffee. I love everything More

by dianabeach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Malena, Stephanie Digrigoli

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Mar 09, 2026

Mariano Rivera Honda responded

It’s wonderful to hear our accommodating team and the lounge’s TV, bagels, and coffee made your visit comfortable. We’re happy the shuttle and rental options worked well for you and that you enjoyed the complimentary car wash. James will be thrilled to see your kind recognition.

March 06, 2026

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Employee Rating

I had a positive experience at the service center. All of my questions and concerns were answered and the service was prompt and courteous. More

by jenmchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Digrigoli, Adriana Mejia, Stan Lizak, Christian Krumbiegel, Kim Milano

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Mar 06, 2026

Mariano Rivera Honda responded

It’s wonderful to hear that our service center delivered prompt and courteous care for your Honda Ridgeline. We’re pleased that every question and concern was fully addressed and appreciate you taking the time to share your experience.

March 06, 2026

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Employee Rating

Fast service, fixed my issue with no problemns. Very nice people, geat customer service dept. More

by JIMCATA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Mariano Rivera Honda responded

It’s wonderful to know that James and our service team resolved your Honda Insight issue so efficiently. We’re glad you found everyone friendly and our customer service department welcoming. Please let us know if there’s anything else we can help you with.

March 06, 2026

Dealership Rating
Employee Rating

Very Professional honest reliable very informative convienent hours very good communication one of the only dealerships that has a good inventory of loaner cars or drop off and pick up options More

by tommytunes516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stan Lizak, Christian Krumbiegel

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Mar 06, 2026

Mariano Rivera Honda responded

Thanks for recognizing our team’s professionalism, reliability, and clear communication. We’re glad our extended hours along with loaner vehicles or drop-off and pick-up services made your visit more convenient.

March 04, 2026

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Employee Rating

Excellent customer service, absorbing the cost of my state inspection was a Nice surprise.also car wash service is a plus. More

by joedipalma1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2026

Mariano Rivera Honda responded

It’s great to hear that covering your state inspection fee was a pleasant surprise. We’re also pleased the car wash added value to your Honda Passport service. Please feel free to reach out to James if there’s anything else we can help with.

March 02, 2026

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Employee Rating

Best in service Best in sales Management Place you want to be if you are in the Market very Straight Farward service More

by chsajidjavaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cavene Bonnick, Nicholas Malena, Stephanie Digrigoli, Lucia Perez, Adriana Mejia, Stan Lizak, Christian Krumbiegel, Kim Milano , Jhony Lee and Ray Brown GM more than 5stars

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Mar 02, 2026

Mariano Rivera Honda responded

We appreciate your five-star feedback and for trusting us with your Honda Pilot. It’s great to hear our sales, service, and management teams delivered a straightforward, positive experience. Cavene and the entire team look forward to assisting you again soon.

February 23, 2026

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Employee Rating

Took care of my issue despite the fact that I was unknown to this dealership More

by GREEKSMOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Mariano Rivera Honda responded

Thank you for choosing Mariano Rivera Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 20, 2026

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Employee Rating

2 1/2 hours waited for an inspection Unacceptable many people came after me left way before me More

by shr103
Service Time
Recommend Dealer
No
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Feb 23, 2026

Mariano Rivera Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Feb 23, 2026

Mariano Rivera Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 16, 2026

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Employee Rating

Service is very good, professional and pleasant. The waiting room is nice. Overall experience is excellent. More

by tao.sha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Mariano Rivera Honda responded

We appreciate your feedback on the service for your Honda HR-V. It’s great to hear our team delivered a professional, pleasant experience and that the waiting room was comfortable. Thank you for the excellent review and we look forward to helping with your next visit.

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