James Freel
James Freel at Crest Cadillac

James Freel | Page 12

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

Contact Me
4.7
502 Reviews
4.7

502 Reviews

Write a Review

502 Reviews of James Freel

October 15, 2025

Dealership Rating
Employee Rating

Shawn is nothing short of amazing- as always above and beyond!! He even came to my house and rescued me More

by NADIA.FAKIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team member went above and beyond to help you, even providing assistance at your home when you needed it most. This level of dedicated service truly reflects our commitment to taking exceptional care of our valued customers. Your kind words about receiving amazing service mean so much to us, and we appreciate you recognizing the extra effort made on your behalf. We look forward to continuing to serve you with the same outstanding level of care in the future.

October 15, 2025

Dealership Rating
Employee Rating

Excellent Service Provided, Very Nice Polite Advisor, Assistant Was Very Fast Efficient And Very Helpful, Satisfactory as a Customer I am Well Taking Care On My Service Vehicle Needs. Good To Know My Veh More

by Lillian Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Thank you! Arman naemi

Oct 20, 2025

Crest Cadillac responded

We are thrilled to hear about your outstanding experience with our service team. Your satisfaction with the efficient and helpful assistance you received truly means a lot to us. We understand how important it is to have your vehicle needs handled with care and expertise, and we're delighted that you felt well taken care of throughout your visit. The excellent communication and smooth scheduling process you experienced reflects our commitment to making service appointments as convenient as possible for our customers. We greatly appreciate you taking the time to share your positive experience, and we look forward to continuing to provide you with the same level of professional service.

October 14, 2025

Dealership Rating
Employee Rating

Took a long time but thay fixed it and keep me informed of what was going on. More

by RCAMERON223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Crest Cadillac responded

We sincerely value your patience and understanding throughout the service process. It's wonderful to hear that we were able to resolve the issue for you and that our team kept you well-informed during the repair. We understand that lengthy service times can be frustrating, and we appreciate your trust in allowing us to complete the work properly. Your feedback helps us continue to improve our communication and service quality. Thank you for choosing us for your automotive needs.

October 14, 2025

Dealership Rating
Employee Rating

The folks at Crest Cadillac are always friendly and helpful. They make you feel like family. Arman my service manager is the very best! The Entire team is always friendly and helpful. And the alto serv More

by Larry Morth Dallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Crest Cadillac responded

We are ecstatic to hear about your wonderful experience with our team. Your feedback about feeling like family truly warms our hearts, as creating that welcoming atmosphere is something we strive for every day. We are thrilled that our service team has consistently provided you with friendly and helpful assistance. It means the world to us when customers recognize the dedication our entire team puts into delivering exceptional service. Thank you for taking the time to share your positive experience - customers like you make what we do so rewarding.

October 13, 2025

Dealership Rating
Employee Rating

I purchased my SRX new in 2010. I have never taken her anywhere else for service. They still treat me the same as if I had a brand new Cadillac. I trust my service advisor to p More

by PHYLLISLIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zeigelder, Shawn

Oct 17, 2025

Crest Cadillac responded

We deeply cherish your loyalty over all these years since purchasing your SRX in 2010. Your commitment to bringing your vehicle to us for all service needs means everything to our team. We understand how important it is to maintain that same level of exceptional care and attention, regardless of your vehicle's age. The trust you place in your service advisor reflects the lasting relationships we strive to build with every customer. Your continued confidence in our service department demonstrates the quality and consistency we work hard to deliver every day.

October 13, 2025

Dealership Rating
Employee Rating

Chris is always great. Very timely and keeps me updated throughout the process. Thank you More

by Caro75zw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Crest Cadillac responded

We are grateful for your wonderful feedback about your experience with us. It's fantastic to hear that you consistently receive excellent service and that our team member maintains clear communication while keeping you informed at every step. Your recognition of the timely service and ongoing updates throughout the process means so much to us. We truly appreciate customers like you who take the time to share their positive experiences.

October 10, 2025

Dealership Rating
Employee Rating

The service is always excellent my service advisor was very knowledgeable and helpful during my vehicle maintenance More

by ajbrosin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Crest Cadillac responded

Your positive feedback means so much to us at Crest Cadillac. We are thrilled to hear that you consistently receive outstanding service and that your service advisor provided the knowledge and assistance you needed during your vehicle maintenance. It is wonderful to know that our team continues to meet your expectations and deliver the quality care your vehicle deserves. We truly appreciate your trust in our service department and look forward to continuing to provide you with the same level of excellence in the future.

October 10, 2025

Dealership Rating
Employee Rating

Always the best service each time I bring my car in. Always completed by the time I was promised all around perfect service. More

by S.BARRON1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Crest Cadillac responded

We are delighted to hear about your consistently positive experiences with our service team. Your feedback about receiving reliable completion times and perfect service each visit means so much to us. It's wonderful to know that we continue to meet your expectations every time you trust us with your vehicle. We truly appreciate your loyalty and look forward to providing you with the same excellent service for many visits to come.

October 08, 2025

Dealership Rating
Employee Rating

Arman always takes great care of all my needs hands down. Great service and dealership. With my busy lifestyle they make it a breeze! More

by BHOWARD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenny Joseph , Arman in service!

Oct 13, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team consistently meets all your service needs and provides exceptional care. It's fantastic to know that we make vehicle maintenance convenient and hassle-free for your busy schedule. Your feedback about receiving outstanding service and having such a positive experience with our dealership means everything to us. We truly appreciate customers like you who take the time to recognize our commitment to excellence.

October 08, 2025

Dealership Rating
Employee Rating

Crest is my go to…. Logan McPherson always does a great job for me. Mike Rosen has done me a great job as well. More

by Doug Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Crest Cadillac responded

We are delighted to hear that Crest Cadillac has become your preferred destination for automotive needs. It brings us great satisfaction to know that our team members have consistently provided you with excellent service. Your loyalty means everything to us, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with the same level of dedication and quality that you have come to expect from us.

...
12
...

Dealership Inventory (527 Vehicles)

new 2027 Cadillac LYRIQ car, priced at $63,393
2027 Cadillac LYRIQ
new
Radiant Red Tintcoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac CT5 car, priced at $57,238
2026 Cadillac CT5
new
Vibrant White Tricoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac Escalade car, priced at $130,709
2026 Cadillac Escalade
new
Vibrant White Tricoat exterior
Automatic
Four-wheel Drive
new 2026 Cadillac CT5 car, priced at $63,113
2026 Cadillac CT5
new
Black Raven exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac XT5 car, priced at $65,219
2026 Cadillac XT5
new
Stellar Black Metallic exterior
Automatic
All-wheel Drive
used 2021 Cadillac XT6 car, priced at $27,292
2021 Cadillac XT6
used
Garnet Metallic exterior
Automatic
Front-wheel Drive