James Freel
James Freel at Crest Cadillac

James Freel | Page 12

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

October 14, 2025

Dealership Rating
Employee Rating

The folks at Crest Cadillac are always friendly and helpful. They make you feel like family. Arman my service manager is the very best! The Entire team is always friendly and helpful. And the alto serv More

by Larry Morth Dallas
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Crest Cadillac responded

We are ecstatic to hear about your wonderful experience with our team. Your feedback about feeling like family truly warms our hearts, as creating that welcoming atmosphere is something we strive for every day. We are thrilled that our service team has consistently provided you with friendly and helpful assistance. It means the world to us when customers recognize the dedication our entire team puts into delivering exceptional service. Thank you for taking the time to share your positive experience - customers like you make what we do so rewarding.

October 13, 2025

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Employee Rating

I purchased my SRX new in 2010. I have never taken her anywhere else for service. They still treat me the same as if I had a brand new Cadillac. I trust my service advisor to p More

by PHYLLISLIND
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paul Zeigelder, Shawn

Oct 17, 2025

Crest Cadillac responded

We deeply cherish your loyalty over all these years since purchasing your SRX in 2010. Your commitment to bringing your vehicle to us for all service needs means everything to our team. We understand how important it is to maintain that same level of exceptional care and attention, regardless of your vehicle's age. The trust you place in your service advisor reflects the lasting relationships we strive to build with every customer. Your continued confidence in our service department demonstrates the quality and consistency we work hard to deliver every day.

October 13, 2025

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Employee Rating

Chris is always great. Very timely and keeps me updated throughout the process. Thank you More

by Caro75zw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Crest Cadillac responded

We are grateful for your wonderful feedback about your experience with us. It's fantastic to hear that you consistently receive excellent service and that our team member maintains clear communication while keeping you informed at every step. Your recognition of the timely service and ongoing updates throughout the process means so much to us. We truly appreciate customers like you who take the time to share their positive experiences.

October 10, 2025

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The service is always excellent my service advisor was very knowledgeable and helpful during my vehicle maintenance More

by ajbrosin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Crest Cadillac responded

Your positive feedback means so much to us at Crest Cadillac. We are thrilled to hear that you consistently receive outstanding service and that your service advisor provided the knowledge and assistance you needed during your vehicle maintenance. It is wonderful to know that our team continues to meet your expectations and deliver the quality care your vehicle deserves. We truly appreciate your trust in our service department and look forward to continuing to provide you with the same level of excellence in the future.

October 10, 2025

Dealership Rating
Employee Rating

Always the best service each time I bring my car in. Always completed by the time I was promised all around perfect service. More

by S.BARRON1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Crest Cadillac responded

We are delighted to hear about your consistently positive experiences with our service team. Your feedback about receiving reliable completion times and perfect service each visit means so much to us. It's wonderful to know that we continue to meet your expectations every time you trust us with your vehicle. We truly appreciate your loyalty and look forward to providing you with the same excellent service for many visits to come.

October 08, 2025

Dealership Rating
Employee Rating

Arman always takes great care of all my needs hands down. Great service and dealership. With my busy lifestyle they make it a breeze! More

by BHOWARD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenny Joseph , Arman in service!

Oct 13, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team consistently meets all your service needs and provides exceptional care. It's fantastic to know that we make vehicle maintenance convenient and hassle-free for your busy schedule. Your feedback about receiving outstanding service and having such a positive experience with our dealership means everything to us. We truly appreciate customers like you who take the time to recognize our commitment to excellence.

October 08, 2025

Dealership Rating
Employee Rating

Crest is my go to…. Logan McPherson always does a great job for me. Mike Rosen has done me a great job as well. More

by Doug Morris
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Crest Cadillac responded

We are delighted to hear that Crest Cadillac has become your preferred destination for automotive needs. It brings us great satisfaction to know that our team members have consistently provided you with excellent service. Your loyalty means everything to us, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with the same level of dedication and quality that you have come to expect from us.

October 08, 2025

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Employee Rating

Our first experience worked out well as we got a ride home quickly so that was impressive More

by bsieling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Crest Cadillac responded

Thanks for sharing your first experience with us! We're pleased to hear that your visit worked out well and that we were able to get you home quickly. Your positive feedback about our service means a lot to us. We appreciate you taking the time to let others know about your experience, and we look forward to continuing to provide you with excellent service in the future.

October 07, 2025

Dealership Rating
Employee Rating

All staff members at Crest are business like, knowledgeable and proficient. Service needs performed completely & timely. More

by TLWBKW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 10, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our team. Your recognition of our staff's professional approach and expertise means a great deal to us at Crest Cadillac. We take pride in ensuring that every service is handled with thoroughness and completed in a prompt manner. Thank you for acknowledging the knowledge and skill our team brings to every interaction. We truly value customers like you who appreciate our commitment to delivering quality service efficiently.

October 06, 2025

Dealership Rating
Employee Rating

Good service and Greg Vetrano service advisor always very helpful and very knowledgeable and courteous More

by Manny1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 09, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that you found our service to be good and that our team consistently provided helpful support. We take great pride in having knowledgeable and courteous staff members who can assist our customers effectively. Your feedback about the excellent service you received means a lot to us at Crest Cadillac. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and expertise.

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