James Freel
James Freel at Crest Cadillac

James Freel | Page 13

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

October 08, 2025

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Employee Rating

Our first experience worked out well as we got a ride home quickly so that was impressive More

by bsieling
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 13, 2025

Crest Cadillac responded

Thanks for sharing your first experience with us! We're pleased to hear that your visit worked out well and that we were able to get you home quickly. Your positive feedback about our service means a lot to us. We appreciate you taking the time to let others know about your experience, and we look forward to continuing to provide you with excellent service in the future.

October 07, 2025

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Employee Rating

All staff members at Crest are business like, knowledgeable and proficient. Service needs performed completely & timely. More

by TLWBKW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 10, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our team. Your recognition of our staff's professional approach and expertise means a great deal to us at Crest Cadillac. We take pride in ensuring that every service is handled with thoroughness and completed in a prompt manner. Thank you for acknowledging the knowledge and skill our team brings to every interaction. We truly value customers like you who appreciate our commitment to delivering quality service efficiently.

October 06, 2025

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Good service and Greg Vetrano service advisor always very helpful and very knowledgeable and courteous More

by Manny1939
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 09, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that you found our service to be good and that our team consistently provided helpful support. We take great pride in having knowledgeable and courteous staff members who can assist our customers effectively. Your feedback about the excellent service you received means a lot to us at Crest Cadillac. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and expertise.

October 05, 2025

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Employee Rating

My go to place for my Cadillac service. CSR representative Greg Vetrano always going above and beyond to help and take care of our vehicle needs More

by CERVANTESBETO
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Recommend Dealer
Yes
Oct 09, 2025

Crest Cadillac responded

We are absolutely thrilled to hear that we have become your trusted destination for Cadillac service needs. It means so much to us when customers choose to return for their vehicle care. We are delighted that Greg Vetrano consistently provides exceptional service and demonstrates such dedication to ensuring your automotive needs are met with excellence. Your recognition of his commitment to going the extra mile truly highlights what we strive for in every customer interaction. Thank you for being a valued customer and for sharing your positive experience with us.

October 03, 2025

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Employee Rating

Bryan is always excellent. Very professional an friendly. Clean facility and on time. Check out went smooth More

by LEONDONLEY
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Recommend Dealer
Yes
Oct 06, 2025

Crest Cadillac responded

We are elated to hear about your wonderful experience with our team! It's fantastic to know that you found our service professional and friendly, and that everything from our clean facility to your smooth checkout process met your expectations. We truly appreciate customers like you who take the time to share their positive experiences. Your feedback means the world to us and helps us continue delivering the excellent service that sets Crest Cadillac apart.

October 03, 2025

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Employee Rating

My advisor Irman or great with me. He keep me on the loop about my Vehicle when it's there. The company are helpful and respectful toward their customer. Great Job Irman and the staff More

by TOWNSENDSHANTAIN
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our service team. It sounds like your advisor provided you with excellent communication throughout your vehicle's service, keeping you well-informed every step of the way. We truly value customers like you who recognize the dedication our team puts into delivering helpful and respectful service. Your kind words about the entire service department staff mean so much to us. Thank you for choosing Crest Cadillac and for taking the time to share your positive feedback.

October 02, 2025

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Employee Rating

Always and amazing experience and welcoming, my advisor always takes care of things promptly and makes sure to update me with anything at all. More

by LAURAMARIANAAAA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Arman Naemi

Oct 03, 2025

Crest Cadillac responded

We genuinely appreciate your loyalty and are delighted to hear about your consistently positive experiences with us. It's wonderful to know that your advisor provides prompt service and keeps you well-informed throughout every step of the process. Your kind words about feeling welcomed mean so much to our team. We're committed to maintaining this level of excellent service and look forward to continuing to exceed your expectations in the future.

October 02, 2025

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Employee Rating

They did a great job with my maintenance needed. They were easy to work with. More

by GYACKERS1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Crest Cadillac responded

We are overjoyed to hear about your positive experience with your maintenance service. It means a great deal to know that our team provided excellent work and made the process smooth for you. Your satisfaction with the quality of service and our collaborative approach is exactly what we strive for at Crest Cadillac. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you with the same level of care and professionalism.

October 02, 2025

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Employee Rating

Service employees are excellent. Everyone is very professional and pleasant. The only reason I won’t give 5 stars is there are no vending machines in the entire building. The cafe More

by DDTENNANT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Crest Cadillac responded

Thank you for sharing your positive feedback about our service team. We are pleased to hear that you found our employees professional and pleasant, as providing excellent customer service is something we take great pride in. We understand your concern about the limited refreshment options during your visit, especially when service appointments can take several hours. Your feedback about the closed cafe and absence of vending machines is valuable to us, and we recognize how inconvenient it must have been to arrange for food delivery during your wait. We appreciate you taking the time to share both the positive aspects of your experience and areas where we can improve to better serve our customers.

October 02, 2025

Dealership Rating
Employee Rating

I had an excellent experience at Cadillac with Greg as my service advisor. He was professional, attentive, and ensured my vehicle was serviced promptly. The process was smooth, and the staff was courteous. T More

by CYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 03, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our service team. It sounds like Greg provided you with the professional and attentive care that every customer deserves. We're delighted that your vehicle was serviced promptly and that you found the entire process to be smooth. Your kind words about our courteous staff truly make our day. Thank you for choosing Crest Cadillac and for taking the time to share your positive feedback with us.

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