James Freel
James Freel at Crest Cadillac

James Freel | Page 14

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

October 01, 2025

Dealership Rating
Employee Rating

Great people. . very professional.. great service. A lot of good perks. I would for sure buy from them again. More

by DONNIESAULTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Jason Euler

Oct 02, 2025

Crest Cadillac responded

We are glad to hear about your positive experience with our team. It means so much to know that you found our staff to be wonderful people who provided excellent professional service. We're delighted that you appreciated the valuable benefits we offer and that you're confident in choosing us for future purchases. Your satisfaction is what drives us to maintain our high standards, and we look forward to serving you again in the future.

October 01, 2025

Dealership Rating
Employee Rating

The staff here is second to none! My service advisor, Bryan Oldham, was extremely friendly and kept me updated throughout the whole process. More

by SUBHAKAR.KALISHETTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Oct 01, 2025

Crest Cadillac responded

Thank you immensely for taking the time to share your wonderful experience with us. We are thrilled to hear that our team made such a positive impression on you. Your kind words about our staff being exceptional truly mean the world to us. It sounds like Bryan provided you with the friendly service and clear communication throughout your visit that we strive to deliver to every customer. We genuinely appreciate customers like you who recognize the dedication our team puts into creating outstanding experiences. Your feedback motivates us to continue providing the high-quality service that sets us apart.

October 01, 2025

Dealership Rating
Employee Rating

Bryan was excellent. Got my vehicle s oil changed and rotating tires done. They did a great job. More

by BARBARA.PICKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan

Oct 01, 2025

Crest Cadillac responded

We greatly appreciate your positive feedback about your recent service experience. It's wonderful to hear that our team provided excellent care during your oil change and tire rotation. We're pleased that the quality of work met your expectations and that you had such a great experience. Your satisfaction with our automotive services means everything to us, and we look forward to continuing to serve you in the future.

October 01, 2025

Dealership Rating
Employee Rating

Very pleasant and convenient. Always does a great job. Altos ride service is always available More

by JWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 02, 2025

Crest Cadillac responded

Thank you for your review! We deeply appreciate your kind words about finding our service pleasant and convenient. It means so much to know that we consistently deliver great results for you. We are especially pleased to hear that our ride service has been reliable and available whenever you need it. Your satisfaction and positive experience truly make our day, and we look forward to continuing to provide you with excellent service.

September 30, 2025

Dealership Rating
Employee Rating

My service associate, Greg Vetrano, is always a pleasure to work with. He has great customer service. More

by Stokesshandrika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 01, 2025

Crest Cadillac responded

We are pleased to hear about your wonderful experience with our service team. It's great to know that you consistently receive excellent customer service and enjoy working with your service associate. Your kind words about the pleasant interactions and great service you've received mean so much to our team. We truly value your continued trust in us and appreciate you taking the time to share your positive feedback.

September 29, 2025

Dealership Rating
Employee Rating

Great service and very attentive. Loved the follow-up and service. Ty King was very nice More

by CHACY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

Sep 29, 2025

Crest Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2025

Dealership Rating
Employee Rating

Great Service. Bryan Oldham always takes great care. On time, good communication. On service needs and updates. More

by trogers21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Sep 28, 2025

Crest Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Crest Cadillac.

September 28, 2025

Dealership Rating
Employee Rating

When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one More

by karimhemani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2025

Crest Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Karim, feel free to contact us at your convenience.

September 25, 2025

Dealership Rating
Employee Rating

Excellent customer service Lincoln did a great job I appreciate his help. Thanks for a professional job. More

by BILL@TFHLIMITED.COM
Recommend Dealer
Yes
Sep 25, 2025

Crest Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 25, 2025

Dealership Rating
Employee Rating

Customer service was absolutely amazing helped me out getting everything done for me and made it fast simple and easy More

by PICARDINIC058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Crest Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Crest Cadillac!

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