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James Freel
James Freel at Crest Cadillac

James Freel | Page 14

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

October 01, 2025

Dealership Rating
Employee Rating

Very pleasant and convenient. Always does a great job. Altos ride service is always available More

by JWA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

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Oct 02, 2025

Crest Cadillac responded

Thank you for your review! We deeply appreciate your kind words about finding our service pleasant and convenient. It means so much to know that we consistently deliver great results for you. We are especially pleased to hear that our ride service has been reliable and available whenever you need it. Your satisfaction and positive experience truly make our day, and we look forward to continuing to provide you with excellent service.

September 30, 2025

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Employee Rating

My service associate, Greg Vetrano, is always a pleasure to work with. He has great customer service. More

by Stokesshandrika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

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Oct 01, 2025

Crest Cadillac responded

We are pleased to hear about your wonderful experience with our service team. It's great to know that you consistently receive excellent customer service and enjoy working with your service associate. Your kind words about the pleasant interactions and great service you've received mean so much to our team. We truly value your continued trust in us and appreciate you taking the time to share your positive feedback.

September 29, 2025

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Employee Rating

Great service and very attentive. Loved the follow-up and service. Ty King was very nice More

by CHACY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

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Sep 29, 2025

Crest Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2025

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Employee Rating

Great Service. Bryan Oldham always takes great care. On time, good communication. On service needs and updates. More

by trogers21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

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Sep 28, 2025

Crest Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Crest Cadillac.

September 28, 2025

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Employee Rating

When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one More

by karimhemani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 28, 2025

Crest Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Karim, feel free to contact us at your convenience.

September 25, 2025

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Employee Rating

Excellent customer service Lincoln did a great job I appreciate his help. Thanks for a professional job. More

by BILL@TFHLIMITED.COM
Recommend Dealer
Yes
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Sep 25, 2025

Crest Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 25, 2025

Dealership Rating
Employee Rating

Customer service was absolutely amazing helped me out getting everything done for me and made it fast simple and easy More

by PICARDINIC058
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Crest Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Crest Cadillac!

September 25, 2025

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Awesome service in every aspect! They got my car in and out in remarkable timeframe. More

by CHRISS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Crest Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 25, 2025

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Employee Rating

Great job with my car. You did a fantastic job and I appreciate it thanks More

by dove.brendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2025

Crest Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Crest Cadillac!

September 25, 2025

Dealership Rating
Employee Rating

Monica is the best she is very detail oriented and I am always happy after servicing my car More

by PEYTON.LUSTIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead , Myles Bates, Schuyler Crouch, Omar Elwir

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Sep 25, 2025

Crest Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Crest Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

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