James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
388 Reviews
4.7

388 Reviews

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388 Reviews of James Freel

October 10, 2025

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Always the best service each time I bring my car in. Always completed by the time I was promised all around perfect service. More

by S.BARRON1963
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Recommend Dealer
Yes

October 10, 2025

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The service is always excellent my service advisor was very knowledgeable and helpful during my vehicle maintenance More

by ajbrosin
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Recommend Dealer
Yes

October 08, 2025

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Arman always takes great care of all my needs hands down. Great service and dealership. With my busy lifestyle they make it a breeze! More

by BHOWARD77
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Recommend Dealer
Yes

Other Employees Tagged: Jenny Joseph , Arman in service!

October 08, 2025

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Crest is my go to…. Logan McPherson always does a great job for me. Mike Rosen has done me a great job as well. More

by Doug Morris
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Recommend Dealer
Yes

October 08, 2025

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Our first experience worked out well as we got a ride home quickly so that was impressive More

by bsieling
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Recommend Dealer
Yes

October 07, 2025

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All staff members at Crest are business like, knowledgeable and proficient. Service needs performed completely & timely. More

by TLWBKW9
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Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 10, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our team. Your recognition of our staff's professional approach and expertise means a great deal to us at Crest Cadillac. We take pride in ensuring that every service is handled with thoroughness and completed in a prompt manner. Thank you for acknowledging the knowledge and skill our team brings to every interaction. We truly value customers like you who appreciate our commitment to delivering quality service efficiently.

October 06, 2025

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Good service and Greg Vetrano service advisor always very helpful and very knowledgeable and courteous More

by Manny1939
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Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Oct 09, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that you found our service to be good and that our team consistently provided helpful support. We take great pride in having knowledgeable and courteous staff members who can assist our customers effectively. Your feedback about the excellent service you received means a lot to us at Crest Cadillac. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and expertise.

October 05, 2025

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My go to place for my Cadillac service. CSR representative Greg Vetrano always going above and beyond to help and take care of our vehicle needs More

by CERVANTESBETO
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Recommend Dealer
Yes
Oct 09, 2025

Crest Cadillac responded

We are absolutely thrilled to hear that we have become your trusted destination for Cadillac service needs. It means so much to us when customers choose to return for their vehicle care. We are delighted that Greg Vetrano consistently provides exceptional service and demonstrates such dedication to ensuring your automotive needs are met with excellence. Your recognition of his commitment to going the extra mile truly highlights what we strive for in every customer interaction. Thank you for being a valued customer and for sharing your positive experience with us.

October 03, 2025

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Bryan is always excellent. Very professional an friendly. Clean facility and on time. Check out went smooth More

by LEONDONLEY
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Recommend Dealer
Yes
Oct 06, 2025

Crest Cadillac responded

We are elated to hear about your wonderful experience with our team! It's fantastic to know that you found our service professional and friendly, and that everything from our clean facility to your smooth checkout process met your expectations. We truly appreciate customers like you who take the time to share their positive experiences. Your feedback means the world to us and helps us continue delivering the excellent service that sets Crest Cadillac apart.

October 03, 2025

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My advisor Irman or great with me. He keep me on the loop about my Vehicle when it's there. The company are helpful and respectful toward their customer. Great Job Irman and the staff More

by TOWNSENDSHANTAIN
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Recommend Dealer
Yes
Oct 07, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our service team. It sounds like your advisor provided you with excellent communication throughout your vehicle's service, keeping you well-informed every step of the way. We truly value customers like you who recognize the dedication our team puts into delivering helpful and respectful service. Your kind words about the entire service department staff mean so much to us. Thank you for choosing Crest Cadillac and for taking the time to share your positive feedback.

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