James Freel
James Freel at Crest Cadillac

James Freel | Page 39

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

February 07, 2025

Dealership Rating
Employee Rating

My interaction and service that I receive from Bryan Oldham is always great and gives me the attention I need for my car to be serviced. Always does a good job! More

by Lyn Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Feb 10, 2025

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Bryan Oldham consistently provides great service and gives you the attention you need for your car. We truly appreciate your continued trust in us and look forward to serving you again in the future!

February 03, 2025

Dealership Rating
Employee Rating

Shawn Barron is wonderful always helpful always has good advice. Job well done by the mechanic's also . Thank you all . More

by BOOTSTOPRANCHDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Shawn Barron has been consistently helpful and provided great advice. We’ll be sure to pass along your appreciation to the mechanics as well. We're thrilled that you're satisfied with the service, and we truly appreciate your support. We look forward to serving you again!

February 03, 2025

Dealership Rating
Employee Rating

Shawn was great to work with. I got my car back and it runs great More

by jkroeker50
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Shawn provided you with great service and that your car is running perfectly. We always aim to ensure our customers leave satisfied, and it's wonderful to know we met your expectations. We appreciate your trust and look forward to assisting you again in the future!

February 03, 2025

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Excellent service, exceptional quality , great customer communication! Blessings upon Blessings to you! God Bless You! More

by juliannedavis
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 05, 2025

Crest Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our service, quality, and communication. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!

February 01, 2025

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It was great problem with my car was resolved in a timely manner. Thank you. More

by amyescamilla1201
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bret Bonin , Chris

Feb 03, 2025

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that your car issue was resolved quickly and to your satisfaction. If you need anything else, feel free to reach out!

February 01, 2025

Dealership Rating
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Working with Crest Cadillac in Frisco is just so easy! From scheduling to communications, I always feel confident that my car is being taken care of!! More

by DaL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juda Shamay

Feb 03, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We’re thrilled to hear that you’ve had such an easy and confident experience. We take pride in providing seamless service and ensuring your car is well taken care of. We look forward to continuing to serve you in the future!

January 31, 2025

Dealership Rating
Employee Rating

Service was great. Ty king took very great care of me on my first service. Thank you. More

by bblackwell71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that your first service experience was great and that Ty King took excellent care of you. We truly appreciate your business, and if you need anything else, don’t hesitate to reach out!

January 31, 2025

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Employee Rating

When I got there, there was an issue with my reservation, however, I was treated as if everything was in working. Met with my service advisor (Logan McPherson) and he got the normal maintenance services sch More

by scotttx1953
Workmanship
Recommend Dealer
Yes
Feb 03, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that despite the initial reservation issue, Logan McPherson was able to assist you and make the process smooth. It's great that the maintenance and repair work were handled efficiently, and that the ride arrangement made your visit more convenient. We truly appreciate your feedback! Let us know if there’s anything else we can do for you in the future.

January 31, 2025

Dealership Rating
Employee Rating

Greg Vetrano was our service advisor and was slow to respond and not forthcoming. It was not the Cadillac luxury experience I would expect when there was a 3% fee to use my credit card. The aftermarket More

by CTSVOWNER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

January 31, 2025

Dealership Rating
Employee Rating

Crest Collision is amazing ! They are very friendly and care about their customers . They keep you informed every step of the process for getting your car back on the road . More

by WZTCW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lincoln , was the service employee that help me and kept me informed of my vehicle

Feb 03, 2025

Crest Cadillac responded

Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience. Keeping our customers informed and providing friendly, caring service is always our goal, and we’re happy to know we met your expectations. If you ever need anything in the future, feel free to reach out to us. We look forward to serving you again!

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