Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

Contact Me
4.7
498 Reviews
4.7

498 Reviews

Write a Review

498 Reviews of James Freel

March 15, 2026

Dealership Rating
Employee Rating

Customer service is the best in north Texas, Juda is a great person to work with when purchasing a car. Service area is excellent also. More

by JEFFPK223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Juda Shamay

Report | Print

February 26, 2026

Dealership Rating
Employee Rating

We purchased a used 2022 Escalade and after service turned out to look like new. Corey was the best sales we have ever worked with. More

by JBOWENTX1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Corey Isaac

Report | Print

December 26, 2025

Dealership Rating
Employee Rating

Someone stole my Handicap card out of my Escalade. Other than thievery it was fine More

by BEN.FRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris in service was very patient and knowledgeable. Good attitude

Report | Print
Dec 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 23, 2025

Dealership Rating
Employee Rating

I’ve always received great service at Crest Cadillac. They’ve taken great care of all of my cars. More

by rsn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Report | Print
Dec 29, 2025

Crest Cadillac responded

Thank you for your review, rsn32. We're delighted to hear about your consistently excellent service experience and appreciate your continued trust in our team at Crest Cadillac.

December 22, 2025

Dealership Rating
Employee Rating

Brian at Crest Cadillac is the best! Would not go anywhere else! My car is always serviced on time and he is trustworthy and knowledgeable. Thanks. More

by lisabshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

Report | Print
Dec 29, 2025

Crest Cadillac responded

Thank you for the amazing review! We're thrilled that Brian and Johnny consistently deliver exceptional service. Your loyalty means the world to us, and we look forward to serving you for years to come!

December 21, 2025

Dealership Rating
Employee Rating

Monica provided good customer service while the service center was very busy when I was there. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

Report | Print
Dec 29, 2025

Crest Cadillac responded

We are excited to hear about your wonderful experience with our team. It means so much to know that you received excellent service even during our busiest times. Our staff works hard to ensure every customer feels valued and well-cared for, regardless of how hectic things may get. Your recognition of the quality service you received truly brightens our day and motivates us to continue delivering the exceptional experience that we are known for. We appreciate you taking the time to share your positive experience with others.

December 18, 2025

Dealership Rating
Employee Rating

Had a very good experience,and they did very good work and fast they even clean and washed my car. More

by CALVINCLARK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch

Report | Print
Dec 22, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled you were satisfied with our quality work and quick service. We're glad you appreciated the extra care we took in cleaning and washing your vehicle. Your positive review motivates our team to continue providing exceptional service. We look forward to serving you again!

December 17, 2025

Dealership Rating
Employee Rating

My experience with Crest Cadillac, Greg Vetrano, and James Freel couldn’t have been better! They picked up my car, fixed it, and delivered back in perfect condition. More

by MIKEH100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 17, 2025

MIKEH100 responded

Excellent dealership and service department

December 17, 2025

Dealership Rating
Employee Rating

Excellent service person very courteous and helpful definitely will recommend this dealer for service and maintenance More

by ReneIsip
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 22, 2025

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our courteous service team. We appreciate your recommendation and for choosing Crest Cadillac for your automotive needs.

December 17, 2025

Dealership Rating
Employee Rating

Very courteous and prompt attention to the servuce appointment by the dealership. The appointment went as planned More

by RAJESHMUTHUKRISHNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 22, 2025

Crest Cadillac responded

Thank you for the positive feedback about our courteous service team and prompt attention during your appointment. We're pleased everything went as planned and appreciate you choosing Crest Cadillac.

1
2
...
50

Dealership Inventory (391 Vehicles)

new 2026 Cadillac OPTIQ car, priced at $51,019
2026 Cadillac OPTIQ
new
Argent Silver Metallic exterior
Automatic
Rear-wheel Drive
$51,019
View Details
new 2026 Cadillac CT5 car, priced at $50,270
2026 Cadillac CT5
new
Vibrant White Tricoat (Late Availability) exterior
Automatic
Rear-wheel Drive
$50,270
View Details
new 2026 Cadillac CT5 car, priced at $49,670
2026 Cadillac CT5
new
Argent Silver Metallic exterior
Automatic
Rear-wheel Drive
$49,670
View Details
new 2026 Cadillac Escalade car, priced at $127,835
2026 Cadillac Escalade
new
Radiant Red Tintcoat exterior
Automatic
Four-wheel Drive
$127,835
View Details
new 2026 Cadillac Escalade car, priced at $117,685
2026 Cadillac Escalade
new
Vibrant White Tricoat exterior
Automatic
Four-wheel Drive
$117,685
View Details
used 2023 Tesla Model 3 car, priced at $24,900
2023 Tesla Model 3
used
Solid Black exterior
Automatic
Rear-wheel Drive
$24,900
View Details
View All Inventory