James Freel | Page 21

Crest Cadillac is a great dealership in north texas area for any awesome, wonderful cars, great servicemen like Arman. for any awesome, wonderful cars, great servicemen like Arman. More

by Arumugam Verified Customer Verified Customer

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Both service managers I have dealt with in March and now in July have stated one thing and Never followed through on what they state and never follow up on status of my vehicle or order. Communication is no in July have stated one thing and Never followed through on what they state and never follow up on status of my vehicle or order. Communication is non-existent and the customer is left making endless calls to follow-up and obtain the status. Greg Vetrano told me on 6/30/25 that the A/C control would most likely be in on 7/2/25. I received no call on 7/2 and texted Greg to get a status on 7/3 but received no response. I then contacted Crest Cadillac on 7/8, multiple calls later, I was told Greg us on vacation and I was forwarded to Logan. Logan did Not listen to me when I tried to explain that I have not been contacted on the status of my car A/C part. Logan interrupted me by stating “we will give you a call when your car is ready”. I said “what?” My car is not at the dealership and I had to repeat myself again. He then proceeds to interrupt me Again by saying “your part is on backorder” with no apology or explanation for Not listening to me, the Customer. I was advised not to report my experience in March but now I’m reporting and have escalated both incidences! I will NEVER do business with Crest Cadillac, Frisco dealership again. The disrespectfulness shown to the Customer is beyond unacceptable. I have wasted valuable hours from work and personal life to deal with endless communication problems with two service managers. Additionally, Detailed cleaning left a huge stain in my windshield visor and I had to turn around annd have them re-clean after crest Cadillac dealership had my car for 5 days (was told 48 hours when dropped off). I’ve never had an experience like this with any dealership in my life! Seriously, Logan’s incompetency and clearly non-caring attitude validated his lack of customer care highlighted his disrespectful tone on 7/8. This was the icing on the cake! I’m done and taking action accordingly! More

by janice.thomasbc Verified Customer Verified Customer

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The service team (Monica) was ready when I dropped, my loaner was ready to go when I arrived and the service updates were easy to read and respond. Thanks loaner was ready to go when I arrived and the service updates were easy to read and respond. Thanks More

by j.roach Verified Customer Verified Customer

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The service department has always been supportive and I’ve taken two of my Cadillacs to Crest. But a rent change where a service fee is added when you checkout because you use a CC is extremely disappoin I’ve taken two of my Cadillacs to Crest. But a rent change where a service fee is added when you checkout because you use a CC is extremely disappointing and frankly a surprise! Rethinking my support of Crest as a provider for my cars maintenance. More

by JOE.ROSE Verified Customer Verified Customer

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Great dealer ship. I have been a customer for over 10 years. Both Cadillac & Infinity. I have been a customer for over 10 years. Both Cadillac & Infinity. More

by JD35 Verified Customer Verified Customer

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The service has been of good. I appreciate the concern that shown to me about the service on the CT5! I appreciate the concern that shown to me about the service on the CT5! More

by RLHYTER Verified Customer Verified Customer

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I have been using Crest Cadillac since 1991 and have not experienced any issues with them. They do an exceptional job. experienced any issues with them. They do an exceptional job. More

by sergeant_75002 Verified Customer Verified Customer

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The Crest team needs to improve their communication. They wasted a lot of my time. They wasted a lot of my time. More

by JAMMHARVEY Verified Customer Verified Customer

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Arman, thanks for taking care of this, excellent from start to finish, loved the way the car is working now start to finish, loved the way the car is working now More

by MANROCHA Verified Customer Verified Customer

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The best service ever ! !thank you Brian and the crest team what a experience. !! Wow !thank you Brian and the crest team what a experience. !! Wow More

by JEFFSTEGER32 Verified Customer Verified Customer

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