James Freel
James Freel at Crest Cadillac

James Freel | Page 22

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

July 02, 2025

Dealership Rating
Employee Rating

Monica is a pleasure to work with, and the entire process was great from start to finish. More

by RICHARDSCHWARTZCPA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

The dealership was overall service was very good. I had no problems with getting everything taken care of this time. More

by BATES41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

July 01, 2025

Dealership Rating
Employee Rating

No one greets you when you arrive and no one goes over the repairs with you when you pick up your vehicle. The salesman that sold me the car was amazing service not so good. More

by max5544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. To further discuss you concern please reach out to our Service Director James Freel at jfreel@vtaig.com.

June 30, 2025

Dealership Rating
Employee Rating

Great customer service, and great customer service rep Monica. Courtesy ride is a major benefit. Very nice overall experience. More

by TGREEN972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

June 29, 2025

Dealership Rating
Employee Rating

i had a good experience having our cars serviced at Crest Cadillac. Chris kept us well informed on the progress of our vehicles. More

by GREENEYESBIGED0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris

June 29, 2025

Dealership Rating
Employee Rating

Logan had my car in and out in a day. Even put the missing T back on. More

by MERRIT.WEHRLE
Service Price Transparency
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Recommend Dealer
Yes

June 28, 2025

Dealership Rating
Employee Rating

Great service, quick turnaround. Fair prices. Always go out of their way to satisfy. A pleasure to deal with. More

by br_in_plano
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

June 28, 2025

Dealership Rating
Employee Rating

Service has always been exceptional, timely, and well managed. We don’t live in the area, but we take the time and effort to make sure we schedule and come in. It’s been well worth the effort. More

by mdweaver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

Great service and excellent customer service . Friendly customer care and good service. Thank you for your service More

by JORGEHERNANDEZ_21
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

My most recent experiences with Crest's service area were excellent - James and Chris provided professional and personal service. More

by norton wells
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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