Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Freel
James Freel at Crest Cadillac

James Freel | Page 24

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

Contact Me
4.7
499 Reviews
4.7

499 Reviews

Write a Review

499 Reviews of James Freel

June 18, 2025

Dealership Rating
Employee Rating

Excellent service. Everyone was super professional. Everyone was efficient. Was very grateful I was able to get a loaner. More

by JOHNGLASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 19, 2025

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the loaner service. Your satisfaction is our priority, and we look forward to serving you again!

June 18, 2025

Dealership Rating
Employee Rating

Shawn always take excellent care of all of my needs. His communication is excellent and prompt. I love the service department at Crest! More

by Marjorie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

Report | Print
Jun 19, 2025

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Shawn has provided you with excellent service and communication. Our service department is dedicated to ensuring a great experience for all our customers. We appreciate your support!

June 16, 2025

Dealership Rating
Employee Rating

I received great care when I had my car serviced at Crest Cadillac. Everyone was very helpful and professional. More

by Lissacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Ty King. Service coordinator. 5 STAR

Report | Print
Jun 19, 2025

Crest Cadillac responded

Thank you for your fantastic feedback. We’re thrilled to hear you had a great experience with our service team. Our goal is to provide top-notch care, and it’s wonderful to know we hit the mark for you.

June 10, 2025

Dealership Rating
Employee Rating

Always a great experience. Logan is a pleasure to work with. He is very informative and over the top helpful. I appreciate the family like feeling we receive every time we go t More

by RICHARDBROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Report | Print
Jun 13, 2025

Crest Cadillac responded

Thank you! We're thrilled to hear you consistently have a great experience with Logan. Our team strives to create a welcoming atmosphere, and it’s wonderful to know you feel that family-like vibe during your visits. We look forward to seeing you again soon!

June 10, 2025

Dealership Rating
Employee Rating

Good, next time if you want a review you will have to include a gift card. More

by danny.shaw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Crest Cadillac responded

Thanks for the great review, Danny! We appreciate your feedback and always strive to enhance the experience for our customers. We'll keep your suggestion in mind for future promotions. Looking forward to seeing you again!

June 10, 2025

Dealership Rating
Employee Rating

Great experience, good communication and quality work. Also very easy to pay bill online which is nice. More

by BRYAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and found our communication and online payment process convenient. Your satisfaction is our priority, and we look forward to serving you again!

June 10, 2025

Dealership Rating
Employee Rating

Very professional Monica took care of me. My car was done so fast. I did not have time to sit down and wait. I would recommend Monica! More

by JEREMIAH.SWEARINGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Crest Cadillac responded

Thanks for the fantastic feedback, Jeremiah! We're thrilled to hear that Monica provided you with such quick and professional service. Your recommendation means a lot to us!

June 09, 2025

Dealership Rating
Employee Rating

The work was done in a timely manner. The staff was pleasant and the waiting room was clean. More

by Brent,Gayle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2025

Crest Cadillac responded

Thank you, Brent! We’re thrilled to hear you had a great experience with our team. Timeliness and cleanliness are priorities for us, and it's fantastic to know they made a positive impact during your visit. We appreciate your feedback!

June 09, 2025

Dealership Rating
Employee Rating

It was informative and helpful. I appreciate you guys for getting everything done in one day. More

by shirley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead, Matt Riedl, John Kluber , Myles Bates, Schuyler Crouch, Monica who was amazing.

Report | Print
Jun 12, 2025

Crest Cadillac responded

Thank you for your great feedback, Shirley! We're thrilled to hear that you found our service informative and efficient. Our team works hard to ensure a smooth experience, and it's wonderful to know we met your expectations in getting everything done in one day!

June 08, 2025

Dealership Rating
Employee Rating

We called Monica she answered and said for me to come in and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica More

by BRSTONE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Tomb

Report | Print
Jun 12, 2025

Crest Cadillac responded

We're thrilled to hear about your positive experience with Monica! Our team always aims to provide clear communication and prompt solutions. Thank you for sharing your feedback and for choosing us!

1
...
23
24
25
...
50

Dealership Inventory (332 Vehicles)

used 2025 Jeep Grand Cherokee L car, priced at $54,999
2025 Jeep Grand Cherokee L
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$54,999
View Details
new 2026 Cadillac XT5 car, priced at $52,120
2026 Cadillac XT5
new
Crystal White Tricoat exterior
Automatic
Front-wheel Drive
$52,120
View Details
new 2026 Cadillac VISTIQ car, priced at $82,615
2026 Cadillac VISTIQ
new
Vibrant White Tricoat exterior
Automatic
All-wheel Drive
$82,615
View Details
used 2023 Cadillac XT4 car, priced at $28,299
2023 Cadillac XT4
used
Stellar Black Metallic exterior
Automatic
All-wheel Drive
$28,299
View Details
new 2026 Cadillac CT5 car, priced at $49,344
2026 Cadillac CT5
new
Summit White exterior
Automatic
Rear-wheel Drive
$49,344
View Details
new 2026 Cadillac Escalade car, priced at $129,535
2026 Cadillac Escalade
new
Deep Sea Metallic exterior
Automatic
Four-wheel Drive
$129,535
View Details
View All Inventory