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James Freel
James Freel at Crest Cadillac

James Freel | Page 24

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of James Freel

June 19, 2025

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Employee Rating

Everything went smoothly and I was kept informed as maintenance was completed. Wait time was as expected. More

by GREGGTOCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano and Logan

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June 18, 2025

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Excellent service. Everyone was super professional. Everyone was efficient. Was very grateful I was able to get a loaner. More

by JOHNGLASER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the loaner service. Your satisfaction is our priority, and we look forward to serving you again!

June 18, 2025

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Shawn always take excellent care of all of my needs. His communication is excellent and prompt. I love the service department at Crest! More

by Marjorie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

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Jun 19, 2025

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Shawn has provided you with excellent service and communication. Our service department is dedicated to ensuring a great experience for all our customers. We appreciate your support!

June 16, 2025

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Employee Rating

I received great care when I had my car serviced at Crest Cadillac. Everyone was very helpful and professional. More

by Lissacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Ty King. Service coordinator. 5 STAR

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Jun 19, 2025

Crest Cadillac responded

Thank you for your fantastic feedback. We’re thrilled to hear you had a great experience with our service team. Our goal is to provide top-notch care, and it’s wonderful to know we hit the mark for you.

June 10, 2025

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Employee Rating

Always a great experience. Logan is a pleasure to work with. He is very informative and over the top helpful. I appreciate the family like feeling we receive every time we go t More

by RICHARDBROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

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Jun 13, 2025

Crest Cadillac responded

Thank you! We're thrilled to hear you consistently have a great experience with Logan. Our team strives to create a welcoming atmosphere, and it’s wonderful to know you feel that family-like vibe during your visits. We look forward to seeing you again soon!

June 10, 2025

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Employee Rating

Good, next time if you want a review you will have to include a gift card. More

by danny.shaw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Crest Cadillac responded

Thanks for the great review, Danny! We appreciate your feedback and always strive to enhance the experience for our customers. We'll keep your suggestion in mind for future promotions. Looking forward to seeing you again!

June 10, 2025

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Employee Rating

Great experience, good communication and quality work. Also very easy to pay bill online which is nice. More

by BRYAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience and found our communication and online payment process convenient. Your satisfaction is our priority, and we look forward to serving you again!

June 10, 2025

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Very professional Monica took care of me. My car was done so fast. I did not have time to sit down and wait. I would recommend Monica! More

by JEREMIAH.SWEARINGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Crest Cadillac responded

Thanks for the fantastic feedback, Jeremiah! We're thrilled to hear that Monica provided you with such quick and professional service. Your recommendation means a lot to us!

June 09, 2025

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The work was done in a timely manner. The staff was pleasant and the waiting room was clean. More

by Brent,Gayle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Crest Cadillac responded

Thank you, Brent! We’re thrilled to hear you had a great experience with our team. Timeliness and cleanliness are priorities for us, and it's fantastic to know they made a positive impact during your visit. We appreciate your feedback!

June 09, 2025

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Employee Rating

It was informative and helpful. I appreciate you guys for getting everything done in one day. More

by shirley5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead, Matt Riedl, John Kluber , Myles Bates, Schuyler Crouch, Monica who was amazing.

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Jun 12, 2025

Crest Cadillac responded

Thank you for your great feedback, Shirley! We're thrilled to hear that you found our service informative and efficient. Our team works hard to ensure a smooth experience, and it's wonderful to know we met your expectations in getting everything done in one day!

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