James Freel | Page 25

We called Monica she answered and said for me to come in and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica and she explained what was the reason for the tape to be on top of my car. She explained and corrected the issue immediately, thanks Monica More

by BRSTONE22 Verified Customer Verified Customer

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I have depended for many years on Crest for keeping my Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the s Cadillac in top shape, and am pleased with their service: the courtesy of the management, the clear explanation of the work to be performed and the skill of the technicians. More

by KRKRISHNAN007 Verified Customer Verified Customer

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Wonderful service - and very attentive in giving me updates on how far along my car was into the maintenance and when it would be done.! updates on how far along my car was into the maintenance and when it would be done.! More

by CLARISSA.LUCKEY Verified Customer Verified Customer

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Monica, the service tech spoke politely and direct. She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica! She was very kind and compassion. I was comfortable with Cadillac service and they did a good job. Thank you Monica! More

by CYNT_PUMPKIN Verified Customer Verified Customer

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Poor service and not competent. Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as he said it would He demanded that I was responsible for the cost. I challenged him regarding the part he installed that didn't fix the issue. He then told me, "To fix my car, it would cost 3600.00 based on what his tech told him. His cost quickly went from 900.00 to 3600.00. I was trying to give Logan the benefit of the doubt and trust his assessment. I told him I would circle back later to get the job done; however, I was not going to pay for that 900.00 parts that his said would fix the problem, but it did not. He continued to pressure me demanding that I was responsible for the 900.00 cost. I told him I would report him to his manager if he continued to pressure me about paying for a service that did not resolve the issue. He said to me, "go right ahead in addition to telling me this conversation is not going anywhere. He disrespected me as a 62-year-old and Logan showed no respect for me as his elder nor for a long-time customer by auguring with me and telling me that I was a problem customer just because I challenged him regarding the poor service he rendered. He then abruptly told me my car would be sent to the wash and will be waiting for me to pick up. Logan gets a 1 star and I hope his manager James sees this message. I was charged 214.00 that I demand back because Logan and his team did not perform a proper diagnostic to determine what was initially going on with car. Apparently, they just slapped a part on with accessing identifying the real problem first More

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The service began terribly but ended well. All in all, I will say satisfactory. Thanks All in all, I will say satisfactory. Thanks More

by K9KAY Verified Customer Verified Customer

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Dealership is Very Comfortable and convenient, I always go to Ty he gets me in & out with no issues go to Ty he gets me in & out with no issues More

by cgreen469 Verified Customer Verified Customer

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Monica and team always do a great job. They have set a bar that makes it difficult for any other service department to achieve. They have set a bar that makes it difficult for any other service department to achieve. More

by KNIGHTSHOOTR Verified Customer Verified Customer

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Logan is great. He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you He is patient and attentive to my concerns . He is responsive when I call his cell phone. Thank you More

by HOOSIER78 Verified Customer Verified Customer

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It was a good experience at Crest Cadillac and I will go back fir service. back fir service. More

by HEIDISTEVENS2003 Verified Customer Verified Customer

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