James Freel
James Freel at Crest Cadillac

James Freel | Page 3

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

December 09, 2025

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Employee Rating

The service was efficient and I was kept informed of the progress. I also used the valet service. More

by BCARROL2
Service Price Transparency
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Recommend Dealer
Yes
Dec 15, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with us. Your feedback about our team keeping you well-informed throughout the entire process means so much to us. We understand how important clear communication is when you entrust us with your vehicle. It's wonderful to know that you found our service to be efficient and that you also took advantage of our convenient valet service. Your trust is truly appreciated, and we look forward to continuing to provide you with the excellent service you deserve.

December 09, 2025

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Quick and impressive service. Great experience. I will definitely be back for my services on my vehicle. More

by SPICE_72J
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 15, 2025

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. Your feedback about the quick and impressive service truly means a lot to us. We understand how important it is to have efficient service when caring for your vehicle, and we're pleased we could deliver that for you. We look forward to serving you again for all your future vehicle service needs.

December 09, 2025

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Employee Rating

Great experience having my car serviced at Crest. They sent a calendar invite to block date and time and completed the work when promised. More

by KYLE50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keilyn Michaelis

Dec 15, 2025

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service team. Your satisfaction with the scheduling process and our ability to complete the work as promised means everything to us. We understand how valuable your time is, and we're pleased that our calendar invitation system helped make the process convenient for you. Thank you for taking the time to share your feedback about your visit - it truly helps us continue providing excellent service to all our customers.

December 08, 2025

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Employee Rating

No car wash has been done, no one takes serious if you are 1st time customer and no response when you try to call them for appointment. I do not recommend this place. Especially if you have an accent when More

by jem
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Recommend Dealer
No
Dec 08, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 07, 2025

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Employee Rating

Best Caddy Dealership (sales and service) in DFW. Service reps kept us apprised of the progress the entire time. More

by KEVIN.CROSS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin

Dec 11, 2025

Crest Cadillac responded

Thank you for your review and for recognizing our team's dedication to excellence. It means everything to hear that you consider Crest Cadillac the top choice for both sales and service throughout the area. We take great pride in maintaining clear communication with our customers, and we're delighted that our service representatives consistently updated you on your vehicle's progress. Your trust in our team motivates us to continue delivering the exceptional experience that sets us apart in the region.

December 05, 2025

Dealership Rating
Employee Rating

Brian was very nice and the service was very efficient overall a great experience I will definitely come back More

by felemeis
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Recommend Dealer
Yes
Dec 10, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that Brian provided such pleasant and efficient service during your visit. Your feedback about having a great overall experience truly means the world to us at Crest Cadillac. We look forward to welcoming you back and continuing to provide the excellent service you deserve.

December 05, 2025

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Employee Rating

Great service and friendly personnel. Take care of items requested and give suggestions of other services recommended but not pushy. More

by MFLORES18
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Recommend Dealer
Yes
Dec 10, 2025

Crest Cadillac responded

Thank you immensely for sharing your positive experience with us. We are delighted to hear that you found our team to be welcoming and helpful throughout your visit. It means a great deal to know that we addressed everything you needed while offering thoughtful recommendations without any pressure. Your feedback reinforces our commitment to providing excellent customer service. We truly appreciate you choosing us and look forward to serving you again in the future.

December 05, 2025

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Shawn and team are always courteous and keep my vehicle in top shape! I appreciate Crest! More

by KELSTRANDER
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Recommend Dealer
Yes
Dec 10, 2025

Crest Cadillac responded

We are ecstatic to hear about your wonderful experience with our team! Your kind words about the courteous service and how well we maintain your vehicle truly mean the world to us. It brings us great joy to know that you feel valued and that we consistently meet your expectations. We're honored to have earned your appreciation and look forward to continuing to provide you with the exceptional care you deserve.

December 04, 2025

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Employee Rating

They were very professional on schedule as promised very pleased with the outcome of the service of all areas More

by BRETTGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2025

Crest Cadillac responded

We greatly appreciate your feedback about your recent experience with us. It means so much to hear that our team maintained their professionalism throughout your visit and kept everything on track with the promised timeline. We're delighted that you found the service quality met your expectations across all aspects of your experience. Your satisfaction is what drives us to continue delivering excellence, and we're thrilled that we could provide you with such a positive experience.

December 04, 2025

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Employee Rating

Great service Great products Great show room Easy to speak to and understand the process More

by shades5
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Recommend Dealer
Yes
Dec 09, 2025

Crest Cadillac responded

We greatly appreciate your positive feedback about your experience with us. Your comments about our excellent service and quality products truly mean a lot to our team. We're delighted that you found our showroom impressive and that our staff made the entire process clear and easy to navigate. At Crest Cadillac, we strive to provide outstanding experiences for every customer, and it's wonderful to know we succeeded in meeting your expectations. Thank you for choosing us and for taking the time to share your experience.

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