James Freel
James Freel at Crest Cadillac

James Freel | Page 3

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

Contact Me
4.7
503 Reviews
4.7

503 Reviews

Write a Review

503 Reviews of James Freel

December 12, 2025

Dealership Rating
Employee Rating

Repairs were completed in a timely manner and the communication between them and Toyota was good as well. More

by coreys68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Crest Cadillac responded

We are overjoyed to hear about your positive experience with our repair services. Your feedback about the timely completion of your repairs means a great deal to us. We understand how important clear communication is, and we're pleased that our coordination with Toyota met your expectations. Thank you for taking the time to share your experience - it truly helps us continue providing the quality service our customers deserve.

December 11, 2025

Dealership Rating
Employee Rating

Broke car during oil change, didn't take responsibility for the break and wanted to charge me to fix their break. Had it towed elsewhere to be fixed. More

by kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 11, 2025

Dealership Rating
Employee Rating

Monica is fantastic and thorough. Cadillac has the best service of I’ve ever experienced by far. More

by DAWSONCAROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Schuyler Crouch, Monica

Dec 17, 2025

Crest Cadillac responded

We are utterly delighted to hear about your exceptional experience with our team. Your recognition of the thorough and fantastic service you received truly means the world to us. It brings us great joy to know that our commitment to providing outstanding customer care has made such a positive impression. We take immense pride in delivering the level of service excellence that sets us apart, and your feedback reinforces our dedication to maintaining these high standards. Thank you for taking the time to share your wonderful experience.

December 11, 2025

Dealership Rating
Employee Rating

Everything was done on time and to my satisfaction. Definitely would recommend using Crest Cadillac. More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2025

Crest Cadillac responded

We are ecstatic to hear that your service experience met your expectations with timely completion and satisfactory results. Your recommendation means everything to our team. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

December 09, 2025

Dealership Rating
Employee Rating

The service was efficient and I was kept informed of the progress. I also used the valet service. More

by BCARROL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2025

Crest Cadillac responded

We are absolutely thrilled to hear about your positive experience with us. Your feedback about our team keeping you well-informed throughout the entire process means so much to us. We understand how important clear communication is when you entrust us with your vehicle. It's wonderful to know that you found our service to be efficient and that you also took advantage of our convenient valet service. Your trust is truly appreciated, and we look forward to continuing to provide you with the excellent service you deserve.

December 09, 2025

Dealership Rating
Employee Rating

Quick and impressive service. Great experience. I will definitely be back for my services on my vehicle. More

by SPICE_72J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2025

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. Your feedback about the quick and impressive service truly means a lot to us. We understand how important it is to have efficient service when caring for your vehicle, and we're pleased we could deliver that for you. We look forward to serving you again for all your future vehicle service needs.

December 09, 2025

Dealership Rating
Employee Rating

Great experience having my car serviced at Crest. They sent a calendar invite to block date and time and completed the work when promised. More

by KYLE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keilyn Michaelis

Dec 15, 2025

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service team. Your satisfaction with the scheduling process and our ability to complete the work as promised means everything to us. We understand how valuable your time is, and we're pleased that our calendar invitation system helped make the process convenient for you. Thank you for taking the time to share your feedback about your visit - it truly helps us continue providing excellent service to all our customers.

December 08, 2025

Dealership Rating
Employee Rating

No car wash has been done, no one takes serious if you are 1st time customer and no response when you try to call them for appointment. I do not recommend this place. Especially if you have an accent when More

by jem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 07, 2025

Dealership Rating
Employee Rating

Best Caddy Dealership (sales and service) in DFW. Service reps kept us apprised of the progress the entire time. More

by KEVIN.CROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin

Dec 11, 2025

Crest Cadillac responded

Thank you for your review and for recognizing our team's dedication to excellence. It means everything to hear that you consider Crest Cadillac the top choice for both sales and service throughout the area. We take great pride in maintaining clear communication with our customers, and we're delighted that our service representatives consistently updated you on your vehicle's progress. Your trust in our team motivates us to continue delivering the exceptional experience that sets us apart in the region.

December 05, 2025

Dealership Rating
Employee Rating

Brian was very nice and the service was very efficient overall a great experience I will definitely come back More

by felemeis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that Brian provided such pleasant and efficient service during your visit. Your feedback about having a great overall experience truly means the world to us at Crest Cadillac. We look forward to welcoming you back and continuing to provide the excellent service you deserve.

Dealership Inventory (670 Vehicles)

new 2027 Cadillac LYRIQ car, priced at $63,393
2027 Cadillac LYRIQ
new
Radiant Red Tintcoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac XT5 car, priced at $46,468
2026 Cadillac XT5
new
Argent Silver Metallic exterior
Automatic
Front-wheel Drive
used 2024 Cadillac CT5-V car, priced at $99,116
2024 Cadillac CT5-V
used
Radiant Red Tintcoat exterior
Automatic
Rear-wheel Drive
new 2026 Cadillac XT5 car, priced at $53,468
2026 Cadillac XT5
new
Crystal White Tricoat exterior
Automatic
Front-wheel Drive
new 2026 Cadillac Escalade IQL car, priced at $139,493
2026 Cadillac Escalade IQL
new
Vibrant White Tricoat exterior
Automatic
All-wheel Drive
new 2027 Cadillac Escalade car, priced at $109,894
2027 Cadillac Escalade
new
Deep Sea Metallic exterior
Automatic
Four-wheel Drive