James Freel
James Freel at Crest Cadillac

James Freel | Page 4

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

December 04, 2025

Dealership Rating
Employee Rating

Everyone is kind and helpful. VIP treatment. Greg is outstanding. Communication is beyond stellar. Great place all around. More

by Jennyc777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg V

Dec 09, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with our team. Your recognition of our staff's kindness and helpfulness truly means the world to us. It's fantastic to know that you felt you received VIP treatment and that our communication exceeded your expectations. We take great pride in creating an outstanding environment for every customer, and your feedback confirms that we're achieving that goal. Thank you for choosing Crest Cadillac and for sharing your positive experience with others.

December 03, 2025

Dealership Rating
Employee Rating

Only thing that would rate you a 10 is if you had had the floor mats I ordered in stock and would have installed them same appointment. Everything else was excellent. I really like our service advisor Ty. More

by SKYSOBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ty King

Dec 08, 2025

Crest Cadillac responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that you found almost everything about your visit excellent and that you're happy with the service you received. Your feedback about the floor mats is valuable to us - we understand how convenient it would have been to have everything completed during your same appointment. We truly appreciate you recognizing Ty's dedication to taking great care of you. Your satisfaction means everything to us, and we're grateful for customers like you who help us continue to improve our service.

December 03, 2025

Dealership Rating
Employee Rating

I only trust Crest for completing service on my car. They do a great job and my car is in better condition after it has been at Crest. More

by MARILYNCADENHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Crest Cadillac responded

We are excited to hear about your trust in our service team and your positive experience with us. Your confidence in choosing Crest Cadillac for your vehicle maintenance means everything to us. It's wonderful to know that we consistently meet your expectations and that your car leaves our service center in excellent condition. We truly value loyal customers like you who recognize the quality care we provide. Your feedback reinforces our commitment to delivering outstanding service every time you visit us.

December 03, 2025

Dealership Rating
Employee Rating

5 Great Dealership. .. Greg Vetrano is the BEST!!! Better keep this guy!!! I can depend upon this guy to take good care of my car. More

by Bmenard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Apr 16, 2026

Crest Cadillac responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. We are incredibly lucky to have Greg on our team. He consistently goes above and beyond to ensure our customers and their vehicles receive the highest level of care, and we will be sure to pass your positive feedback along to him. Thank you for your loyalty and for trusting us with your automotive needs. We look forward to seeing you again for your next service visit!

Dec 03, 2025

Bmenard responded

Oops! Always takes care of my car and is so friendly.

December 02, 2025

Dealership Rating
Employee Rating

My battery died and I called and luckily I was close to the dealership but the guys left and got to me in lightning speed, especially after I told them I was at a kids soccer game and need to get to my nex More

by KATMEYERS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan

Dec 04, 2025

Crest Cadillac responded

We deeply appreciate your trust in our team and are so glad we could help you during such an important moment. Understanding that you had children's activities to attend made it clear how urgent the situation was for you. Our team takes pride in providing quick roadside assistance, and we're thrilled that our staff was able to reach you so promptly and get your vehicle running again. It means everything to us at Crest Cadillac when we can turn a stressful situation into a positive experience and help our customers get back to what matters most to them.

November 30, 2025

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Employee Rating

Great Services and prices and service center is very neat and clean with excellent hospitality More

by WILLYOZ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience! We're thrilled to hear you were pleased with our services, pricing, and clean facilities. Your comments about our hospitality mean a lot to us. We appreciate your trust in Crest Cadillac and look forward to serving you again.

November 30, 2025

Dealership Rating
Employee Rating

Crest Cadillac of Frisco offers quality work and makes you feel like family. Thank you More

by taojie186TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled that you experienced our quality service and felt like part of our family. Your kind words motivate our entire team. Thank you for choosing Crest Cadillac!

November 30, 2025

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Employee Rating

The service was exactly what I needed to get my car back on the road! More

by david.smith0493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Toombs

Dec 02, 2025

Crest Cadillac responded

Thank you for your feedback! We're thrilled that our team provided exactly what you needed to get your car back on the road. Your confidence in our service means everything to us at Crest Cadillac, and we look forward to serving you again.

November 30, 2025

Dealership Rating
Employee Rating

Very pleased with the service we received! We were kept apprised of the progress of our car being serviced! Would definitely recommend Crest! More

by MLLJEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're delighted that you felt well-informed throughout your service experience. Keeping customers updated is something we take great pride in, and your recommendation of Crest truly makes our day. We look forward to serving you again!

November 29, 2025

Dealership Rating
Employee Rating

Chase was great. Thank you so much for getting my XT6 fixed on time. You are the best More

by ALY_BUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled Chase provided excellent service and got your XT6 fixed on time. Your satisfaction means everything to us at Crest Cadillac, and we appreciate you recognizing our team's efforts.

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