James Freel | Page 35

Very good service , on time. Logan was very nice and friendly. Thanks for a job well done. Logan was very nice and friendly. Thanks for a job well done. More

by JOEMAR4925 Verified Customer Verified Customer

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James was great! Fast, efficient, and had a hunch about fixing the flapping noise which had eluded two other visits. I think we’ve solves the issue this time! Fast, efficient, and had a hunch about fixing the flapping noise which had eluded two other visits. I think we’ve solves the issue this time! More

by PB.SENN Verified Customer Verified Customer

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Keilyn at Crest Cadillac was AMAZING! She made the whole process stress free, easy, and fun! I told her what I wanted and she found exactly that and made it happen! I will only buy cars f She made the whole process stress free, easy, and fun! I told her what I wanted and she found exactly that and made it happen! I will only buy cars from her from now on! Her customer service was TOP NOTCH! Any questions I had she responded immediately. I cannot say enough great things about Keilyn! Hands down THE BEST experience I've ever had buying a car! HIGHLY recommend giving her a call! More

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I love the valet service. I’m always left a clean loaner car and My car is returned clean and all issues are addressed. Everyone is very professional and excels in customer s I’m always left a clean loaner car and My car is returned clean and all issues are addressed. Everyone is very professional and excels in customer service. More

by carol.clark1 Verified Customer Verified Customer

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Very attentive! Work is done right the first time! Easy to schedule. Great follow up!! Great service! Work is done right the first time! Easy to schedule. Great follow up!! Great service! More

by bruce.donnelly1951 Verified Customer Verified Customer

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The entire process was frustrating and lacked communication from prep-finish. It took a constant follow up and continued contact to get my vehicle into be repaired. The first indicator light appe communication from prep-finish. It took a constant follow up and continued contact to get my vehicle into be repaired. The first indicator light appeared almost a month ago. I reached out to schedule an appt for service and was told I would receive a call back for day and time to bring in. I received no call back. On Manday March 10th, I called in again to set up an appt and was told the same process from the individual who took my call that I would receive a call back. Again no call back. On Tuesday, I followed up again and after asking more questions found that the department handling loaner cars would be one call back, but if I just wanted to drop off the agent could start a separate ticket, retake all my information again and give me a time and day for drop off. Upon arrival for my appointment on Wednesday, I checked in with Monica and she took all my information upon check in. My telephone number and email address I wanted to be contacted at. To my surprise after later get a message via voicemail from Monica that estimated repairs were sent to a different email than what I provided at check in (still associated with me, so I have to be leave is a default email in the system). At check out in signing off on report I asked about obtaining a copy of the diagnosis report I just paid $250 for and then could not answer and directed me to Monica. I have yet to receive a copy of the report. I guess the plus is I received an update to system software and the light was removed. Overall, can not say my business was valued from purchasing to maintenance, but then not having purchased a car in several years and working tireless to keep up with regular maintenance at local shop, I don't visit the dealership. More

by JAMESMARTIN1 Verified Customer Verified Customer

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I love Logan. He’s the best in the whole entire world would never want to deal with anyone else. The dealership should pay him more money He’s the best in the whole entire world would never want to deal with anyone else. The dealership should pay him more money More

by TBULAWKA Verified Customer Verified Customer

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Great service with great people. My car looks fantastic. I am so pleased with Crest and my service advisor Bryan. My car looks fantastic. I am so pleased with Crest and my service advisor Bryan. More

by JEAN.STAYTON Verified Customer Verified Customer

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Rachid, Monica and Schuyler were all very nice, helpful and professional. Wish the process didn’t take so long. and professional. Wish the process didn’t take so long. More

by PFOSTER645 Verified Customer Verified Customer

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The customer service and support was good service during my appointment on Saturday. Thank you my appointment on Saturday. Thank you More

by NATALIEVACIO Verified Customer Verified Customer

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