I have had my vehicle 28 days and Crest had had it 29
days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, t
days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, the same exact thing where Service transmission comes up on the dash. My brakes still squeak. I was told that’s normal. I have numerous cars have driven two of your loaners and none of them have brekes that squeak.
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by FROGHOOPS7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MaryKathryn Dick
Mar 25, 2025 -
Crest Cadillac responded
Your feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Great customer service.
. the issues with my car were corrected.and car was returned back to me washed.
. the issues with my car were corrected.and car was returned back to me washed.
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by MARYCAROLYN.SNIDER
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Crest Cadillac responded
Thank you for your positive feedback! We’re so glad to hear that your car’s issues were addressed and that it was returned to you in great condition, washed and all. We truly appreciate your trust and are happy to know you had a great experience with our service. If you need anything in the future, don’t hesitate to reach out!
Shawn Barron is my service advisor.
He always provides excellent customer service.
He updates me throughout the day.
He always provides excellent customer service.
He updates me throughout the day.
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by RBURNS5480
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shawn Barron
Mar 24, 2025 -
Crest Cadillac responded
Thank you for sharing your experience! We're so glad to hear that Shawn Barron consistently provides excellent customer service and keeps you updated throughout the day. We truly appreciate your feedback and look forward to continuing to provide you with great service in the future!
Have bought several cars from Crest over the years and
we’ve always received Great customer service on every service visit.
we’ve always received Great customer service on every service visit.
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by JMVOELKNER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Monica
Mar 24, 2025 -
Crest Cadillac responded
Thank you for your continued trust! We're thrilled to hear that you've had great experiences with us over the years. We look forward to serving you again for all your future vehicle needs!
James Freel has always been there to care for my family
and friends with excellence!
and friends with excellence!
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by ROB@LANDMARKTEXAS.COM
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Crest Cadillac responded
Thank you for your kind words! We're thrilled to hear that James has consistently provided excellent service to you and your loved ones. We truly appreciate your trust in us and look forward to continuing to serve you!
Friendly fast and efficient.
Service was done on time and all items were handled correctly the first time.
Service was done on time and all items were handled correctly the first time.
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by KB
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ty King
Mar 24, 2025 -
Crest Cadillac responded
Thank you for your positive feedback! We're glad to hear that your service experience was fast, efficient, and handled correctly the first time. We appreciate your trust in us and look forward to serving you again in the future!
Wow, Crest is THE place to buy your next Cadillac.
EVERYONE is so helpful, even when it’s not their specific job! And my salesman, Jordan Naemi, is amazing. I bought 2 CT4s 7 months ago. Took one i
EVERYONE is so helpful, even when it’s not their specific job! And my salesman, Jordan Naemi, is amazing. I bought 2 CT4s 7 months ago. Took one in for service and the loaner was a brand new Optiq! Well, the following week, Jordan took my CT4 in trade and my 3rd purchase with Jordan was completed. AND he delivered it to my house! Check out Crest, ask for Jordan. You won’t be disappointed.
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by TWEETY B
Service Price Transparency
Mar 24, 2025 -
Crest Cadillac responded
Thank you for your amazing review! We’re thrilled to hear that your experience with Jordan Naemi has been so positive, from your initial purchase to your recent trade. It’s great to know that Jordan and the team have consistently gone above and beyond to make sure you’re taken care of. We truly appreciate your continued trust in us and are glad we could make your experience seamless and enjoyable. We look forward to assisting you again in the future!
Excellent jobs as usual.
I would recommend them highly. Always on the top of things..
I would recommend them highly. Always on the top of things..
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by Jimmy72
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chase
Mar 19, 2025 -
Crest Cadillac responded
Thank you for the fantastic review! We’re so glad to hear that you continue to have great experiences with us. Your recommendation means a lot, and we’re grateful for your trust in our team. We look forward to serving you again soon!
Crest always takes care of us!
When they do our maintenance, they tell us when to come in next, based on mileage
When they do our maintenance, they tell us when to come in next, based on mileage
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by lauriekyle
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2025 -
Crest Cadillac responded
Thank you for your kind words! We're so happy to hear that Crest always takes care of you and keeps you on track with your maintenance schedule. We truly appreciate your trust and look forward to continuing to serve you in the future!
My experience was great.
I have no complaints. This is why I bought two cars from Crest and plan to buy another
I have no complaints. This is why I bought two cars from Crest and plan to buy another
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by YFERG70716
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Greg Vetrano
Mar 18, 2025 -
Crest Cadillac responded
Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that you’ve trusted Crest for multiple car purchases. We truly appreciate your loyalty and look forward to helping you with your next purchase!
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