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James Freel
James Freel at Crest Cadillac

James Freel | Page 38

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
500 Reviews
4.7

500 Reviews

Write a Review

500 Reviews of James Freel

February 14, 2025

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Employee Rating

Logan always come through for any service need we might have. Explains in great detail what work is being done and always every question we might have. He makes it very easy to be a repeat customer. More

by RICHARDBROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

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Feb 18, 2025

Crest Cadillac responded

Thanks for the fantastic review, Richard! We're thrilled to hear that Logan has been consistently helpful and informative. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence!

February 13, 2025

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Employee Rating

Our first service on our 2024 Escalade was done well and completed in 90 minutes More

by LANAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: A new customer rep

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Feb 18, 2025

Crest Cadillac responded

Thank you for the great review! We’re so glad to hear that your first service on your 2024 Escalade went smoothly and was completed in a timely 90 minutes. We always strive to provide efficient and high-quality service, and we’re happy to have met your expectations. We look forward to serving you again in the future!

February 12, 2025

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Employee Rating

Logan always does an outstanding job of communicating and follow through. My entire service experience was excellent from top to bottom. More

by EILEENK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson was outstanding. Always on point.

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Feb 13, 2025

Crest Cadillac responded

Thank you for the wonderful review! We're so glad to hear that Logan provided excellent communication and follow-through throughout your service experience. It's great to know that your entire experience was top-notch from start to finish. We truly appreciate your kind feedback and look forward to serving you again soon!

February 12, 2025

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Employee Rating

excelent service from Logan McPherson. Very proffesional and responsive. service was don accurately and promptly More

by PIONEER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Crest Cadillac responded

Thank you for the fantastic review! We're thrilled to hear that Logan McPherson provided excellent service and that everything was handled professionally and promptly. We take great pride in our team, and it's wonderful to know that their efforts made a positive impact on your experience. We truly appreciate your feedback and look forward to assisting you again in the future!

February 11, 2025

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Employee Rating

my salesman Douglas was very kind and explained everything to us regarding what we were wanting to buy. Thank you Douglas. And all the staff were very kind as well .Thank you all More

by DAVID_GUERRA
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Douglas Bazurto

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Feb 13, 2025

Crest Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that Douglas took the time to explain everything to you and made your experience enjoyable. It's also wonderful to know that our entire team made you feel welcome and supported. We truly appreciate your feedback and look forward to assisting you again in the future!

February 10, 2025

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Employee Rating

I love Crest Cadillac! This was my second purchase from them and they always treat me with respect. The whole process is pretty seamless. Thank you! More

by MELTER3512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Jenny Joseph , Schuyler Crouch

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Feb 11, 2025

Crest Cadillac responded

Thank you so much for being a loyal customer! We’re thrilled to hear that your second purchase with us was just as seamless and enjoyable as your first. At Crest Cadillac, we pride ourselves on treating every customer with respect and making the car-buying experience as smooth as possible. We appreciate your continued trust in us and look forward to assisting you again in the future!

February 09, 2025

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Employee Rating

After several trips of mishaps in repairing my engine, I was finally able to get my car back in the condition it was in after the needed repairs. It took some steps in communicating my dissatisfaction with More

by PRIETA1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin

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Feb 10, 2025

Crest Cadillac responded

We sincerely appreciate your patience throughout the process, and we're glad we were able to make things right for you. Your feedback is invaluable, and it's great to know that the management and service department were able to fulfill your needs. Thank you for trusting us with your vehicle!

February 08, 2025

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Employee Rating

They ran a full diagnostic on the car and determined that the software needed updating. That is all and it took less than and hour More

by jcgotg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the diagnostic process was quick and that the issue was resolved efficiently with a software update. If you ever need further assistance, feel free to reach out!

February 08, 2025

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Employee Rating

Timely service. They fix it right the first time. Longtime customer, always satisfied with our Cadillacs. More

by TREASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Crest Cadillac responded

Thank you for being a loyal customer! We’re glad to hear that you’ve always been satisfied with the service and quality of your Cadillacs. We look forward to continuing to provide you with top-notch service for years to come!

February 08, 2025

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Employee Rating

Great job, as usual! I can always count on Crest to take care of my vehicle. More

by CHRISBRINTNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Crest Cadillac responded

Thank you for your continued trust! We’re thrilled to hear that you can always count on us for excellent service. We look forward to keeping your vehicle in top shape!

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