James Freel
James Freel at Crest Cadillac

James Freel | Page 5

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

November 30, 2025

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The service was exactly what I needed to get my car back on the road! More

by david.smith0493
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Monica Toombs

Dec 02, 2025

Crest Cadillac responded

Thank you for your feedback! We're thrilled that our team provided exactly what you needed to get your car back on the road. Your confidence in our service means everything to us at Crest Cadillac, and we look forward to serving you again.

November 30, 2025

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Very pleased with the service we received! We were kept apprised of the progress of our car being serviced! Would definitely recommend Crest! More

by MLLJEL
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're delighted that you felt well-informed throughout your service experience. Keeping customers updated is something we take great pride in, and your recommendation of Crest truly makes our day. We look forward to serving you again!

November 29, 2025

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Chase was great. Thank you so much for getting my XT6 fixed on time. You are the best More

by ALY_BUTT
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled Chase provided excellent service and got your XT6 fixed on time. Your satisfaction means everything to us at Crest Cadillac, and we appreciate you recognizing our team's efforts.

November 29, 2025

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Crest has the best service in the area. They always take care of our car with the best care possible. Our service advisor, Shawn Baron gives us the best care possible. More

by washr2000
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

Dec 02, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience! We truly appreciate your recognition of our exceptional service. It means so much to know we consistently deliver the high-quality care your vehicle deserves. Your trust in our team motivates us to continue exceeding expectations.

November 26, 2025

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Easy to schedule and the communication was consistent, thorough, and helpful. The truck came back spotless and looked nicer than when we bought it. More

by BLAIR.AOWEN
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Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled that you were satisfied with our scheduling and communication. It's great to hear your truck came back looking even better than before. Your positive review motivates our team to continue delivering exceptional service!

November 26, 2025

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They lied and didn’t check my tire sensor because they didn’t have the security lugnut, even though all of my lugnuts are regular. I will not be returning to this dealership due to their lack of work ethi More

by Dcspurlockx4
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Recommend Dealer
No
Nov 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

November 24, 2025

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The dealership and it service team insure that we are always well taken care of and they approach service from the customers perspective. The technology and real-time communication of data about our vehi More

by Wj3k3
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled that our customer-focused approach and real-time technology updates enhance your service experience. Your satisfaction and trust mean everything to us at Crest Cadillac.

November 22, 2025

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My last service was acceptable. My last attempt to get service on 11/18 was terrible. Over 2 weeks to have service with a loan car is unacceptable. I buy my cars at Sewell and I wil More

by STACEYKLAUB
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

We're disappointed about your recent service experience and understand your frustration with the extended timeframe. Your feedback is valuable as we work to improve. Thank you for taking the time to leave us an honest review.

November 21, 2025

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I would like to thank Monica for being an awesome help with the vehicle i purchased. However, the loan department has very shady practices. Jody ran my credit through some lenders that i didn’t approve, i More

by Dodgeram2010
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead, Matt Riedl, Keilyn Michaelis , Myles Bates, Schuyler Crouch, Jody real shady financial lender

Dec 02, 2025

Crest Cadillac responded

Thank you for your feedback. We're pleased Monica provided excellent assistance with your vehicle purchase. We take your credit inquiry concerns seriously and want to address this matter directly. Please contact Caleb Brosin at CBrosin@vtaig.com so we can discuss this situation and work toward a resolution. We value your business and want to ensure your experience meets our high standards.

November 20, 2025

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Without a doubt, this is a place I highly recommend and will always return to because of the trust and quality of service they offer. Bryan and the entire team are a great asset to the dealership! More

by CASTROPATRICIA92
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with us! Your recommendation means everything to our team, and we're thrilled that you feel such confidence in returning. The trust you've placed in us and your recognition of our service quality truly makes our day. Bryan and our entire staff work hard to be valuable members of our Crest Cadillac family, and your kind words about them will surely brighten their spirits. We look forward to continuing to serve you with the same level of excellence that earned your trust.

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