James Freel
James Freel at Crest Cadillac

James Freel | Page 5

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

November 29, 2025

Dealership Rating
Employee Rating

Crest has the best service in the area. They always take care of our car with the best care possible. Our service advisor, Shawn Baron gives us the best care possible. More

by washr2000
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

Dec 02, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience! We truly appreciate your recognition of our exceptional service. It means so much to know we consistently deliver the high-quality care your vehicle deserves. Your trust in our team motivates us to continue exceeding expectations.

November 26, 2025

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Employee Rating

Easy to schedule and the communication was consistent, thorough, and helpful. The truck came back spotless and looked nicer than when we bought it. More

by BLAIR.AOWEN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled that you were satisfied with our scheduling and communication. It's great to hear your truck came back looking even better than before. Your positive review motivates our team to continue delivering exceptional service!

November 26, 2025

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They lied and didn’t check my tire sensor because they didn’t have the security lugnut, even though all of my lugnuts are regular. I will not be returning to this dealership due to their lack of work ethi More

by Dcspurlockx4
Service Price Transparency
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Recommend Dealer
No
Nov 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

November 24, 2025

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The dealership and it service team insure that we are always well taken care of and they approach service from the customers perspective. The technology and real-time communication of data about our vehi More

by Wj3k3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled that our customer-focused approach and real-time technology updates enhance your service experience. Your satisfaction and trust mean everything to us at Crest Cadillac.

November 22, 2025

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My last service was acceptable. My last attempt to get service on 11/18 was terrible. Over 2 weeks to have service with a loan car is unacceptable. I buy my cars at Sewell and I wil More

by STACEYKLAUB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

We're disappointed about your recent service experience and understand your frustration with the extended timeframe. Your feedback is valuable as we work to improve. Thank you for taking the time to leave us an honest review.

November 21, 2025

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I would like to thank Monica for being an awesome help with the vehicle i purchased. However, the loan department has very shady practices. Jody ran my credit through some lenders that i didn’t approve, i More

by Dodgeram2010
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead, Matt Riedl, Keilyn Michaelis , Myles Bates, Schuyler Crouch, Jody real shady financial lender

Dec 02, 2025

Crest Cadillac responded

Thank you for your feedback. We're pleased Monica provided excellent assistance with your vehicle purchase. We take your credit inquiry concerns seriously and want to address this matter directly. Please contact Caleb Brosin at CBrosin@vtaig.com so we can discuss this situation and work toward a resolution. We value your business and want to ensure your experience meets our high standards.

November 20, 2025

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Without a doubt, this is a place I highly recommend and will always return to because of the trust and quality of service they offer. Bryan and the entire team are a great asset to the dealership! More

by CASTROPATRICIA92
Service Price Transparency
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Recommend Dealer
Yes
Dec 02, 2025

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with us! Your recommendation means everything to our team, and we're thrilled that you feel such confidence in returning. The trust you've placed in us and your recognition of our service quality truly makes our day. Bryan and our entire staff work hard to be valuable members of our Crest Cadillac family, and your kind words about them will surely brighten their spirits. We look forward to continuing to serve you with the same level of excellence that earned your trust.

November 19, 2025

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Employee Rating

My service advisor Shawn was great. He communicated with me on all issues and ensured that my car is fixed properly. More

by Nate
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We're delighted to hear that Shawn provided excellent communication and ensured your vehicle received proper care. We appreciate you recognizing outstanding service and look forward to serving you again.

November 18, 2025

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It’s always a great experience at Crest Cadillac! I highly recommend this dealership to everyone i know! More

by DLTHOMPS74
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2025

Crest Cadillac responded

We are honored to hear about your wonderful experience with us! Your recommendation to everyone you know means the world to our team. We truly value customers like you who take the time to share their positive experiences. Your feedback motivates us to continue providing exceptional service to every person who walks through our doors. Thank you for choosing Crest Cadillac and for being such a valued part of our community.

November 17, 2025

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Employee Rating

I am very very happy with my Crest dealership. My service advisor, Greg Vetrano always gives me updates on the work being and gets me taken care of as quickly as possible. More

by LINDAGMORRIS20000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vertrano

Nov 25, 2025

Crest Cadillac responded

Thank you for sharing your wonderful experience with us at Crest Cadillac. We're thrilled to hear you're extremely satisfied with our dealership and Greg Vetrano's service. It's great to know Greg keeps you informed and ensures efficient service. Your satisfaction means everything to us, and we appreciate you recognizing our team's dedication.

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