James Freel | Page 43

We purchased 2 new vehicles and wished we had not purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of respect for the customer experience. If we could help you with any information it would be to say, purchase elsewhere. Don't waste your time and money with Crest. More

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Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and they simply refuse to cover a warranted part. They literally said "your car your responsibility". Don't buy here, go to Sewell, go to a buy here lot, at least you know what you are getting into. I am disgusted More

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I used this dealership for some issues and couldn’t be more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! More

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They always strive to make you happy. Service fast and efficient. Body shop communicates well and works with your insurance company. It’s always nice to get a car wash too!!! efficient. Body shop communicates well and works with your insurance company. It’s always nice to get a car wash too!!! More

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I went for 2 vehicle recalls. Service agent answered all questions. I had a short wait until complete and was on my way. Was not a problem questions. I had a short wait until complete and was on my way. Was not a problem More

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All the gentlemen were extremely knowledgeable and professional. I had a great experience and have a great car to show for it!! I would recommend Crest Cadillac to my friends ! professional. I had a great experience and have a great car to show for it!! I would recommend Crest Cadillac to my friends ! More

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Check engine light came on car so I called Shawn Barron to schedule appointment. He got me a loaner and fixed the problem in a couple days. to schedule appointment. He got me a loaner and fixed the problem in a couple days. More

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Good service, nice people. The only issue I might have is that I purchased tires from these nice folks less than two years ago and a little disappointed that I have had to pay for tire rotation last coupl is that I purchased tires from these nice folks less than two years ago and a little disappointed that I have had to pay for tire rotation last couple of visits. In all fairness, I have forgotten to inquire about it. More

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Jordan is very enthusiastic in showing us different options of the model we are considering. He’s also very helpful in connecting us with the business and service people. Overall, everyone at the deale options of the model we are considering. He’s also very helpful in connecting us with the business and service people. Overall, everyone at the dealership is professional. We have a positive experience and will recommend it to others. More

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First off I’d like to say Logan McPherson customer service was exceptional friendly and listened. Then took action in getting all my questions and concerns answered. If feel the other person I was ass service was exceptional friendly and listened. Then took action in getting all my questions and concerns answered. If feel the other person I was assign to did the bare minimum. The touch paint job I received was very below average this time compared to other visits. As I’ve been a customer over 10 years More

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