James Freel
James Freel at Crest Cadillac

James Freel | Page 44

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

June 02, 2021

Dealership Rating
Employee Rating

Jordan is very enthusiastic in showing us different options of the model we are considering. He’s also very helpful in connecting us with the business and service people. Overall, everyone at the deale More

by Trench Lady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Jordan

Jun 03, 2021

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 02, 2021

Dealership Rating
Employee Rating

First off I’d like to say Logan McPherson customer service was exceptional friendly and listened. Then took action in getting all my questions and concerns answered. If feel the other person I was ass More

by CadillacDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Jun 04, 2021

Crest Cadillac responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

May 31, 2021

Dealership Rating
Employee Rating

The personnel at both Infiniti and Cadillac were great. The personnel at both Infiniti and Cadillac were great. As well as management, realizing that you do your best to keep repeat customers. Thank you. More

by Jsal86
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Carla Thompson

Jun 01, 2021

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 25, 2021

Dealership Rating
Employee Rating

Professional staff that is very accommodating. Easy to schedule service with. Both Shawn and Paul strive to “WOW” their customers. Even though the past few Cadillac’s were purchased from another dealershi More

by Michaeletimm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron & Paul Zugelder 1st class people

May 25, 2021

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 22, 2021

Dealership Rating
Employee Rating

Crest Cadillac service department is top notch. They always get to us in a timely manner. Our service advisor, Logan, takes care of everything. He won't let us leave if we are not completely satisfied a More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

May 24, 2021

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 19, 2021

Dealership Rating
Employee Rating

They greet you fast and friendly. Appear to be concerned about your needs and questions. Adheres to Covid protocols for safety and follows up on questions. More

by Marsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Reeves

May 20, 2021

Crest Cadillac responded

Thank you for your positive feedback!

May 06, 2021

Dealership Rating
Employee Rating

Took my car to Crest for rough idle. They replaced the motor mounts, got car back, idle is worse than when I took it in. More

by GinaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 06, 2021

Crest Cadillac responded

We apologize that you are still experiencing issues with your vehicle. Our goal is that every customer leaves completely satisfied. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience so that we may assist in a resolution.

May 05, 2021

Dealership Rating
Employee Rating

They did excellent job oil change, tires rotated, checked other parts treads in the tires , washed and cleaned the 🚘 really good. I liked the service. More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 29, 2021

Dealership Rating
Employee Rating

This was my first visit to the service department and it went well. I was in and out quickly, the price was fair and the need for additional service was offered as well More

by craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 28, 2021

Dealership Rating
Employee Rating

Great experience with Daniel. Patient, responsive, and easy to work with. We came in for a test drive on Monday evening & had the keys by Tuesday evening. Smooth & seamless process. More

by Mevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Nunez

Apr 29, 2021

Crest Cadillac responded

Thank you for your positive feedback!

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