James Freel
James Freel at Crest Cadillac

James Freel | Page 49

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

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499 Reviews of James Freel

October 29, 2020

Dealership Rating
Employee Rating

I have purchased several Escalades over the years from Crest... great service... convenient... Brent Upton keeps me informed ... my salesman Chris keeps me updated on the new 2021 More

by jhuffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brent Upton

Oct 30, 2020

Crest Cadillac responded

Thank you for your positive review!

October 29, 2020

Dealership Rating
Employee Rating

The staff was very courteous and Shawn Barron took care of my car needs. Everything was done in a professional manner. Facility was clean. Thanks More

by venetiabrothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Shawn Barron

Oct 30, 2020

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

October 23, 2020

Dealership Rating
Employee Rating

Excellent communication, answered all of my questions and addressed this issues. Was in and out in a timing fashion. Car was cleaned as well when picked up More

by kendricklh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2020

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

October 19, 2020

Dealership Rating
Employee Rating

I have been with Cadillac forever.I have no complaints I have been with Cadillac forever. I have no complaints . Gene Reeves has been Very helpful and I do not use any one else. Betty More

by Betty.eye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung

Oct 20, 2020

Crest Cadillac responded

Thank you for your positive review!

October 18, 2020

Dealership Rating
Employee Rating

Recently used Crest Cadillac to service my 2008 Cadillac XLR. They were through, prompt and delivered a quality service as promised. I was totally satisfied. More

by turptx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Odem

October 13, 2020

Dealership Rating
Employee Rating

Logan McPherson has always been great to work with. He is the main reason we continue to trade here. I have recommended Crest Cadillac to several people. More

by wstewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 15, 2020

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

October 06, 2020

Dealership Rating
Employee Rating

We have been Crest customers for over 10 years, and have been satisfied with every aspect of the dealership, from sales to service. They are #1. More

by tywetzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

Oct 07, 2020

Crest Cadillac responded

Thank you for your positive feedback!

October 03, 2020

Dealership Rating
Employee Rating

Logan our service advisor was very nice, polite and very helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. More

by tolulab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan

Oct 05, 2020

Crest Cadillac responded

Thank you for your positive review!

October 02, 2020

Dealership Rating
Employee Rating

Was happy with the repair of my car but not happy with the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was More

by Bunnysam126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hussain Jafri, David Sung, Paul

Oct 06, 2020

Crest Cadillac responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Darin Partin at Dpartin@crestcars.com at your earliest convenience.

September 19, 2020

Dealership Rating
Employee Rating

Wow Wow Wow. Spent well over fifty thousand dollars on a CPO car . They missed lots of things. Left it over night to be cleaned. And they scratched it. Still waiting to get it repaired. Thought the CUE was More

by Bondocorder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Caleb Brosin , Hussain Jafri, Steve Lee, David Sung

Oct 02, 2020

Crest Cadillac responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact James Freel at Jfreel@crestcadillactx.com at your earliest convenience.

Oct 02, 2020

Bondocorder responded

Sorry for the one star on James Freel Caleb Bronson Steve Lee David Sung They didn’t allow for not rating there performance on the dealer rating. Only way to complete the rating was to not leave a Blank( not a great rating system.

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